Compare Hotels on the Lake in Fort William

"The room was dirty, dusty, the menu in the draw had tea/coffee stains on it - although it was laminated- and the drawers were full of crumbs/ bits, the toilet was tiny and the whole room was untidy/shabby looking. The breakfast which we paid £13.50 each for was not great, there was a good choice but the bacon was very lightly cooked the beans were cold and the eggs were either done too much hard or not enough & snotty. I only saw one member of staff the whole time he seemed to do everything reminded me of the tv show fawlty towers but they had more staff."

"Our Premium Room had quite a number of stains on the carpet, something splashed on the walls that should have been cleaned, and worn furniture. Wouldn’t stay again for the price we paid."

"We booked a room (apartment ) for one night on our way through town headed to Isle of Skye- we checked in staff was very friendly and polite but let us know our place was offsite at a different building up the road. The room looked nothing like what we saw advertised as their modern fresh looking rooms we saw on line. Place was extremely dated and worn out/ windows had been left open to bring fresh air in and the musty smell out …temporarily. Sadly we did not spend the night there- took us until 9pm to find a place that could accommodate our small family- we asked for a refund in the am with proof (receipt ) we stayed elsewhere but was informed the receptionist had no authority to do so- wish better luck on the next guest. "

"I had a twin room to myself which was very lucky because the first bed I selected was so uncomfortable I had to move beds half way through the night. Luckily the second bed was okay - but it was the one nearest the door which is never my first choice. The staff were all lovely and very helpful"

"Check in was easy, loads of parking. Clean with toiletries and tea and coffee provided. Quiet and dog friendly. "

"Staff were very pleasant, the room was spotless, only stayed one night so didn't get to use all the facilities. Breakfast was okay, good choice and breakfast staff very polite and friendly"