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Hilton Garden Inn San Jose Airport City Mall

Property class: 3.5

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Photo gallery for Hilton Garden Inn San Jose Airport City Mall

A pool area with lounge chairs and umbrellas, a bar, and a 'City Mall' sign.
Property video
A buffet setup with multiple food stations, including a variety of dishes and beverages.
A modern bar area with a central island, bar stools, and a variety of bottles and glasses.
A hotel room with a large window, a bed, a desk, and a chair.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
The current price is $134
$118 nightly
$134 total
Total with taxes and fees
Nov 1 - Nov 2

Explore the area

View in a map
Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Juan SantamarĂ­a Park
    ‪17 min walk‬
  • Place, Plaza Real Alajuela
    ‪19 min walk‬
  • Airport, San JosĂ© (SJO-Juan SantamarĂ­a Intl.)
    ‪16 min walk‬

Room options

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Room, 2 Double Beds

9.4 out of 10
Exceptional
(44 reviews)
  • City view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

A hotel room with two beds, a desk, and a chair. There are large windows offering a view of mountains and greenery.

Room, 2 Double Beds, Mountain View

7.6 out of 10
Good
(11 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 Bedroom

A bedroom with a large bed, a round table, and a view of a green landscape through large windows.

Classic Room, 1 Bedroom

7.0 out of 10
Good
(8 reviews)
  • City view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, and a large window with curtains.

Basic Room, 1 Queen Bed

9.2 out of 10
Wonderful
(48 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Queen Bed, Mountain View

A hotel room with a large bed, a desk, a chair, and a view of the mountains.

Basic Room, 1 Queen Bed, Mountain View

8.8 out of 10
Excellent
(23 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Roll-In Shower)

A hotel room with a bed, a desk, a chair, a small ottoman, and a large window with curtains.

Room, 1 King Bed (Roll-In Shower)

9.0 out of 10
Wonderful
(36 reviews)
  • City view
  • 544 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Roll-In Shower)

A hotel room with a large window, a bed, a desk, and a chair.

Room, 1 King Bed (Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 544 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Total with taxes and fees
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About the neighborhood

Alajuela

With a stay at Hilton Garden Inn San Jose Airport City Mall in Alajuela (Los Molinos), you'll be within a 15-minute drive of Parque Viva and Casino Fiesta. .This hotel is 10.1 mi (16.3 km) from Sabana Park and 10.1 mi (16.3 km) from National Stadium of Costa Rica.

What's nearby

  • City Mall - 1 min walk - 0.1 miles
  • Juan SantamarĂ­a Park - 17 min walk - 0.9 miles
  • Plaza Real Alajuela - 19 min walk - 1.0 mile
  • Juan Santamaria Historical Museum - 4 min drive - 1.3 miles
  • Central Park - 4 min drive - 1.3 miles

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪El Novillo Alegre - ‬12 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Burger King - ‬12 min walk
  • ‪Spoon - ‬2 min walk
  • ‪Juan Valdez CafĂ© - ‬2 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 149 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.
You can enjoy a meal at the restaurant serving the guests of Hilton Garden Inn San Jose Airport City Mall, or stop in at the grocery/convenience store. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Alajuela? This hotel has 2054 square feet (191 square meters) of space consisting of a conference center and 6 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (2,054 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 on-site accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1487 out of 2153 reviews
Rating 8 - Good. 358 out of 2153 reviews
Rating 6 - Okay. 148 out of 2153 reviews
Rating 4 - Poor. 89 out of 2153 reviews
Rating 2 - Terrible. 71 out of 2153 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay while passing through.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the airport.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing and the hotel bed was comfortable clean. Enjoyed the hotels toiletries as well.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay with friendly staff and great food in the restaurant.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always a pleasure to stay at this hotel. The property, the place, the people everything excellent.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel - first class all the way.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy stay. Easy location. Fantastic staff and crew!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, many different options, rooms clean and cool
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location and free airport shuttle were a plus.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night, and they made it easy to get to the airport the next morning. Everything was clean, and the staff was excellent.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to airport, free shuttle.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional staff. Rooms are always impeccably clean and there are many dining options next door in the City Mall.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and competent staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and good bed Nice hotel close to airport with shuttle service
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for business and family plans. Love the distance between the Airport and the Mall.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet was very good and city mall proximity was good
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and convenient for everything.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and the airport shuttle was super convenient!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near AirPort, it has a shuttle to the AirPort every 30 mins
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Amenities
Ok place. The casino next door is a better place to get food or drink than the actual hotel.
Stayed 1 night in Jul 2026