cheaptickets Verified Review
"Upon entering our room and inspecting it we discovered areas in the unit that hadn’t been cleaned(one of the bathroom sinks and the refrigerator had used paper towels left on top of it) and down right disgusting(the two couches in the unit look like someone had intercourse on them and left stains all over them! After taking pictures and utilizing their virtual assistant(sent several text and photos, was told someone would come to our room to rectify the problem) after going out to eat and coming back with no change went to the front office and spoke with the Assistant Guest Service Manager Christina West. She gave “the talk” about “this being unacceptable and this isn’t our standards” and “ways to compensate us for this mishap”! Someone name Tray finally came to our room it looked at what we showed him and said “Yep looks like that to me! I don’t blame you I wouldn’t wanna sit on those couches either!” He then suggested putting sheets on the sofas. She(Christina West) evidently didn’t notate our discussion and her “promise” because upon checking out she wasn’t on duty and after speaking with the clerk who went the back to talk to someone else all she told me was “we checked Ivy and there’s nothing in there about being compensated and those stains could just be bleach stains!” "
A verified traveler stayed at North Beach Resort & Villas