The staff did not allow, although we had reservation proof from Expedia and proof of payment, check in my fiancé and step son. After an hour of arguing, as it was almost midnight, my fiancé gave in to them. The front desk demanded they keep the passports over night, not a credit card but their physical passports, until they saw the reservation appear on their side. Stay away from this shady hotel. Do not send your wife or children to this hotel, its not safe. They left the next morning where the sitting manager said she did not understand why the night shift did not see the reservation. My fiance was so upset, she took the passports and left the property. They refused to give any refund, but Expedia gave us back our money and are investigating this hotel. Stay away, for your own safety. I traveled all over the world and in NO country do they take your passports hostage, they take a CREDIT CARD at best. They did not accept her receipt from Expedia, the emails we got from them. They are just despicable people.