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Grand Palladium Select White Sand Resort & Spa - All Inclusive

5.0 star property

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Photo gallery for Grand Palladium Select White Sand Resort & Spa - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Creator video - submitted by Luxury Richland
Private beach, white sand, sun loungers, beach umbrellas
Exterior
Outdoor spa tub

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
$489
$404 nightly
$489 total
Total with taxes and fees
Jan 27 - Jan 28

Explore the area

View in a map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Akumal Beach
    ‪10 min drive‬
  • Place, Akumal Ecological Center
    ‪10 min drive‬
  • Place, Cenote Azul
    ‪11 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

8.4 out of 10
Very good
(41 reviews)
  • 570 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View | Minibar, in-room safe, desk, laptop workspace

Suite Garden View

  • 728 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 1

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 731 sq ft
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 2

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 731 sq ft
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 731 sq ft
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 731 sq ft
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 731 sq ft
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 731 sq ft
  • Sleeps 4

View all photos for Junior Suite Single use Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)
  • 566 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside | Minibar, in-room safe, desk, laptop workspace

Junior Suite, Beachside

7.2 out of 10
Good
(21 reviews)
  • 566 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside | Minibar, in-room safe, desk, laptop workspace

Suite, Beachside

  • 728 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bungalow Superior with Pool View

Minibar, in-room safe, desk, laptop workspace

Bungalow Superior with Pool View

  • 742 sq ft
  • Sleeps 2

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake | Minibar, in-room safe, desk, laptop workspace

Romance Bungalow by the lake

7.8 out of 10
Good
(6 reviews)
  • 744 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside | Minibar, in-room safe, desk, laptop workspace

Romance Villa Suite Poolside

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | Minibar, in-room safe, desk, laptop workspace

Junior Suite Poolside

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with View

  • 570 sq ft
  • Sleeps 1

View all photos for Suite Deluxe with View

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe with View

  • 731 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 4

Villa Luxury with Garden View

  • 624 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 4

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 3

Villa Luxury

  • 624 sq ft
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 731 sq ft
  • Sleeps 2

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 731 sq ft
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 731 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 731 sq ft
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 731 sq ft
  • Sleeps 4

Similar properties

Aerial view
Grand Palladium Kantenah Resort & Spa All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.2 out of 5, Very Good, 1,011 reviews
$330 nightly
The price is $399
Feb 4 - Feb 5
Total with taxes and fees
Grand Palladium Kantenah Resort & Spa All Inclusive

About the neighborhood

Kantenah

With a stay at Grand Palladium Select White Sand Resort & Spa - All Inclusive in Kantenah, you'll be 4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park. .This all-inclusive property is 6.9 mi (11.1 km) from Puerto Aventuras Marina and 8.2 mi (13.1 km) from Half Moon Bay.

What's nearby

  • Akumal Beach - 10 min drive - 4.4 miles
  • Akumal Ecological Center - 10 min drive - 4.4 miles
  • Cenote Azul - 11 min drive - 5.1 miles
  • Ecopark Kantun Chi - 12 min drive - 5.7 miles
  • Yal-ku Lagoon - 12 min drive - 3.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 66 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬8 min walk
  • ‪La Hacienda - ‬9 min walk
  • ‪Ikebana Japanese Restaurant - ‬9 min drive
  • ‪Lobby Bar White Sand - ‬1 min drive
  • ‪Mezcal Lobby Bar - ‬9 min drive

About this property

Grand Palladium Select White Sand Resort & Spa - All Inclusive

Luxury property on the beach, with 5 outdoor pools
Grand Palladium Select White Sand Resort & Spa - All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 264 air-conditioned rooms featuring indoor private hot tubs and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 6 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Grand Palladium Select White Sand Resort & Spa - All Inclusive has 5 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from June 1 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Grand Palladium Select White Sand Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 439 out of 812 reviews
Rating 8 - Good. 206 out of 812 reviews
Rating 6 - Okay. 73 out of 812 reviews
Rating 4 - Poor. 43 out of 812 reviews
Rating 2 - Terrible. 51 out of 812 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Sopio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My concierge David and all staff were the best! ♥️
Stayed 3 nights in Oct 2025

8/10 Good

Nawar Najeeb Bihnam

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We got a VIP access because we reserved through expedia but there was not a detailed explanation about what does that includes, so we missed going to some restaurants. Otherwise everything was nice
Stayed 5 nights in Oct 2025

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TRS pool was amazing and they had fun aqua activities during the day like aerobics and water bike class. Overall the service was amazing no matter where you were from the check-in, to shops, to dining and concierge. The resort was pristine everywhere. The only little hiccup was waiting for shuttles to take you from different areas, sometimes the wait was a little long in the heat but it wouldn't deter me from staying again! Shout out to Angel at the front desk, Adrian at concierge and David and Cielo at Villa 59 and the entire staff at Helios for exceptional service!
Stayed 3 nights in Oct 2025

10/10 Excellent

Evelina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Samantha

Stayed 5 nights in Oct 2025

2/10 Terrible

Sandra

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would I recommend this resort? NOOOOOO Please take my comments to heart from someone who has traveled to 30+ countries and stayed at different resorts. My wife and I traveled with our 2 young children ( under 5) end of September. This was our first time taking our children from a family trip. Our trip was a pure DISAPPOINTMENT. The Resort management is either NON-EXISTENT OR DON'T CARE about improving their service. I would give credit to customer service. They try so hard, but evidently, if Management is OFF, Customer service is limited. FYI. I am attaching most of the photos to show you what I meant 1. Our patio door was broke from day1. It was not closing right. We made a complaint and it was not still fixed until day 5 when we left. This is a serious safety issue. You can imagine how many What ifs could happen with unlocked room where we left our valuables everyday 2. The NEST ( buffet restaurant) served spoiled food. I complained to the manager on duty that morning and the Chef. I was told, it would be addressed by the higher administration. Again, no action was taken until I left the resort on day 5. 3. My son has allergies which we specifically mentioned each time we entered the restaurant. Here we are in the evening, eating at the Thai restaurant, we order FRIES, plain French fries. The fries were delivered with 2 pieces of TOFU. What if my son had allergies to TOFU? Same night, I ordered CHICKEN WINGS and instead I got PORK😡😡 NOTE: Read more on Google
Stayed 5 nights in Sep 2025

10/10 Excellent

Sahil, Scarborough

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous & always helpful, David & Cielo (concierge) both were helpful. Just one feedback, this hotel needs to have more vegetarian food option as they had very less & we could not enjoy food.
Stayed 3 nights in Oct 2025

10/10 Excellent

Maria

Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offer a consierges a couple of eager kids full of energy alway ready to help and knowledge of the place Cielo and David Gracias
Stayed 2 nights in Sep 2025

10/10 Excellent

Annmarie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David was great and knowledgeable! First time at this location and have no complaints.
Stayed 3 nights in Sep 2025

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very calm and quiet environment
Lobby at the white sands
Stayed 5 nights in Sep 2025

8/10 Good

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first impression was it was beautiful! All the staff were very nice and accommodating, some language barrier, but not too bad. Our room was big and comfortable. Only issue with the room was the phone didn't work. Had to ask 3 times for someone to come look and fix it. Still dodnt work when we left 5 days later.Overalll, we had a great time.
Stayed 5 nights in Sep 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Mei Lin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great
Stayed 7 nights in Aug 2025

8/10 Good

Sarah Raeonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Richard Van

Liked: Amenities
good
Stayed 2 nights in Aug 2025

10/10 Excellent

Prakash, Hayward

Stayed 4 nights in Aug 2025

10/10 Excellent

Jacqueline

Stayed 3 nights in Aug 2025

10/10 Excellent

Vladan

Liked: Cleanliness, staff & service, property conditions & facilities
Great concierge staff Cielo and David. Fabulous room aytendants and turn down attendants. Supep friendly staff.
Stayed 6 nights in Aug 2025

10/10 Excellent

Hilario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Xhavit

Stayed 7 nights in Jul 2025

10/10 Excellent

Ermion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Palladium, staf is very friendly, our concierge Cielo and Karen were the best, they texted us every morning when they came at work if we needed anything and also again before leaving work. The food is the best on the buffets, you could find anything, delicious fresh food. The alacarte restaurants were amazing, just make sure you book ahead. We did try 7 of them and the favorite was La Adelita. The cleaning crew everyday cleaned our room and also left wine and deserts for us at the room. From all our other Mexico vacations thus at Palladium was the best, except the fact that we could not enjoy the sea because of seaweed.
Stayed 7 nights in Jul 2025

8/10 Good

Malisa

Stayed 7 nights in Jun 2025

10/10 Excellent

YADIRA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was the beach it was full of seaweed
Stayed 4 nights in Jul 2025

10/10 Excellent

Glenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I had a truly wonderful stay at Grand Palladium White Sand Resort & Spa. The resort is beautiful, very clean, and the staff were consistently friendly and welcoming. A special thank you to David and Cielo from the concierge team — they were both amazing! David helped us resolve an issue with our room and arranged an upgrade, which made a big difference in our stay. They were incredibly attentive and kind, assisting us with restaurant reservations and providing helpful recommendations. David also connected us with a contact to book a trip to Xel-Há, which turned out to be one of the highlights of our vacation. As a mom traveling with her child, I really appreciated how cared for and supported we felt. I highly recommend this resort and especially want to recognize the exceptional service from the concierge team.
Main Pool at Grand Palladium White Sand
Lobby White Sand
Lobby Collonial
Stayed 6 nights in Jul 2025