I am extremely grateful for the young lady that checked me in on 1/17/2026 an hour before checkin time. I had an arrived upset due to a family emergency. She was so patient, kind, and beyond understanding. Compassion and professionalism is definitely her strength. I have stayed in many hotels throughout my life, and have met great people, but this young lady set the bar high. I forgot her name, and I regret so, and writing it down. But if you are reading this, or your supervisor, please know your smile and words made a whole difference that day. A positive difference!