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Grand Hotel National

Property class: 5 and above

Choose dates to view prices

Photo gallery for Grand Hotel National

A courtyard with outdoor seating, a building with balconies, and a clear sky.
Creator video
A waterfront hotel with a row of buildings, a dock with boats, and a view of the water and mountains in the distance.
A grand entrance with a covered staircase, arched windows, and a well-maintained garden area.
A grand staircase with ornate railings and red carpeted steps, leading to a checkered floor and a wooden reception desk.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
The current price is $486
$461 nightly
$486 total
Total with taxes and fees
Oct 18 - Oct 19

Explore the area

View in a map
Haldenstrasse 4, Lucerne, LU, 6006
  • Place, Lake Side Promenade
    ‪2 min walk‬
  • Place, Lion Monument
    ‪6 min walk‬
  • Place, Chapel Bridge
    ‪10 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Superior Room, 2 Twin Beds, City View (Superior City View)

A spacious bedroom with a large bed, a wooden chest of drawers, a nightstand, a chair, and a framed picture on the wall.

Superior Room, 2 Twin Beds, City View (Superior City View)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 Queen Bed, Lake View (Classic Lake View)

A neatly made bed with white linens and a large framed picture above it. There are two bedside tables with lamps and a telephone on one.

Classic Room, 1 Queen Bed, Lake View (Classic Lake View)

9.2 out of 10
Wonderful
(5 reviews)
  • Lake view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Twin Beds, Lake View (Junior Suite)

A hotel room with a bed, bedside tables, a desk, a chair, a chandelier, and a window with curtains.

Suite, 2 Twin Beds, Lake View (Junior Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Lake View (Superior Lake View)

A hotel room with a large bed, two bedside tables with lamps, a wooden nightstand, and a chair.

Superior Room, 2 Twin Beds, Lake View (Superior Lake View)

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Lake View (Deluxe Lake View)

A hotel room with a large bed, a chandelier, a painting on the wall, and a red patterned wallpaper.

Deluxe Room, 2 Twin Beds, Lake View (Deluxe Lake View)

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Multiple Beds, Lake View (Ritz Suite)

A luxurious hotel room with a large bed, a desk, a TV, and a chandelier.

Suite, Multiple Beds, Lake View (Ritz Suite)

  • Lake view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, City View (Classic City View)

A neatly made bed with white linens and a large framed picture above it. There are two bedside tables with lamps and a telephone on one.

Classic Room, 1 Queen Bed, City View (Classic City View)

8.6 out of 10
Excellent
(16 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Room, 1 Queen Bed, Lake View (Design Classic Lake View)

A hotel room with a large bed, bedside tables, a desk, and a chair.

Design Room, 1 Queen Bed, Lake View (Design Classic Lake View)

8.8 out of 10
Excellent
(3 reviews)
  • Lake view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Room, 1 King Bed, Lake View (Design Superior Lake View)

A hotel room with a large bed, bedside tables, a desk, and a chair.

Design Room, 1 King Bed, Lake View (Design Superior Lake View)

  • Lake view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Design Double Room, 1 King Bed, Lake View (Design Deluxe Lake View)

A hotel room with a large bed, bedside tables, a desk, and a chandelier.

Design Double Room, 1 King Bed, Lake View (Design Deluxe Lake View)

  • Lake view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Design Suite, 1 King Bed with Sofa bed, Lake View (Design Rooftop Junior Suite)

A terrace with lounge chairs and a table, overlooking a body of water with boats and a mountainous landscape in the background.

Design Suite, 1 King Bed with Sofa bed, Lake View (Design Rooftop Junior Suite)

7.4 out of 10
Good
(3 reviews)
  • Lake view
  • 473 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Apartment, 1 King Bed with Sofa bed, Kitchen, City View (Design Appartment One Bedroom)

A modern hotel room with a large bed, a TV, a kitchen with granite countertops, and a hallway leading to another room.

Design Apartment, 1 King Bed with Sofa bed, Kitchen, City View (Design Appartment One Bedroom)

  • City view
  • 548 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Apartment, Multiple Beds, Kitchen, City View (Design Apartment Two Bedrooms)

A modern hotel room with a kitchen, dining area, and a living room with a sofa and chairs.

Design Apartment, Multiple Beds, Kitchen, City View (Design Apartment Two Bedrooms)

  • City view
  • 602 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

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About the neighborhood

Lucerne

A stay at Grand Hotel National places you in the heart of Lucerne, within a 15-minute walk of Chapel Bridge and Grand Casino Lucerne. .This luxury hotel is 0.1 mi (0.1 km) from Lake Side Promenade and 0.1 mi (0.1 km) from Hofkirche.

What's nearby

  • Lake Side Promenade - 2 min walk - 0.1 miles
  • Grand Casino Lucerne - 2 min walk - 0.1 miles
  • Lion Monument - 6 min walk - 0.4 miles
  • Chapel Bridge - 10 min walk - 0.5 miles
  • KKL Lucerne - 11 min walk - 0.6 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 11 min walk
  • Zurich Airport (ZRH) - 70 min drive

Restaurants

  • ‪LUZ Seebistro - ‬9 min walk
  • ‪MOzern - ‬5 min walk
  • ‪Alpineum Kaffehaus & Bar - ‬7 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Wilhelm Tell Schiffrestaurant - ‬3 min walk

About this property

Grand Hotel National

Grand Hotel National offers 62 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 62 individually decorated guestrooms, featuring minibars and espresso makers. 40-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages and body treatments. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Grand Hotel National has 4 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (CHF 40 per day; includes in/out privileges)
  • Valet parking on site (CHF 40 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CHF 39 for adults and CHF 19 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1870
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 30 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 100 per night
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 39 for adults and CHF 19 for children
  • Airport shuttle fee: CHF 360 per vehicle (one way)
  • Self parking fee: CHF 40 per day (in/out privileges)
  • Valet parking fee: CHF 40 per night
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel National
Grand Hotel National Lucerne
Grand National Hotel
Grand National Lucerne
Hotel Grand National
Hotel National
Grand Hotel Lucerne
Grand Hotel National Hotel
Grand Hotel National Lucerne
Grand Hotel National Hotel Lucerne

Grand Hotel National Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 701 out of 946 reviews
Rating 8 - Good. 153 out of 946 reviews
Rating 6 - Okay. 58 out of 946 reviews
Rating 4 - Poor. 22 out of 946 reviews
Rating 2 - Terrible. 12 out of 946 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and the staff was tremendously helpful.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Donnelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with beautiful views. Everyone was wonderful and welcoming. Restaurant food was delicious. Would stay again anytime!!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Chandrahas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu was great. The staff was exceptional. Excellent location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Incredible staff, accommodating, recommended excellent food and activity options in town.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Wine glasses in the room might have been nice but minor complaint. Definitely recommended
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spectacular and the staff was beyond phenomenal!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really made our stay fantastic! Wonderful room and a lovely note to my wife on her birthday. We'll definitely make this hotel our go to place in Luzern!!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One couldn’t hope for a better hotel in Lucerne! From the huge room with giant windows and Juliette balconies overlooking the lake, to the incredible architecture of the building, the modern spacious bathroom, and the incredible service and hospitality of the staff, this property is 10/10 in every way. Highly recommend!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. The views across the lake are superb. The breakfast was so delicious. The staff were always very helpful and friendly. The spa was great- I had a very rel
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff was super friendly!!! The view and location were superb!!!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time! Beautiful hotel, great staff and great location!
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Tallin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was incredible and hotel itself was very clean and friendly, pool is perfectly useable and just warm enough for a comfortable swim, location is also great. Our only issue with this hotel was the restaurants, prices were EXTREMELY high and portion sizes are laughable.. If you stay here I recommend using other restaurants nearby to make sure you are full without having to spend 200+ just to have a standard meal. Other than this it was a very pleasant stay.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Onuma

Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Staff just only the one that I checked in with she saw us and avoided it till another staff came in then she hurry to check us in. But overall was great.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Neerav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent rooms and great service.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Sukanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and great location
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful old hotel in walking distance to the major sights. Excellence service from front desk and other staff.
Stayed 3 nights in Dec 2025
Verified review

4/10 Poor

Krystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel. While it possesses a favorable location, the quality of the food at 3 of the 4 restaurants has been unsatisfactory, the pricing is excessively high, and the service standards are significantly below average. The hotel itself has not been properly maintained and appears to be deteriorating.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
The room was very spacious, the hotel was really luxurious and in an a brilliant location with beautiful views. The pool and spa were peaceful.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and very professional staff
Balcony view
Balcony view
Balcony view
Balcony view
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Jingwei

Liked: Cleanliness, amenities, property conditions & facilities
Room is great
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, wonderful breakfast options. Quiet & convient location
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

Sandra

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No AC and messy logistics
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

nasim

Liked: Cleanliness
Spotless clean rooms
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay the from check in to departure 5 star . Mathias and Mary who checked us were incredible. So kind welcoming and professional. They truly reminded us what a 5 star reception and experience was supposed to be like. Could not say enough about them. Wonderful stay at a beautiful hotel with exceptional staff. Mathias and Mary.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

R H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and location!
Stayed 2 nights in Sep 2025