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Hotel Hacienda Paradise

3.5 star property

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Photo gallery for Hotel Hacienda Paradise

Exterior
Room, Balcony | Balcony
Room, Balcony | Premium bedding, in-room safe, individually decorated
Reception
Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Air conditioning
  • Room service
  • Housekeeping
The current price is $77
$61 nightly
$77 total
Total with taxes and fees
Jul 27 - Jul 28

Explore the area

View in a map
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Mamitas Beach
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, individually decorated

Deluxe Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Balcony

Room, Balcony | Premium bedding, in-room safe, individually decorated

Room, Balcony

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony | Premium bedding, in-room safe, individually decorated

Quadruple Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Poolside

Room, Poolside | Premium bedding, in-room safe, individually decorated

Room, Poolside

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room, Poolside

Quadruple Room, Poolside | Premium bedding, in-room safe, individually decorated

Quadruple Room, Poolside

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Room

Premium bedding, in-room safe, individually decorated

Basic Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Jun 29 - Jun 30
Total with taxes and fees
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About the neighborhood

Playa del Carmen

With a stay at Hotel Hacienda Paradise, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and Quinta Alegría Shopping Mall. .This hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.4 mi (0.7 km) from Playa del Carmen Main Beach.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Central Square - 8 min walk - 0.5 miles
  • Mamitas Beach - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪McCarthy's Irish Pub - ‬1 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Euro Grill - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk

About this property

Hotel Hacienda Paradise

Hotel Hacienda Paradise offers 33 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Cable television is provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 33 individually decorated guestrooms. Cable television is provided for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
Don't miss out on recreational opportunities including an outdoor pool and bicycles to rent. Additional features at this Colonial hotel include complimentary wireless internet access and concierge services.
Grab a bite to eat at Coloretta, a poolside restaurant, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.
A complimentary continental breakfast is served each morning between 7:00 AM and 11:00 AM.
Coloretta - This poolside restaurant serves breakfast only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coloretta

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Art supplies
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Boutique Paradise
Hacienda Boutique Hotel
Hacienda Paradise
Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel
Hacienda Paradise Boutique Hotel Playa del Carmen
Hacienda Paradise Boutique Playa del Carmen
Hacienda Paradise Hotel
Hotel Boutique Hacienda
Hotel Hacienda Paradise
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel Xperience Hotels
Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
Hacienda Paradise Boutique Xperience Hotels
Hotel Hacienda Paradise Hotel
Hotel Hacienda Paradise by BFH
Hotel Hacienda Paradise Playa del Carmen

Hotel Hacienda Paradise Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 277 out of 608 reviews
Rating 8 - Good. 178 out of 608 reviews
Rating 6 - Okay. 78 out of 608 reviews
Rating 4 - Poor. 34 out of 608 reviews
Rating 2 - Terrible. 41 out of 608 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities
Great location, friendly staff, very affordable!
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Serena

the place is less than a minute by walk from the Main Street, so it's perfect. the receptionist was really nice and sweet, but I didn't really got to see the hotel since I stayed only a night, overall it was nice.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Clean room. Near 5ta Avenida. Room is ok for the price. They also offer food at an extra charge.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Alexandre

Liked: Cleanliness, property conditions & facilities
Good clean room great atmosphere . I would come back. Thank you for the hospitality
Stayed 9 nights in Feb 2026
Verified

10/10 Excellent

Hesser

Liked: Cleanliness, amenities, property conditions & facilities
Vanessa and colleagues were absolutely fantastic the whole time we stayed.
Stayed 9 nights in Dec 2025
Verified

6/10 Okay

Meghan

Liked: Cleanliness
Disliked: Amenities
Pleasant place to relax, especially with the greenery around the pool. No covers on beds, just sheets; ‘breakfast’ was coffee, water and pre-cooked toast with jam, not even cream. Some rooms have fridges but not all, no glassware. We got what we paid for though, and location was perfect.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Dawn Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Room clean staff great
Stayed 11 nights in Nov 2025
Verified

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect stay
Stayed 6 nights in Aug 2025
Verified

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Good hotel overall, need updates
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Michael Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean rooms
Stayed 4 nights in Jun 2025
Verified

6/10 Okay

karlton

Great location!!! Walking distance to everything. Average price for the area. Says breakfast included, however it is NOT a real breakfast at all. Toast, water & coffee,.. that’s it.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and polite , and very helpful! Thank you.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

Thomas

Disliked: Amenities
Room was fine Pool area was attractive Breakfast was laughable. Even though it was on our reservation they wouldn’t let us have free breakfast first day. But when I saw all they had was old toast and coffee I didn’t want it anyway Very far away from downtown Only gave two towels for three of us Tried charging us more for using the extra towel although we booked for three people Was fine but would not go back
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

jose

Hotel to old and restaurant service very bad
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra.
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Mark

Disliked: Amenities, property conditions & facilities
Tried to charge me for "tax" of $30 on top of what expedia said was paid in full. No blankets, just sheets. Expedia lists as including breakfast. When I asked the desk, they said yes and gave me a paper ticket. I gave the ticket to the cafe girl and picked something off the menu. She then gave me a bill at the end. I said that I had given her the ticket and she said the ticket is just for that section... a bar with juice, water, and plain bread. So I got con'd into buying their breakfast.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Nataniel

Liked: Cleanliness, staff & service
Friendly staff. Room is great. Pool seemed a bit dirty and it is not safe for kids under 4 years.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Dawn

Liked: Staff & service
Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service
The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Scharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Execelente
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Aloke Kumar

Liked: Property conditions & facilities
Great locations! Poor breakfast
Stayed 6 nights in Nov 2024
Verified

2/10 Terrible

moidheen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
when I entered the room was surprised with a uncleaned & not working flush washroom. Overall, Hotel is untidy trust me not worth to stay at this place
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Disliked: Amenities
Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities.
Stayed 11 nights in Jul 2025
Verified

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and kind.
Stayed 4 nights in Feb 2024