We came to visit the Bronx Zoo and Botanical Garden and this was a good pick for the trip, the room was very clean, and we were able to walk to food as well as the parks. I wanted to share how the staff here did a great job with some random situations during our stay. Our door's safety latch locked behind us when we left in the afternoon, so when we came back to change before dinner, we could not get in. Yaya and Leslie did everything in their power to unlatch the safety catch from outside the room, and the four of us were joking and laughing through the whole thing. Eventually, they made sure that someone on the maintenance staff would be able to come in and get us back into our room (shout out to Jeffrey as well, as he came and handled the situation even though he was off the clock!). They went above and beyond, and made what could have been a really stressful experience into a lighthearted and funny one. These two staff members also had to juggle a bunch of issues at the front desk related to other guests' check in processes at pretty much the same time, and they handled everything going on with professionalism and grace. A fire alarm also went off at 1:00 am later on, and that situation was handled well too. Overall I would reccomend this hotel as the best of some limited options in the area, and I believe the staff will do everything they can to ensure a good stay. Just be careful leaving the room, as the safety latches might just lock behind you!