My experience at this hotel was completely unacceptable from the moment I arrived.
The room door didn’t even close properly, which immediately raised safety concerns. Once inside, things got even worse: the mattresses were torn (literally ripped), there was visible hair on the beds, and it was clear the room had not been cleaned at all.
The air conditioning was not working, which is unacceptable in Cancun, and to make matters worse, the bathroom was in terrible condition. The toilet was dirty, stained, and splattered — clearly not cleaned or sanitized.
I chose not to stay even for an hour due to hygiene and safety concerns. However, the hotel refused to provide any solution — no refund, no compensation — despite the issue being entirely their fault.
It is very concerning that a hotel operates under these conditions. I absolutely do not recommend staying here.