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Grand Hotel National

5.0 star property

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Photo gallery for Grand Hotel National

Front of property
Creator video
Interior
Front of property
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
$449
$426 nightly
$449 total
Total with taxes and fees
Mar 24 - Mar 25

Explore the area

View in a map
Haldenstrasse 4, Lucerne, LU, 6006
  • Place, Lake Side Promenade
    ‪2 min walk‬
  • Place, Grand Casino Lucerne
    ‪2 min walk‬
  • Place, Chapel Bridge
    ‪10 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Twin Beds, City View

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 1 Queen Bed, Lake View

9.2 out of 10
Wonderful
(5 reviews)
  • Lake view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Lake View

Junior Suite Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Lake View

Superior Room, 2 Twin Beds, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Twin Beds, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Twin Beds, Lake View

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Ritz Suite Lake View

Ritz Suite Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Ritz Suite Lake View

  • Lake view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Room, 1 Queen Bed, City View

8.4 out of 10
Very good
(14 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Lake View

Deluxe Room, 1 Queen Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Queen Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Lake View

  • Lake view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Lake View

  • Lake view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Design Rooftop Junior Suite

Design Rooftop Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Design Rooftop Junior Suite

  • Lake view
  • 473 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design One-Bedroom Apartment

Design One-Bedroom Apartment | Living area | 40-inch flat-screen TV with digital channels, TV

Design One-Bedroom Apartment

  • Lake view
  • 548 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Two-Bedroom Apartment with Lake View

Design Two-Bedroom Apartment with Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Design Two-Bedroom Apartment with Lake View

  • Lake view
  • 602 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

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About the neighborhood

Lucerne

With a stay at Grand Hotel National, you'll be centrally located in Lucerne, within a 5-minute drive of Swiss Transportation Museum and Lake Side Promenade. .This luxury hotel is 0.1 mi (0.1 km) from Hofkirche and 0.1 mi (0.2 km) from Grand Casino Lucerne.

What's nearby

  • Lake Side Promenade - 2 min walk - 0.1 miles
  • Grand Casino Lucerne - 2 min walk - 0.1 miles
  • Lion Monument - 6 min walk - 0.4 miles
  • Chapel Bridge - 10 min walk - 0.5 miles
  • KKL Lucerne - 11 min walk - 0.6 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 11 min walk
  • Zurich Airport (ZRH) - 70 min drive

Restaurants

  • ‪Barbatti - ‬5 min walk
  • ‪MOzern - ‬6 min walk
  • ‪Max Chocolatier - ‬5 min walk
  • ‪Juliette Sharing Brasserie - ‬5 min walk
  • ‪Vesper - ‬2 min walk

About this property

Grand Hotel National

Grand Hotel National offers 62 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 62 individually decorated guestrooms, featuring minibars and espresso makers. 40-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages and body treatments. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Grand Hotel National has 4 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (CHF 40 per day; includes in/out privileges)
  • Valet parking on site (CHF 40 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CHF 39 for adults and CHF 19 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1870
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 30 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 100 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 39 for adults and CHF 19 for children
  • Airport shuttle fee: CHF 360 per vehicle (one way)
  • Self parking fee: CHF 40 per day (in/out privileges)
  • Valet parking fee: CHF 40 per night
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel National
Grand Hotel National Lucerne
Grand National Hotel
Grand National Lucerne
Hotel Grand National
Hotel National
Grand Hotel Lucerne
Grand Hotel National Hotel
Grand Hotel National Lucerne
Grand Hotel National Hotel Lucerne

Grand Hotel National Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 650 out of 883 reviews
Rating 8 - Good. 148 out of 883 reviews
Rating 6 - Okay. 57 out of 883 reviews
Rating 4 - Poor. 19 out of 883 reviews
Rating 2 - Terrible. 9 out of 883 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Catherine, Levittown

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful old hotel in walking distance to the major sights. Excellence service from front desk and other staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Christopher H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

4/10 Poor

michael

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I recently stayed at the Grand Hotel National in Lucerne and was very disappointed with the experience. I booked through Expedia, where the property was advertised as a VIP hotel with complimentary upgrades when available. Unfortunately, the front desk refused to honor this, offering an upgrade only for an additional fee. That set the tone for the rest of the stay. The hotel itself feels extremely dated—more like it was last updated in the 1980s. While my room was clean, everything looked old and worn, far from what you would expect at a true five-star property. Instead of feeling classic or historic, it felt tired and out of touch, like stepping back in time in the worst way. Service was also lacking. There was no one to help with luggage, and no valet for parking—again, not what you’d anticipate from a supposedly luxury hotel. Overall, this was a major letdown. Between the unfulfilled VIP benefits, attempted extortion, outdated facilities, and lack of basic five-star services, I would not stay here again and cannot recommend it to others looking for a true luxury experience in Lucerne.
Stayed 1 night in Dec 2025

10/10 Excellent

Keegan

Stayed 2 nights in Nov 2025

10/10 Excellent

George

Stayed 2 nights in Nov 2025

6/10 Okay

Nirvanie

Liked: Cleanliness, staff & service, amenities
The service was good but the room air system seems wonky!
Stayed 4 nights in Nov 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time! Beautiful hotel, great staff and great location!
Stayed 2 nights in Nov 2025

10/10 Excellent

Brian

Stayed 5 nights in Nov 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2025

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities
Wonderful hotel. Breathtaking location on Lake Lucerne. Exceptional service and good food. We hated to leave.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christopher

Stayed 1 night in Oct 2025

10/10 Excellent

Aubree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, first class service, beautiful views, breakfast seemed a little expensive, but other than that couldn’t have asked for a better stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, wonderful breakfast options. Quiet & convient location
Stayed 2 nights in Oct 2025

10/10 Excellent

Edgar, Bentonville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Classic hotel, no frills, great location
Stayed 1 night in Sep 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish, we loved our stay at this beautiful hotel. The staff were all so incredibly welcoming and helpful, and always had a pleasant greeting. Just a few minutes walk along the lake from the train station, as well as shopping and dining options in old Lucerne, we never required transportation. The hotel itself is elegant, and very picturesque. The rooms were clean, comfortable and very quiet. Highly recommend!
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Sukanya, LAwrenceville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and great location
Stayed 2 nights in Sep 2025

10/10 Excellent

R H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and location!
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake View
Stayed 1 night in Sep 2025

10/10 Excellent

steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and very professional staff
Balcony view
Balcony view
Balcony view
Balcony view
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

One small item ruining a pleasant stay

A real mix of a review. Arrival, unloading, reception staff, room - all very pleasant. We chose to eat in one of the advertised restaurants within the hotel. The Chinese. we accessed it from outside the hotel from the garden area overlooking lake. We hadn't realised this is the only route because when the rain came on very heavily we had no way back into hotel without getting soaked as we hadn't taken jackets or umbrellas earlier. Food & staff however were both excellent. The downside of report comes when we left restaurant and eventually got to the bar we waiting by door and were acknowledged by waitressing staff making eye contact. We were then left standing for at least 5 minutes with no interaction (& we weren't the only ones that evening we noticed). We eventually went over and asked for a table but she was indicating no availability yet mist tables were empty. Supposedly being kept for other guests coming in from the attached restaurant. When we commented her response was to put out reserved signs. We pointed out we were also residents so should have some priority. A table for 2 was available and spare seats available so we asked for that which we got with a comment. We did get drink menu's, but then had to ask after long wait for order to be taken. A further long wait we got our drinks probably some 35-40 minutes after arrival. At no point did the bar become full and there were many tables that never did get occupied.
Stayed 1 night in Aug 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant hotel walking distance to all of Lucerne’s great sights. Lovely rooms, attentive staff. Thank you!
Stayed 3 nights in Aug 2025

10/10 Excellent

jodette

Traveled with partner
Liked: Cleanliness, staff & service
Very stately Hotel! Everything done impeccable. Close walking to everything. Magnificent
Stayed 2 nights in Aug 2025