2/10 Terrible
Aracelis
Traveled with family and small children, Traveled with pets
Jan 13, 2026
Disliked: Cleanliness
The first room assigned had a terrible smell. The other room was ok. The second day of our stay I asked the cleaning lady to change towels and the bedding and she tolds us that the hotel policies does not allow them to clean everyday, the guests have to request towels and bed cloth in the front desk. They only clean when you leave the hotel. Never heard of that in a hotel, incredible.
One day I requested clean bedding and I was told that there was no clean available and when availble I had to put it to the beds.
Every day I had problems with the door key. One day we arrived late to the hotel (my husband and daughther) we waited like an hour for the front desk employee to solve the issue. Meanwhile our little dog crying inside the room because she felt us and my little girl tried to comfort her from outside the room. Because of the long waiting my daughter was tired, started crying and fell asleep in the hallway. It was heartbreaking see her like that.
The breakfast is not deserve to be called it breakast. Just coffee machine black an the milk was powder same as the hot chocolate, breakfast bars and cookies. The time was from 6am to 9:30am and if you go by 9:00 there was nothing. I assume that the personnel refills until the end at 9:30am. But no, I needed to tell the frontdesk employee to make the refill and she was not happy with my requests. Definitely I will NEVER stay here.
Aracelis
Stayed 7 nights in Dec 2025