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Hotel Hacienda Paradise

3.5 star property

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Photo gallery for Hotel Hacienda Paradise

Terrace/patio
Exterior
Room, Balcony | Premium bedding, in-room safe, individually decorated
Room, Balcony | Balcony
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Double Room Standard

Premium bedding, in-room safe, individually decorated

Double Room Standard

  • 193 sq ft
  • Sleeps 2

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, individually decorated

Deluxe Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Balcony

Room, Balcony | Premium bedding, in-room safe, individually decorated

Room, Balcony

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony | Premium bedding, in-room safe, individually decorated

Quadruple Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Poolside

Room, Poolside | Premium bedding, in-room safe, individually decorated

Room, Poolside

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room, Poolside

Quadruple Room, Poolside | Premium bedding, in-room safe, individually decorated

Quadruple Room, Poolside

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Room

Premium bedding, in-room safe, individually decorated

Basic Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Standard

Premium bedding, in-room safe, individually decorated

Double Room Standard

  • 322 sq ft
  • Sleeps 2

View all photos for Twin Room Standard

Premium bedding, in-room safe, individually decorated

Twin Room Standard

  • 322 sq ft
  • Sleeps 2

View all photos for Double Room Standard

Premium bedding, in-room safe, individually decorated

Double Room Standard

  • 376 sq ft
  • Sleeps 2

View all photos for Twin Room Standard

Premium bedding, in-room safe, individually decorated

Twin Room Standard

  • 376 sq ft
  • Sleeps 2

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About the neighborhood

Playa del Carmen

With a stay at Hotel Hacienda Paradise, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and Quinta Alegría Shopping Mall. .This hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.4 mi (0.7 km) from Playa del Carmen Main Beach.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Central Square - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪McCarthy's Irish Pub - ‬1 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Euro Grill - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk

About this property

Hotel Hacienda Paradise

Hotel Hacienda Paradise offers 33 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Cable television is provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology.
Make yourself at home in one of the 33 individually decorated guestrooms. Cable television is provided for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
Relax and unwind with massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and bicycles to rent. Additional amenities at this Colonial hotel include complimentary wireless internet access and concierge services.
Grab a bite to eat at Coloretta, a poolside restaurant, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.
A complimentary continental breakfast is served each morning between 7:00 AM and 11:00 AM.
Coloretta - This poolside restaurant serves breakfast only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coloretta

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Art supplies
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Boutique Paradise
Hacienda Boutique Hotel
Hacienda Paradise
Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel
Hacienda Paradise Boutique Hotel Playa del Carmen
Hacienda Paradise Boutique Playa del Carmen
Hacienda Paradise Hotel
Hotel Boutique Hacienda
Hotel Hacienda Paradise
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel Xperience Hotels
Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
Hacienda Paradise Boutique Xperience Hotels
Hotel Hacienda Paradise Hotel
Hotel Hacienda Paradise by BFH
Hotel Hacienda Paradise Playa del Carmen

Hotel Hacienda Paradise Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 272 out of 586 reviews
Rating 8 - Good. 173 out of 586 reviews
Rating 6 - Okay. 72 out of 586 reviews
Rating 4 - Poor. 31 out of 586 reviews
Rating 2 - Terrible. 38 out of 586 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Travis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only nice thing I have to say is the location is pretty good. The construction on 3 sides of the hotel, plumbing that resulted in needing to use the staff bathroom for 24 hours, inabilty to give us hand soap for 3 days, unwillingness to give us enough towels for every person staying in the room, no screen on our patio door and the hotel’s unwillingness to work with us or provide any type of offset or compensation - detracted from our stay. Other things like: uncomfortable beds, not enough blankets, no glasses/cups in the room, cold pre-toasted toast, unwillingness to let us take coffee/tea back to room, only cleaning our room on the last day of our stay are likely more a function of the quality/standards of the property which should probably be classified as a 2 star motel at best.
Stayed 4 nights in Nov 2025

6/10 Okay

Alejandro, North Las Vegas

Liked: Cleanliness, amenities, property conditions & facilities
No hot water and no parking on premises like is told
Stayed 1 night in Nov 2025

4/10 Poor

jose

Hotel to old and restaurant service very bad
Stayed 2 nights in Oct 2025

6/10 Okay

Veronica

Stayed 2 nights in Oct 2025

2/10 Terrible

jesus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and polite , and very helpful! Thank you.
Stayed 7 nights in Oct 2025

6/10 Okay

Dawn

Liked: Staff & service
Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael Raul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean rooms
Stayed 4 nights in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect stay
Stayed 6 nights in Aug 2025

6/10 Okay

Geoffrey

Business traveler
I have stayed at this property many times in the past and it has turned for the worse. I won't be returning.
Stayed 3 nights in Aug 2025

8/10 Good

Nataniel

Traveled with family and small children
Liked: Cleanliness, staff & service
Friendly staff. Room is great. Pool seemed a bit dirty and it is not safe for kids under 4 years.
Stayed 1 night in Aug 2025

6/10 Okay

Alexandra

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities.
Stayed 11 nights in Jul 2025

6/10 Okay

Sarah

Traveled with family
Disliked: Staff & service, amenities
The photos of this property were a bit deceiving. But my main issue was with the towel replacement policies. They only replace your towels every 3 days but for my stay they never came by to replace our towels. No one asked if we needed new towels. We had to ask maintenance to take our dirty towels, and even then they only gave us one clean towel to use.
Stayed 4 nights in Jul 2025

6/10 Okay

Wendy, Bronx

Traveled with family and small children
Liked: Staff & service
Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough.
Stayed 5 nights in Jul 2025

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service
The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.
Stayed 4 nights in Jul 2025

6/10 Okay

Irma

Traveled with partner
Liked the location. Did not like the breakfast. Cold toast and coffee does not make for a great morning. They need more items or should advertise as just complementary coffee and tea.
View from our room.
Breakfast area
Stayed 4 nights in Jun 2025

2/10 Terrible

GUILLERMO

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in May 2025

4/10 Poor

Gabriel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was taking a shower the first day I got there and a big roach came out of shower drain and a big roach landed on my head when I was taking a shower it was nasty a terrible! I was washing my hair and suddenly I felt the roach crawling on my head I think it felt from the ceiling.
Stayed 3 nights in May 2025

6/10 Okay

Robyn

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Good: The location was very convenient and walkable to a lot of things. Bad: The staff were not very friendly. I was never once greeted while walking through the lobby during my stay. When I first checked in, the room had a strong, bad odor (like mildew) and was very noisy from workers tearing up the street a few feet outside my door. I asked to move rooms and was thankfully moved to a room on the other side of the property that was quieter and did not smell bad. This was definitely an older property that could benefit from updates. I was only given 2 bath towels. No hand towels or wash cloths. There was only a sheet on the bed, no blanket. "Included" breakfast was (bad) coffee and a piece of toast. The breakfast you could pay for was cheap but not great (pretty greasy overall). Overall, I would not stay here again. There are other better nearby options.
Stayed 4 nights in Apr 2025

2/10 Terrible

Katerina

Stayed 1 night in Mar 2025

8/10 Good

Sotero De Gabriel, Woodcliff Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Good times
Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra.
Stayed 1 night in Mar 2025

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and charming hotel. The best part was having breakfast in the palapa overlooking the courtyard with the pool and all the tropical plants. Included breakfast is only coffee and toast with margarine and jam, but they have menu option you can pay for which were delicious and economical.The room was clean, the shower was good, and the bed was comfy. The only issue was that our patio door did not have a functioning lock. Although they said they would send someone to fix it, they never did, so we had an unlocked door for our whole stay. The beach is a 15 minure walk away. The area is close to shops, bars and restos so be prepared to hear music well into the night. This did not bother us. However, there was also construction noise all night which was more annoying, though not enough to interfere with our ability to sleep. All in all it was a good value.
Stayed 5 nights in Feb 2025

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Never again

Very loud! The staff does nothing about people playing loud music in their rooms late at night or being out in the pool after closing. The internet is beyond awful. They advertise high speed internet and it barely worked the whole time I was there. Their "breakfast included" is stale toast and water or tea. The housekeeping staff is amazing and my room was kept very clean but that's the only good thing I can say about the hotel.
Stayed 28 nights in Jan 2025