Compare Spa Resorts & Hotels in Corrales

"Mgmt "

"I stayed at this hotel while attending a volleyball tournament with my niece because it was conveniently located about five minutes from both tournament venues. When I arrived around 1 PM, I asked about the possibility of early check-in. I was told early check-in was not available, but the front desk kindly gave me my room key so I could go directly to the room later that evening after the tournament, which I appreciated. Before leaving for the tournament, we briefly went upstairs and noticed the room appeared to need maintenance. Housekeeping was working a few rooms down, so we assumed the room would be taken care of before our return. After a long day of traveling and volleyball, we returned to the hotel around 7 PM excited to finally relax, only to discover that the room had still not been cleaned. When I spoke with the front desk, I was told there was nothing they could do other than wait for housekeeping to clean it or receive a refund, as the hotel was fully booked for the weekend. Unfortunately, waiting was our only option. I’m not sure how a room could be completely overlooked like that. The situation became even more confusing when I checked out Sunday morning and was told by the front desk that the room was not supposed to be rented out because it was “evidence.” Hearing that after everything that happened was honestly shocking. Overall, the experience was disappointing and poorly managed. The location was convenient,"

"NA - Wifi password was not provided. Hotel elevators broken for multiple days (We were originally on the 4th floor, moved to second fl.) Electronics down / no keys available for two hours on arrival. One security officer avail to provide manual access to rooms, pool area etc for all guests. Lobby area exquisitely furnished and a real treat. "

"Love this place "

"We love this hotel! Top class all the way. A special shout out to Bobbie when we checked in. She got us a great view. We do not spend time in the casino, but love spending time in the hotel. We stay every time we pass through ABQ."

"Clean and friendly staff"