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CheapTickets Verified Reviews
Very good!
4.1 of 5 guest rating
Room type Options Nightly price Book
Deluxe Junior Suite
Room with view
538 square feet
1 King Bed 2 Queen Beds
Room sleeps 3 guests
Select dates to see price
Other room types
Deluxe Master Suite
1184 square feet
1 King Bed and 1 Double Sofa Bed
Room sleeps 3 guests
Select dates to see price

Get an overview of this hotel
Adults-only Playa del Carmen hotel in Downtown Playa del Carmen, walk to Playa del Carmen Main Beach

Popular property highlights

Free valet parking
Free WiFi
Business center
Laundry facilities
24-hour front desk

With a stay at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive, you'll be centrally located in Playa del Carmen, within a 5-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This 4.5-star hotel is 6.9 mi (11.2 km) from Xcaret Eco Theme Park and 0.1 mi (0.2 km) from Mamitas Beach.

Make yourself at home in one of the 120 air-conditioned rooms featuring microwaves and flat-screen televisions. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at 28, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.

Languages Spoken

  • English

Show all languages

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

1 Ave. Norte y Calle 28 Norte, Playa del Carmen, QROO 77720

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities

  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities not included
  • Fitness facilities included
  • All meals included
  • Surcharge for premium food items
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included

Hotel Amenities

Some rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive features an outdoor pool and a sauna. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a business center. This luxury hotel also offers a fitness center, a rooftop terrace, and tour/ticket assistance. Complimentary self parking and valet parking are available on site.

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive has designated areas for smoking.

  • Number of outdoor pools - 1
  • Elevator
  • Rooftop terrace
  • Fitness facilities
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Full-service spa
  • 24-hour front desk
  • Business center
  • Spa treatment room(s)
  • Billiards or pool table
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 2018
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Free valet parking
  • Spa services on site
  • Terrace
  • Luggage storage
  • Proposal/romance packages available
  • Number of restaurants - 1
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Designated smoking areas
  • Pool umbrellas
  • Laundry facilities
  • Beach towels
  • Total number of rooms - 120
  • Number of floors - 4
  • Number of buildings/towers - 1
  • Wedding services
  • Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking

Room Amenities

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Wheelchair accessible
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Free local calls
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Ceiling fan
  • Separate sitting area
  • Free bottled water
  • Microwave
  • Blackout drapes/curtains
  • Shower only
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • iPod docking station
  • Rainfall showerhead
  • Furnished balcony
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1

Where to Eat

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite bar. Open daily.

Roof 28 - Onsite rooftop bar. Open daily.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Yoga classes/instruction on site

Spa Services

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations are required for on-site testing.

Caters to adults only

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Debit cards not accepted

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

No cribs (infant beds) available

Onsite COVID-19 testing (PCR) is available

Onsite COVID-19 testing (Antigen) is available

Property confirms they are implementing enhanced cleaning measures

Service animals not allowed

Reservations are required for onsite COVID-19 testing

Minimum guest age is 18

Individually-wrapped food options are not available

Gap period enforced between guest stays - 24 hours

Hotel Names

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 All Inclusive Adults Only
  • The Reef 28 Inclusive

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Guests under 18 years old are not permitted at this adults-only property.

No pets and no service animals are allowed at this property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations are required for on-site testing.

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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