I never imagined being someone who would feel compelled to write a review like this, but I truly wish someone had warned me. Hopefully this helps someone else avoid the experience my husband and I had.
For a hotel that is only three months old, it honestly should not be allowing guests to book rooms in this condition, let alone sleep in them. I would have gotten better rest on the Metro-North.
Our first room was unacceptable. There were sticky stains on the walls, watermarks on the mirror that I am certain were not just water, pieces of crispy chicken skin on the floor, and the room reeked of cigarette smoke. The desk clerk apologized and moved us to another room.
The second room was only marginally better. I found red hair stuck to the shower wall, a dirty towel that had been folded and put back as if it were clean, visible marks on the pillowcase, and to top it off, a clear handprint on the comforter. At that point, I was completely vexed.
Instead of resolving the issue properly, they attempted to bring me sheets so I could change the bed myself. That was the final straw. I went back downstairs to speak to a different clerk, feeling sick to my stomach after seeing even more stains on the walls. The floor we were placed on felt like a party zone and smelled strongly like weed.
Eventually, we were moved to yet another room on a different floor. I was told I could not speak to a manager until the morning and that I could not receive a refund and have to go through Expedia.