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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

A balcony with wicker furniture, a glass railing, and a view of the beach and ocean.
Property video
A modern hotel room with a bed, a sofa, a coffee table, a dining table, and a kitchenette.
A beach with palm trees, a pool, and several boats on the water.
A group of people dining at a round table in a restaurant with a yellow cushioned bench and a glass pitcher on the table.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
The current price is $155
$125 nightly
$155 total
Total with taxes and fees
Aug 24 - Aug 25

Explore the area

View in a map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Deluxe Junior Suite, 2 Queen Beds

A hotel room with two beds, a desk, a refrigerator, and a ceiling fan.

Deluxe Junior Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(125 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxurious Master Suite

A modern hotel room with a large bed, bedside tables, a bench, a sofa, and a large window with curtains.

Luxurious Master Suite

9.6 out of 10
Exceptional
(13 reviews)
  • 1079 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Junior Suite, 1 King Bed

A modern hotel room with a bed, a sofa, a coffee table, a dining table, and a kitchenette.

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(26 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxurious Grand Master Suite, Partial Ocean View

A balcony with a view of a beach and buildings.

Luxurious Grand Master Suite, Partial Ocean View

  • Partial ocean view
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Junior Suite, Partial Ocean View

A person in a red dress standing on a balcony overlooking a resort with multiple buildings and a beach.

Deluxe Junior Suite, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Junior Suite, City View

A hotel room with a bed, a round yellow sofa, a bedside table with a clock, and a large window with sheer curtains.

Deluxe Junior Suite, City View

  • City view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Junior Suite, Work & Play

Deluxe Junior Suite, Work & Play | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, Work & Play

  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxurious Grand Master Suite

A hotel room with a large bed, a bedside table with a phone, a bedside lamp, and a yellow bench.

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Elite Junior Suite

A beach with palm trees, a pool, and several boats on the water.

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

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Exterior detail
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  • Pool
  • Breakfast included
  • All inclusive
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4.3 out of 5, Excellent, 3,216 reviews
$197 nightly
The price is $242
Aug 24 - Aug 25
Total with taxes and fees
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About the neighborhood

Playa del Carmen

With a stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. .This golf hotel is 0.2 mi (0.2 km) from Mamitas Beach and 6.2 mi (10 km) from Xplor Theme Park.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Central Square - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Chez Céline - ‬3 min walk
  • ‪Club de la Cerveza - ‬5 min walk
  • ‪Ah Cacao Chocolate Café - ‬5 min walk
  • ‪La Vagabunda - ‬2 min walk
  • ‪Señor Frogs - ‬4 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 120 air-conditioned rooms featuring microwaves and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite at 28, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
28 - Onsite buffet restaurant. Open daily.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

All inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 4 floors
  • Built in 2018
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.44 per accommodation, per night
  • Destination fee: USD 0.59 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-004140/2025

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 794 out of 1283 reviews
Rating 8 - Good. 251 out of 1283 reviews
Rating 6 - Okay. 127 out of 1283 reviews
Rating 4 - Poor. 56 out of 1283 reviews
Rating 2 - Terrible. 55 out of 1283 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Amaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amenities and staff!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Jamie Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay in the heart of playa del Carmen.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Kurt Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay in Cacum
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Marcos German

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Very convenient to all that is Playa del Carmen
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always super friendly and helpful. We had the pleasure of meeting Chef Diego, food is delicious, I highly recommend eating at Cachitio and enjoy some authentic Mexican food.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, everything was amazing and great location. The only complaint is that the pool was closed for renovations and the rooftop was disorganized but nowhere was that ever mentioned nor advertised which was very disapointing!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, we really enjoyed our stay, close to everything, all the amenities are amazing, they upgrade our room, that was a big plus and the staff were awesome. I really recommend this hotel.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was A+ relaxing, clean, friendly & a really great experience I plan to go back again soon
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe. Food was great too.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and hotel, very nice. Have stayed there several times and will again.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Dimitrios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect the staff was wonderful and the food was great.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean and the staff are wonderful. Has a great rooftop with a pool and great music. Was our second time staying there.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

christina

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel for a quick weekend getaway.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and we enjoyed our stay immensely!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very nice and pleasant. The food was delicious. Clean room
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Carlos Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, Eli the concierge was amazing and helpful, the beer and food were amazing, the rooftop pool was so cool! Super friendly. We will definitely be coming back with our family! (No kids)
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Chima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff was amazing, they upgraded my room to a master suite after an issue was discovered in my previous room. Breakfast was superb 👌🔥 would highly recommend and I’m definitely looking forward to going again
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Fabio

Liked: Cleanliness, amenities, property conditions & facilities
Great staff! Awesome place will recommend friends and family to stay here. Awesome view!
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Diana

Beautiful and very spacious rooms that are clean and have a great view.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Diamond Mariano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean Roof top bar / pool is incredible Staff has been amazing! Freddy is the best
Stayed 6 nights in Mar 2026