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Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property

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Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House

2 outdoor pools, cabanas (surcharge), pool umbrellas
2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes
Restaurant
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
$183
$151 nightly
$183 total
Total with taxes and fees
Apr 22 - Apr 23

Explore the area

View in a map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Central Square
    ‪6 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for 2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

2 Queen Beds (Downtown House)

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 515 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Urban (Downtown House)

  • City view
  • 880 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed with Balcony (Downtown House)

9.4 out of 10
Exceptional
(17 reviews)
  • City view
  • 540 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 547 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Quinta Avenida (Downtown House)

  • City view
  • 1100 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed (Downtown House)

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • 515 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 Queen Bed (Downtown House)

  • 380 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Calle Corazon (Downtown House)

  • City view
  • 847 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Coastal Ocean (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Oceanfront (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Partial Oceanfront (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

2 Queen Beds Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Ocean View (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Panoramic Ocean Front (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

2 outdoor pools
The Fives Downtown Hotel - Curio Collection by Hilton
Downtown Playa del Carmen
  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, 757 reviews
$96 nightly
The price is $119
Apr 28 - Apr 29
Total with taxes and fees
The Fives Downtown Hotel - Curio Collection by Hilton

About the neighborhood

Playa del Carmen

With a stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach. .This beach hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.6 mi (0.9 km) from Playacar Beach.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 2 min walk - 0.1 miles
  • Calle 12 - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Central Square - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Aldea Corazón - ‬1 min walk
  • ‪Porfirio’s - ‬1 min walk
  • ‪Calle 12 - ‬1 min walk
  • ‪Sonora Grill PRIME - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Hyatt Centric Playa del Carmen - Downtown House & Beach House offers 119 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 119 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and complimentary bottled water, as well as phones with free local calls.
Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 3 bars/lounges, or 2 poolside bars. Local cuisine breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Hyatt Centric Playa del Carmen - Downtown House & Beach House has 2 restaurants on site.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Secured, covered valet parking on site (USD 20 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Shopping mall

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (45 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Covered valet parking fee: USD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-005811/2025

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 158 out of 258 reviews
Rating 8 - Good. 50 out of 258 reviews
Rating 6 - Okay. 26 out of 258 reviews
Rating 4 - Poor. 15 out of 258 reviews
Rating 2 - Terrible. 9 out of 258 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Rafi

Spacious, clean rooms, beautiful grounds, perfect size.
Stayed 3 nights in Jan 2026

8/10 Good

Veronica

Traveled with family and small children
Overall the staff was nice and room was nice and clean.
Stayed 2 nights in Jan 2026

8/10 Good

Tomer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The experience was great. The stuff at the reception was amazing in the room was great. The cleaning was great. The only thing was that at the pool. The service was very very slow and we had to basically serve ourselves, but all the rest was perfect.
Stayed 4 nights in Dec 2025

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meyli at the front desk made the stay great! The property is beautiful and clean with amazing views.
Stayed 1 night in Dec 2025

6/10 Okay

brigid

Traveled with family
Nice and helpful staff but this hotel was not what we expected from the pictures and description.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the floorplan. We got the last time we visited in December. The room was awesome. It had a hot tub off the bathroom outside on the patio that you could walk directly back through as well as the other patio door. They have a very lovely rooftop pool with a bar and restaurant plenty of chairs and seating. Perfect if you want to be right in the middle of all the excitement..
Stayed 1 night in Dec 2025

10/10 Excellent

Wendy

Stayed 3 nights in Dec 2025

10/10 Excellent

Andres A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels ,is beautiful and the view amazing, just in the corner from fifth Avenue and 2 blocks from the beach.
Stayed 5 nights in Aug 2025

10/10 Excellent

Dianfan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Beautiful room. However, the google map of the hotel is incorrect.
Stayed 2 nights in Nov 2025

6/10 Okay

Mo

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The toilet leaked which was a big mess!
Stayed 2 nights in Dec 2025

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room faces a building in construction and was noisy during daytime. Also, Expedia said to pay $75 at the hotel, but the receptionist demanded $185.
Stayed 5 nights in Nov 2025

10/10 Excellent

Angela, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 4th time staying at Hyatt Centric this year. I call this place home for sure. Incredible staff, plush and clean bedding, and beautiful rooftop views!
Stayed 1 night in Nov 2025

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good. Hotel was nice. Total party vibe
Stayed 1 night in Dec 2025

10/10 Excellent

Sobhi

Liked: Property conditions & facilities
Amazing hotel with Hogg location
Stayed 4 nights in Nov 2025

8/10 Good

Ashkan

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2025

8/10 Good

aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was great. Amenities were lovely. Only problem was lste nite music and noise
Stayed 3 nights in Nov 2025

10/10 Excellent

Mehiar

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean room, great service
Stayed 1 night in Nov 2025

6/10 Okay

Sun Young

Stayed 3 nights in Nov 2025

10/10 Excellent

Christopher

Stayed 1 night in Nov 2025

10/10 Excellent

Spencer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 7 nights in Nov 2025

10/10 Excellent

Slobodan

Stayed 1 night in Nov 2025

10/10 Excellent

Rufina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was cozy and clean. The staff was very welcoming and helpful throughout our visit. Overall, it was a great experience.
Stayed 7 nights in Nov 2025

10/10 Excellent

Donald

Liked: Cleanliness, property conditions & facilities
All in all a great stay and excellent location!
Stayed 3 nights in Oct 2025

10/10 Excellent

Erick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was in a great location rooms were clean staff was great !!
Stayed 2 nights in Nov 2025

4/10 Poor

Shawn

Stayed 2 nights in Nov 2025