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Hotel Goldener Stern – Self check-in

2.5 star property

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Photo gallery for Hotel Goldener Stern – Self check-in

City Double Room | View from room
Staircase
Superior Quadruple Room | View from room
Superior Double Room | Down comforters, in-room safe, desk, iron/ironing board
Mountain view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
35 Burgerstrasse, Lucerne, LU, 6003
  • Place, Jesuit Church
    ‪3 min walk‬
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, Lucerne Town Hall
    ‪5 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for City Double Room

City Double Room | Down comforters, in-room safe, desk, iron/ironing board

City Double Room

7.8 out of 10
Good
(7 reviews)
  • City view
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Down comforters, in-room safe, desk, iron/ironing board

Superior Double Room

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Standard Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Superior Quadruple Room

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Deluxe Quadruple Room

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Down comforters, in-room safe, desk, iron/ironing board

Superior Double or Twin Room

  • Sleeps 2
  • 1 Double Bed

Similar properties

Restaurant
ibis budget Luzern City
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
3.9 out of 5, Good, 1,097 reviews
$82 nightly
The price is $91
Mar 15 - Mar 16
Total with taxes and fees
ibis budget Luzern City

About the neighborhood

Lucerne

A stay at Hotel Goldener Stern – Self check-in places you in the heart of Lucerne, a short 5-minute drive from Swiss Transportation Museum. .This hotel is 0.2 mi (0.4 km) from Chapel Bridge and 0.1 mi (0.1 km) from Franciscan Church.

What's nearby

  • Jesuit Church - 3 min walk - 0.2 miles
  • Chapel Bridge - 5 min walk - 0.3 miles
  • Lucerne Town Hall - 5 min walk - 0.3 miles
  • KKL Lucerne - 9 min walk - 0.5 miles
  • Chateau Guetsch - 10 min walk - 0.5 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 9 min walk
  • Zurich Airport (ZRH) - 55 min drive

Restaurants

  • ‪Thai Garden - ‬4 min walk
  • ‪Penthouse - ‬4 min walk
  • ‪Mövenpick - ‬5 min walk
  • ‪Restaurant Opus - ‬3 min walk
  • ‪Wirtshaus Bar Krienbrüggli - ‬2 min walk

About this property

Hotel Goldener Stern – Self check-in

Hotel Goldener Stern – Self check-in offers 18 air-conditioned accommodations with espresso makers and safes. Beds feature down comforters. A pillow menu is available. Smart televisions are featured in guestrooms.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided weekly.

Make yourself at home in one of the 18 air-conditioned rooms featuring espresso makers and Smart televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided weekly.
Featured amenities include express check-in, express check-out, and an elevator.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Mini-fridge

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (weekly)

Accessibility

  • Area rugs in public areas
  • Area rugs in room
  • Elevator (24 inch wide door)
  • Hardwood flooring in public areas

More

  • Belle Époque architecture
  • Renovated entire property - December 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV

Food and drink

  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

Property is also known as

Burgerstrasse 35
Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Hotel
Boutique Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Lucerne
Hotel Goldener Stern - contactless check-in Hotel Lucerne

Hotel Goldener Stern – Self check-in Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 30 out of 74 reviews
Rating 8 - Good. 23 out of 74 reviews
Rating 6 - Okay. 11 out of 74 reviews
Rating 4 - Poor. 4 out of 74 reviews
Rating 2 - Terrible. 6 out of 74 reviews

8.6/10

Cleanliness

7.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Neeru

Traveled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, easy walk to/from the train station. The rooms are adequate size, not large but also not too small. We would stay again based on value and location.
Stayed 2 nights in Oct 2025

6/10 Okay

Marlon, Atlanta

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Room was very small. Bed took up most of the space with very little room on the sides. The information on the modular furniture was not applicable since ours did not have thise features.
Stayed 2 nights in Sep 2025

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, amenities
Great place and nice and central. Wish the bartender had of told us that we had coupons in our room for a discount at the bar.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 2 nights in Sep 2025

10/10 Excellent

ernest

Liked: Cleanliness

Lucerne stay

Very comfortable and clean and quiet area. The room had air conditions as it was warm the week we stayed here. Very centrally located to all the shopping and resteurants.
Stayed 4 nights in Sep 2025

2/10 Terrible

Ben

Stayed 1 night in Sep 2025

8/10 Good

Yu-Hsin

Traveled with family
Liked: Staff & service, room comfort
The quad room was very small, but the beds were comfortable. It had air conditioning which was a lifesaver since the temperature was unseasonably hot (90’s) during our week of travel. The bathroom could have been cleaner as there was some mold in the shower. But overall, the hotel was well located, the beds were comfortable, and having air conditioning was a definite plus!
Stayed 2 nights in Aug 2025

10/10 Excellent

Agop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Aug 2025

8/10 Good

Chris

Traveled with family
Liked: Cleanliness
Nice location in the centre of Lucerne. Clean room and easy check-in. Only drawback was the small bathroom.
Stayed 2 nights in Jul 2025

8/10 Good

Jamie

Traveled with partner
Liked: Property conditions & facilities
Great location, especially for us as a stopover for one night. Close to shopping, dining, and the train station. You have to make sure you can access email to get check-in instructions, which can be challenging for international travelers. There is no reception. The rooms are small but clean.
Stayed 1 night in Jul 2025

10/10 Excellent

Jean

Traveled with partner
Liked: Staff & service, property conditions & facilities
The place is easy to access. The person sends all the information for check in. The room is comfortable, normal for a hotel in Europe. It says it's the oldest in Lucerne but it looks updated. I liked the idea that it was old, the elevator is small but it works and traveling is about knowing and feeling the other country. I liked it. A hotel close to everything.
Stayed 2 nights in Jul 2025

10/10 Excellent

Carrie

Stayed 1 night in Jul 2025

10/10 Excellent

Fabiano

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location. The room was cozy. We enjoyed our stay.
Stayed 1 night in Jul 2025

10/10 Excellent

haf

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a find! Great central location, clear check in instructions, everything you could need in the room including air con, kettle & mini-freezer. I would definitely recommend staying here.
Stayed 3 nights in Jul 2025

10/10 Excellent

Roberto

Stayed 2 nights in Jun 2025

8/10 Good

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
We stayed just one night. Everything is done remotely, no staff on site. Not a bad thing, just didn’t realize that and might not be a great fit for all travelers. Also above a pub with late live music. They left ear plugs for us- but was still a loud evening. Again- the music didn’t bother us much, but travelers should be aware. It was clean and we had enough space for our family of 4.
Stayed 1 night in Jun 2025

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice room.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contactless check in was no problem. Took a second to find the Goki app to get in the room but after that, no issues. I had a request for additional pillows to help with my back and they accommodated. The elevator is SUPER TINY but works great. The water pressure is powerful in the shower 👍.
Stayed 2 nights in Jun 2025

6/10 Okay

Satish

Traveled with family and small children
Liked: Cleanliness
Area in general was loud at night. We had to open windows at night to keep the room cooler (as there’s no AC), and that made the noise worse. There’s also a bar downstairs and we smelled weed when we entered the building.
Stayed 1 night in Jun 2025

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, property conditions & facilities
GREAT option for Lucerne. Just enough distance from the riverfront crowd. Great vibe at the bar downstairs (closes at 12:30). Clean. Parking is right there.
Stayed 1 night in Jun 2025

8/10 Good

Katherine Joy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the location was great.
Stayed 6 nights in May 2025

6/10 Okay

jennifer

Stayed 2 nights in May 2025

8/10 Good

Paul

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great hotel only 10 mins from the train station in Luzern. If you like connection then maybe its not the best hotel for you, but the contactless check in was simple and the service via Whats App was great. The xmas night market was just outside the hotel, which made it very magical. Highly recommend staying here.
Stayed 2 nights in Dec 2024