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Hilton Garden Inn San Jose Airport City Mall

Property class: 3.5

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Outdoor pool, pool umbrellas, sun loungers
Property video
Daily buffet breakfast for a fee
Lobby
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
$144
$128 nightly
$144 total
Total with taxes and fees
May 15 - May 16

Explore the area

View in a map
Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Juan Santamaría Park
    ‪16 min walk‬
  • Place, Alajuela Cathedral
    ‪3 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪14 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

9.2 out of 10
Wonderful
(34 reviews)
  • City view
  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

7.2 out of 10
Good
(9 reviews)
  • Mountain view
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Mountain view

Suite, 1 Bedroom

  • City view
  • 678 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(37 reviews)
  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.8 out of 10
Exceptional
(12 reviews)
  • Mountain view
  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(21 reviews)
  • City view
  • 544 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Mountain view

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 544 sq ft
  • Sleeps 2
  • 1 King Bed

2 Double Beds

  • Sleeps 4

Queen Room with Mountain View

  • Sleeps 2

2 Double Beds Mountain View

  • Sleeps 4

One Bedroom Suite King With Sofabed

  • Sleeps 4

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

King Room With Mountain View And Roll-in Shower-Mobility Accessible

  • Sleeps 2

Queen Room

  • Sleeps 2

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4.6 out of 5, Wonderful, 2,464 reviews
$147 nightly
The price is $166
May 1 - May 2
Total with taxes and fees
Hampton by Hilton San Jose Airport

About the neighborhood

Alajuela

With a stay at Hilton Garden Inn San Jose Airport City Mall in Alajuela, you'll be connected to a shopping center, just steps from City Mall and a 4-minute drive from Central Park. .This hotel is 9.9 mi (15.9 km) from Multiplaza Mall Escazu and 10.1 mi (16.3 km) from Sabana Park.

What's nearby

  • City Mall - 1 min walk - 0.1 miles
  • Plaza Real Alajuela - 14 min walk - 0.8 miles
  • Juan Santamaría Park - 16 min walk - 0.9 miles
  • Central Park - 19 min walk - 1.0 mile
  • Alajuela Cathedral - 3 min drive - 1.1 miles

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪Spoon - ‬2 min walk
  • ‪Chili’s Grill & Bar - ‬1 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Subway City Mall - ‬2 min walk
  • ‪Rosti - ‬8 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 149 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.
You can enjoy a meal at the restaurant serving the guests of Hilton Garden Inn San Jose Airport City Mall, or stop in at the grocery/convenience store. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Alajuela? This hotel has 2054 square feet (191 square meters) of space consisting of a conference center and 6 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1204 out of 1740 reviews
Rating 8 - Good. 279 out of 1740 reviews
Rating 6 - Okay. 128 out of 1740 reviews
Rating 4 - Poor. 71 out of 1740 reviews
Rating 2 - Terrible. 58 out of 1740 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Glenda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was very clean with great coffee and Comfy beds. Restaurant Staff were very accommodating. Dinner was very good.
Stayed 1 night in Jan 2026

10/10 Excellent

Florencia

Stayed 1 night in Jan 2026

10/10 Excellent

Danae

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love it here! The staff goes above and beyond and the hotel itself is beautiful and clean and right next to the mall!!
Stayed 1 night in Jan 2026

8/10 Good

Abigail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had stain on our linen. House keeping came right away. And changed the entire bedding for both beds for us. Place was kept very clean. Service very professional. They gave us complimentary breakfast. Other wise. Great location right next door to a mall. Walmart across the street.
Stayed 1 night in Jan 2026

10/10 Excellent

Jaimee

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes! Room was great! Fantastic location. Would definitely stay again
Stayed 1 night in Jan 2026

4/10 Poor

Sylvia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Got the wrong room twice. Was an ok hotel but nut up to the Hilton rep.
Stayed 1 night in Jan 2026

10/10 Excellent

Guillermo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great all around and the fact that the airport is around the corner is a plus. Besides lots of dinning options
Stayed 1 night in Jan 2026

10/10 Excellent

Philippe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic hotel with casino and restaurant next door
Stayed 1 night in Jan 2026

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
It’s a nice clean convenience hotel
Stayed 2 nights in Jan 2026

10/10 Excellent

Kiah

Stayed 1 night in Jan 2026

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't use the pool. The staff was friendly. Breakfast was just okay
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great service, clean, convenient, very easy to access the airport.
Stayed 1 night in Dec 2025

10/10 Excellent

Noah

Stayed 1 night in Jan 2026

10/10 Excellent

T Ray

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great service.
Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Staff were excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

Marcy

Liked: Cleanliness, amenities, property conditions & facilities
Easy and efficient check in and check out. Staff at restaurant very friendly and delicious hamburger!
Stayed 1 night in Jan 2026

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly service at check in, in restaurant, and check out with shuttle service. Meal was amazing and very cost effective. Servers worked so well together. Luis was prompt, professional and offered excellent service. Room was clean and beds comfortable. Would not hesitate to go back.
Stayed 1 night in Jan 2026

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and the staff were incredibly kind and professional, they alone made my stay wonderful! The only complaint is the noise of construction but I fortunately travel with ear plugs. I’d definitely recommend this hotel.
Stayed 1 night in Jan 2026

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Don

Stayed 1 night in Jan 2026

10/10 Excellent

David

Stayed 1 night in Dec 2025

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Staff & service, amenities
There was no soap or shampoo in shower - luckily I had travel size. When I told the front desk, they just said "I will let them know". There is no free breakfast, no zero beer at bar and no place to get any good snack type foods.
Stayed 1 night in Dec 2025

10/10 Excellent

Neolani

Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay! We only stayed one night but will for sure use this location again in the future
Stayed 1 night in Jan 2026

8/10 Good

James

Stayed 2 nights in Dec 2025

10/10 Excellent

Lonnie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was very accommodating to put all three of our rooms on the same floor
Stayed 1 night in Jan 2026