I had been having a good stay at this hotel since last Thursday with polite and friendly staff. But today, Sunday, after deciding to have a late check-out and paying for it, I was attended to by a terrible receptionist, with an unbelievably bad mood, who seemed to take offense at asking to stay a few more hours. After paying, she gave me new keys that didn't work, and when I asked to change them, she said I had slammed the door and that's why they weren't working. After sending someone to the room, the keys still don't work, and I just want to leave because I was terribly mistreated and I will never return to this hotel.