4/10 Poor
Taylor
Business traveler
Sep 18, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I first arrived there was hair in the shower drain and gnats in the shower. When I checked in they failed to mention that the hot water was not working. After waiting 5 mins for the water to warm up I called downstairs and they told me that they were aware of the issue. It was not until 11:30pm that I was woken up from a call from the front desk to let me know the water was working again. After being kept awake from the elevator (which I shared a wall with) all night until 6am, I then got ANOTHER awakening phone call at 7:30am to ask if I needed turn down service that afternoon. When I asked for a change of room I was told they were most likely full but wouldn’t know until after 3pm. Luckily when I went down I was able to request a different room (much smaller and two beds) but I was willing due to the lack of sleep and filth in the first room. The 2nd day I tried to shower and the hot water was STILL not working properly. I was here on business so this was not acceptable.
Taylor
Stayed 3 nights in Sep 2025
