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Grand Palladium Select White Sand Resort & Spa - All Inclusive

Property class: 5 and above

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Photo gallery for Grand Palladium Select White Sand Resort & Spa - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Creator video - submitted by Luxury Richland
Outdoor spa tub
Lake
Private beach, white sand, sun loungers, beach umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
$400
$331 nightly
$400 total
Total with taxes and fees
May 4 - May 5

Explore the area

View in a map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪5 min drive‬
  • Place, Akumal Beach
    ‪6 min drive‬
  • Place, Cenote Cristalino
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪89 min drive‬

Room options

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

8.4 out of 10
Very good
(53 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Garden View

7.0 out of 10
Good
(6 reviews)
  • Garden view
  • 728 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 1

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 731 sq ft
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 2

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 731 sq ft
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 731 sq ft
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 731 sq ft
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 731 sq ft
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 731 sq ft
  • Sleeps 4

View all photos for Junior Suite Single use Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 566 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Beachside

7.0 out of 10
Good
(24 reviews)
  • Garden view
  • 566 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside | Minibar, in-room safe, desk, laptop workspace

Suite, Beachside

  • Garden view
  • 728 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bungalow Superior with Pool View

Minibar, in-room safe, desk, laptop workspace

Bungalow Superior with Pool View

  • 742 sq ft
  • Sleeps 2

View all photos for Romance Bungalow by the lake

Minibar, in-room safe, desk, laptop workspace

Romance Bungalow by the lake

7.8 out of 10
Good
(6 reviews)
  • Lake view
  • 744 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside | Minibar, in-room safe, desk, laptop workspace

Romance Villa Suite Poolside

  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | Minibar, in-room safe, desk, laptop workspace

Junior Suite Poolside

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Poolside Single Use

Garden view

Junior Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Bungalow by the lake Single Use

Minibar, in-room safe, desk, laptop workspace

Romance Bungalow by the lake Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Romance Villa Suite Poolside Single Use

Garden view

Romance Villa Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Garden View Single Use

Minibar, in-room safe, desk, laptop workspace

Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside Single Use

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Beachside Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with View

  • 570 sq ft
  • Sleeps 1

View all photos for Suite Deluxe with View

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe with View

  • 731 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • Garden view
  • 452 sq ft
  • Sleeps 4

Villa Luxury with Garden View

  • Garden view
  • 624 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • Garden view
  • 452 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • Garden view
  • 452 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • Garden view
  • 452 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • Garden view
  • 452 sq ft
  • Sleeps 4

Suite Junior with Garden View

  • Garden view
  • 452 sq ft
  • Sleeps 3

Villa Luxury

  • 624 sq ft
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 570 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 731 sq ft
  • Sleeps 2

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 731 sq ft
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 731 sq ft
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 731 sq ft
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 731 sq ft
  • Sleeps 4

Similar properties

Aerial view
Grand Palladium Kantenah Resort & Spa All Inclusive
Kantenah
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.3 out of 5, Excellent, 1,006 reviews
$219 nightly
The price is $265
May 4 - May 5
Total with taxes and fees
Grand Palladium Kantenah Resort & Spa All Inclusive

About the neighborhood

Kantenah

With a stay at Grand Palladium Select White Sand Resort & Spa - All Inclusive in Kantenah, you'll be 4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park. .This all-inclusive property is 8.2 mi (13.1 km) from Half Moon Bay and 8.6 mi (13.9 km) from Riviera Maya Golf Club.

What's nearby

  • Cenote Azul - 5 min drive - 5.3 miles
  • Akumal Beach - 6 min drive - 4.7 miles
  • Akumal Ecological Center - 6 min drive - 4.7 miles
  • Cenote Cristalino - 6 min drive - 5.5 miles
  • Ecopark Kantun Chi - 6 min drive - 5.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 66 min drive

Restaurants

  • ‪Pueblito Lindo - ‬9 min drive
  • ‪Xtra Time Sport Bar - ‬8 min walk
  • ‪La Hacienda - ‬9 min walk
  • ‪Oishi Japanese Restaurant - ‬9 min drive
  • ‪Lobby Bar White Sand - ‬1 min drive

About this property

Grand Palladium Select White Sand Resort & Spa - All Inclusive

Grand Palladium Select White Sand Resort & Spa - All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 264 air-conditioned rooms featuring indoor private hot tubs and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 6 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Grand Palladium Select White Sand Resort & Spa - All Inclusive has 5 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Grand Palladium Select White Sand Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 518 out of 936 reviews
Rating 8 - Good. 233 out of 936 reviews
Rating 6 - Okay. 80 out of 936 reviews
Rating 4 - Poor. 45 out of 936 reviews
Rating 2 - Terrible. 60 out of 936 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for the first time at the TRS Yucatan after upgrading from White Sands. The entire resort was absolutely beautiful. The staff were super friendly and kind and always there to help if you needed anything. The only slight negative was the steak at any of the restaurants including El Gaucho was really stringy and tough to chew even a New York strip. We did the bonfire dinner on the beach, which was an extra charge but absolutely worth it. A huge shout out to our butler Alexx he was super friendly and helpful with anything we needed.
Stayed 10 nights in Jan 2026

8/10 Good

Nizar

Stayed 4 nights in Jan 2026

8/10 Good

Mary Angeline

Great
Stayed 5 nights in Dec 2025

10/10 Excellent

Brett Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with White Sand Select and our concierge service from Cielo and David was exceptional. They went above and beyond and we could not ask for anything better. They helped us with everything we needed.
Stayed 10 nights in Jan 2026

8/10 Good

Harjen Singh, Abbotsford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Marianne

Traveled with family
The room was big and clean. The resort was massive and we got lost a lot, but we got our steps in. The drinks aren't very good, and the food was alright. There weren't many places to get beach towels or drop them off. Basically, the property is so big, it seemed like it provided cumbersome at times and there just weren't enough staff to cover everything. The pool area was a mess at the end of the day because there aren't enough places to drop towels, and there were messes guests made that staff didn't have the bandwidth to clean up. The resort itself was really beautiful and luxurious, and it was nice that the property included mangroves, so there was wildlife around. The staff were very lovely and kind.
Stayed 1 night in Jan 2026

10/10 Excellent

Delahnia

Liked: Cleanliness, amenities, property conditions & facilities
This was by far my best hotel experience in Mexico! The grounds were well kept, our room was very clean, lots of available entertainment, delicious food, great activity crew making everything so fun and energetic (David, Daniel, Daniela). A huge shout out to Saul(Helios restaurant), Concierge staff (David and Cielo) for arranging pick-ups and reservations, Alejandro (Chic Cabaret) for his outstanding service and Wilma (nightly turn down housekeeper) for the little things she did to make our stay extra special.
Our last breakfast at Helios TRS-Saul giving us done extra special attention. Getting to know staff and giving them the appreciation they deserve goes a long way.
TRS infinity pool in the morning. Those views!
Little extras from our nightly turn down house keeper!
Farewell from our amazing concierge staff!
Stayed 10 nights in Jan 2026

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great. We had a bottler who took care of our every need. It was just great. The food was amazing!
Stayed 14 nights in Dec 2025

10/10 Excellent

Kathleen

It was beautiful
Stayed 7 nights in Nov 2025

10/10 Excellent

brent Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff were friendly and helpful. Special shout out to the villa 59 concierge team of Cielo and David, thanks for all your help! And the villa cat, Kevin! Adela, our server at the members beach bar was phenomenal as well. Thank you to all the staff for making this a memorable experience for us!
Kevin, the villa cat
Stayed 10 nights in Jan 2026

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo fue perfecto, instalaciones, personal amable, amenidades e instalaciones en el mejor estado, comida deliciosa. Recomendados 100%
Stayed 6 nights in Jan 2026

10/10 Excellent

Angel Gonzalo, Miami

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food is very good, staff and everything is great, thank you!
Stayed 6 nights in Dec 2025

10/10 Excellent

Samay Himanshu

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
They upgraded us from White Sands to TRS free of cost. They experience was so great, people were amazing and so helpful. Buttler service was spot on. 24*7 room service was cherry on top. Also, room cleaning service was top notch. Never a single opportunity to complain. Make sure you book the reservation required restaurants to ensure you are bot loosing on the most amazing food.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jagmeet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, incredibly friendly, welcoming, and helpful staff, so many amenities, overall such an incredible resort and fun trip
Stayed 6 nights in Dec 2025

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was absolutely amazing. The hotel has everything you could possible need.
Stayed 2 nights in Jan 2026

10/10 Excellent

Nivedita

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless and spacious. Property is great and staff is excellent. We had lot of fun at aqua gym with Marianna and Samuel. One feedback is for the food. Although it was good the options for vegetarians are very limited. Also getting reservations for restaurants was very hard. They take reservations only 3 days in advance and most of the time everything is full. So food wise I would definitely like to see better arrangements. David from Expedia was very helpful and they did a little thing for my daughter’s birthday as well which was so sweet. Will definitely recommend this resort!
Stayed 6 nights in Dec 2025

10/10 Excellent

Paulina Lucyna

Liked: Cleanliness, amenities, property conditions & facilities
Staff is amazing, very friendly and helpful.
Stayed 8 nights in Dec 2025

8/10 Good

PAWEL

Stayed 8 nights in Dec 2025

10/10 Excellent

Christian

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our honeymoon at Grand Palladium White Sands was better than anything we could have asked for. All of the staff was incredibly kind, helpful and welcoming. David and Cielo were our personal concierges and were always there whenever we needed them. They helped us with everything from food to excursions to making sure we landed home safely. We couldn’t recommend Grand Palladium more and we are so excited to come back with our family and friends!
Stayed 7 nights in Dec 2025

6/10 Okay

Evgeniy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools are excellent, the Japanese and the Brazilian restaurants too. The Colonial pool is the right place for small children, where the water slides are and the water is heated, as opposed to the White Sand pool, which is pretty cold in December. The secret pool is a nice place, if one is looking for quietness (adults only). The staff is friendly and helpful. Our maid was obviously grossly overworked, since most of the time she was making up the room late afternoon or in the evening, some days skipping the service. And she always put one less sheet than necessary on the additional bed. The minibar is replenished irregularly, one needs to remind them to do it. The most negative thing we experienced was the "check-in" system at the buffet restaurants, e.g. the wait to be seated. The guests have to wait to be led to a table, as opposed to just go and sit at any available table, which leads to a long wait. I suspect that the reason is insufficient number of tables and insufficient personnel to prepare them. One day the main buffet at White Sand was closed for lunch and there was about 40 minutes wait at the neighbouring pool buffet. They have a free beach/pool towel system, due to what one can see piles and piles of clean unused towels on the deckchairs and at the same time they are out of towels at the dispensing booth. One can see used towels everywhere, including on top of toilet bowls, in the bush, etc.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jamol Leboy, Papillion

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time with the family
Stayed 5 nights in Dec 2025

8/10 Good

Abigail, Brampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some places had great food, others had very bland food. I advise for you to try different restaurants and stick with the one you like the best. We found the Nest to have the better breakfast option. The food at the white sand location was quite horrible.
Stayed 4 nights in Dec 2025

4/10 Poor

ARBEN

Traveled with family
Liked: Property conditions & facilities
Grand Palladium (Christmas Week Stay 2025) We are currently staying at Grand Palladium during Christmas week, a period when guests pay significantly higher rates and reasonably expect enhanced service, special programming, and better overall organization. Unfortunately, our experience has fallen short of those expectations. From the moment we arrived, it was clear that either management has not evolved in years or the resort is struggling operationally. Upon arrival, our taxi stopped, the driver unloaded our checked luggage, and—surprisingly—there was no staff available to assist us. For the first time at a resort of this level, I had to carry my own luggage. Inside the lobby, we were handed papers and directed without any real guidance. The check-in experience felt impersonal, and the staff member assisting us appeared more focused on selling than on hospitality or accommodation. Once we reached our room, additional issues surfaced. Likely due to humidity, the sheets were damp, and the decorative pillow on the sofa was wet and had an unpleasant odor. After contacting Expedia, our concierge Celio stepped in the following day. She deserves special mention as the only staff member who genuinely tried to help. A dehumidifier was sent, the sheets were changed, and the smelly pillow was removed. Without her intervention, the issue may not have been resolved properly. Weather is obviously not under the resort’s control, but lack of rainy-day activities is. On a full rainy day,
Stayed 6 nights in Dec 2025

10/10 Excellent

Ana Marie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Grand Palladium white sand was absolutely amazing. The resort is huge, beautiful, and surrounded by nature, which made it feel relaxing and special from the moment we arrived. The staff were incredibly friendly and always willing to help with anything we needed. The food was excellent for an all-inclusive resort, with a wide variety of restaurants and options. We especially enjoyed the à la carte restaurants and the buffet, which always had fresh and tasty choices. Drinks were great too, and the bartenders were fun and generous. The pools were clean and well-maintained, and the beach was beautiful, with plenty of loungers and space to relax. There were lots of activities during the day and entertainment at night, so there was never a dull moment. Our room was spacious, clean, and comfortable, and housekeeping did a great job every day. Overall, this resort offers great value, great service, and a wonderful vacation experience. We would definitely come back and recommend it to anyone looking for a fun and relaxing all-inclusive getaway.
Stayed 7 nights in Dec 2025

8/10 Good

Hailey

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2025