"Staff went above and beyond especially considering I’d arrived a day early ! The manager and reception staff went out of their way to resolve the situation. Restaurant excellent, would recommend."

"Perfect stay "

"The hotel is in the beautiful city of Grasmere. There was limited parking even though online advertised available parking. When I booked online, the family room showed two beds. When we arrived, there was only one. The plumbing was very noisy and the shower was very narrow and hard to use. The bed was not comfortable at all. "

"Lovely hotel with ample parking. Easy walk into town for food or a visit to The Theatre on the lake. Excellent breakfast and bar facilities. The only suggestion I would make is bottled water in the room would be a nice touch."

"First time to Grasmere and had a lovely time. The room was luxurious and welcoming, would have been happy to stay in the whole time! Random huge bottle of gin was definitely unusual. Restaurant was great, really couldn’t fault anything about the hotel or the experience."

"I’ve just returned from a night at the hotel. I stayed in a junior suite. I had to speak to the cleaner to give us some toiletries, as he’d forgotten to put them in. The room wasn’t the cleanest either. Very dirty windows amongst other things. The room was spacious. However, the bathroom was very small and dated. I had a horrid sleep. Despite the bed being a cracking size. The mattress was awful. I woke up in the morning with a really sore back. The mattress was ultra soft and overused. I pretty much slept in a ‘V’ position all night Despite the lovely view, you couldn’t see it from the sofa in the room. Even though the sofa was in front of the window. The poor design meant you looked at a thick wooden balcony post. The spa was visually nice. The hot tub was more like a luke warm tub. The pool was freezing. Breakfast was soso. I would describe the English break ingredients as cheap and the continental breakfast as limited and cheap. I wouldn’t stay again or recommend this hotel."