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Hayes hotels essential information

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Most Recent Hayes Hotel Reviews

STG Hotel London Oxford Street

4 out of 5

Posted less than an hour ago

CheapTickets Verified Review

"A centrally located hotel with easy access to the attractions in central London. The lobby was hot and very busy on a late afternoon in June. The self check-in process was smooth, but my room key card wasn't programmed correctly. Having queued for a lift and wheeled my luggage to the furthest room on the floor, it was frustrating to need to return to Reception for a working key card. The Reception staff were helpful in arranging a later, separate check-in for my companion. The twin room was comfortable, with effective but noisy air conditioning. We didn't pay extra for the buffet breakfast; there are many breakfast options nearby for a busy traveller. Be aware that there is a £10 charge for left luggage."

A verified traveler stayed at STG Hotel London Oxford Street

a&o London Docklands Riverside

1 out of 5

Posted 2 hours ago

CheapTickets Verified Review

"We booked based on the hotels.com website info and paid a price that reflected this being a hotel, however (apart from the room itself) everything else more like the hostel it has been taken over by. We felt very mislead. We received no replies to our messages via the hotels.com app pre-arrival, and the phone was not answered so parking wasn't booked. Check-in was chaotic. Lifts were not working and access to rooms was via a narrow metal spiral staircase. Breakfast was very disappointing - poor quality food and limited options, especially for hot breakfast - beans, hash browns, cheap sausages and a hard boiled egg in its shell! It was fine for a hostel but we'd paid hotel prices! Worst of all was when the fire alarm went off during the night. Not the hotel's fault, obviously, but very fortunately it was not a real fire as it was utter chaos for 1.5 hours while the alarm kept ringing. If there were any staff managing things we didn't see them - before the fire brigade arrived and said there was no fire there was no attempt to evacuate the building. There was zero communication or instruction throughout, no checking if rooms had been evacuated or roll call, no assistance for people with young children on the spiral stairs. People all over the building were wondering what on earth was going on. On the plus side the room was fine, the few staff we saw were lovely, and it's a great location."

A verified traveler stayed at a&o London Docklands Riverside