The check process was seamless. The gentleman checking us in was very professional and friendly. I did try to call ahead to let the front office know we'd be arriving later in the evening but no one answered the phone. I called three times, each about an hour apart, so that was a little frustrating. The room was a good size for my husband and I. The room could use some improvements. The shower curtain was torn up, there were gross brown stains all over the tub, the room WREAKED of marijuana when we arrived. After sleeping on the bed, my hair smelled like cigarettes even though we were in a NON SMOKING ROOM. I appreciated that during check in we were allowed to choose up or down stairs. We only had one towel when we arrived and when I went down to get another one, the woman at the desk said I would need to come back at 7am to get another towel. I thought that was pretty ridiculous there were no towels on hand. When I went back in the morning, the woman at the front was very friendly and gave me more than I needed but I really appreciated the courteous and professional manner. We would probably stay here again just based on the location but the hotel definitely needs some renovations.