Compare Hotels with an Indoor Pool in Costa Rica

"Amazing location & amazing staff! The food however in the main restaurant was not good. Very tasteless and you could tell they are not using quality ingredients. I really hope they upgrade their food! Would make for a much better experience! "

"My room had ants in them and the faucet knobs were broken. The staff was very kimd but the food was not very good."

"The staff went above and beyond. I required medical attention for a bee sting and they arranged everything"

"Amazing property and staff"

"My experience at this hotel was completely unacceptable and deeply concerning. From the moment we arrived, the staff displayed a dismissive and unprofessional attitude, particularly when addressing issues that were the result of their own errors. There was no effort made to accommodate or resolve problems—instead, we were consistently ignored or brushed aside. On multiple occasions, we requested assistance and were met with indifference. At one point, we called the front desk for help and the call was abruptly disconnected. It became increasingly clear that we were not being treated with the same level of respect or attention as other guests, which made the situation even more troubling. The conditions of the property were also far below standard. There was no effective bug or fly control, and the absence of air conditioning in extremely hot weather made the stay highly uncomfortable. The food quality was extremely poor, forcing us to spend significant additional money elsewhere just to have proper meals. Attempts to resolve concerns were consistently unsuccessful. Staff would speak among themselves in a way that excluded us from understanding the conversation, and no meaningful solutions were ever provided. When asking about transportation, we were directed toward services that appeared unreliable and significantly overpriced. Even more alarming were the privacy and security issues. Despite clearly displaying a “Do Not Disturb” sign, staff entered our room without permis"

"Excellent breakfast with plenty of selection. Grounds were stunning and well kept. Great amount of pools to choose from with a variety of temperatures. Room was very large with a beautiful view of the volcano. A little dated but had everything you needed. Would stay again"