Compare Hotels with Suites in Middleburg Heights

"You had to slam my door hard to get it to shut because it was so warped, and there was supposed to be a Jacuzzi, but nobody notified me that it was under repair. The curtains in my hotel room were ripped and dirty and kind of nasty. The bed and the sheets were fine, but overall it was a disappointment because I paid more for a hotel. I expected to be a little bit nicer."

"Breakfast was ok. Nothing too exciting. Our TV didn't work and water pressure was low. "

"The air conditioner works, the lights worked. No pots and pans for cooking in the room. Told them about that and they said did you look under the sink? What a bunch of condescending people. I looked in every cabinet, I told the arrogant person at the desk and he asked if I looked in a certain cabinet. No pots and pans for 2 days. He brought some to the check in desk and expected me to take them to my room. I told him to take the pots and pans to the room, I said it was his job. He said they would be at the check in desk. Bottom line, I had no pots and pans the entire time. That person that ran the place was rude. The silverware was stained and pitted. The coffee maker was a joke. There was water in it for from who knows when. It was slimy under neath. I would never stay there again. I told the person I would leave if I could get a refund, he said he couldn't do that. So instead of making my own breakfast, I had to go out to eat. The glasses were all water stained and looked like they needed washing. The bathroom didn't have an exhaust fan, if it did, it was non operational. The entire bathroom was a steamhouse. I'd rather stay at a freeway underpass than stay at the Main Stay hotel."

"This location is prime. Walkable to catch a cave or guardians game. Restaurants are plentiful around. Only issue I had room 217 was terrible. Heard like every shower or toilet flush from adjacent rooms from above or below. Guess that’s where the piping runs so tough to sleep hearing that go off every so often. Was able to tolerate since it was just a quick stay. But staff was friendly and attentive."

"Beautiful new hotel"

"Poor"