Compare Hotels with Suites in Hialeah

"Choose another property! We stayed at this hotel for a family wedding, and unfortunately the experience was very disappointing with mishap after mishap. At check-in, rooms were not ready on time (by hours!) and the lobby was packed with people arriving for the wedding and related to a cruise. The lobby restroom was filthy. Once we finally checked in, we had reserved rooms with double beds, but were told upon arrival that none were available and were asked to “check back the next morning.” Fortunately one of the king rooms had a pull out couch but it took multiple calls and waiting in line at the front desk to get bedding and we were told there were no extra pillows (really!?! In the whole hotel you have no extra pillows). The carpets throughout the property were also noticeably dirty and sticky, and the front desk appeared understaffed, resulting in long wait times both in person and on the phone. The most concerning issue occurred when our room was serviced and turned over prior to our official checkout day! As a result, eight bottles of champagne were missing. Despite multiple in-person visits, phone calls, and text messages, the response was nonexistent and ultimately unresolved. We were repeatedly told someone would follow up, but never received a call from management. This level of service and lack of accountability is unacceptable. We cannot recommend this property based on our experience."

"Great property "

"Great location to cruise port. Clean and well maintained hotel. Love citizenM"

"It is always a pleasure to stay at Embassy Suites!"

"I had a good time. Just remember, parking is limited and youaynhave to pay for overnight parking. Needless to.say this is very close to the airport this also comes with an inconvenience, airplane noises. The place is clean, breakfast is buffet style but you need a voucher per day. Some staff members don't speak nor understand English."

"The hotel/room were great, cozy and comfortable. Kept clean."