See all properties

Krystal Urban Cancun & Beach Club

Property class: 3.5

Choose dates to view prices

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
Front of property - evening/night
View from room
Restaurant
Altitude Room (Free Beach Club Access) | City view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Air conditioning
  • Gym
  • Parking available
$88
$69 nightly
$88 total
Total with taxes and fees
May 17 - May 18

Explore the area

View in a map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Amerimed Hospital
    ‪8 min walk‬
  • Place, Dubai Palace Casino
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(55 reviews)
  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Krazy King Non Refundable (Free Beach Club Access)

8.2 out of 10
Very good
(22 reviews)
  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

On the beach, sun loungers, beach umbrellas, beach massages
The Westin Resort & Spa, Cancun
Zona Hotelera
  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 2,959 reviews
$104 nightly
The price is $131
May 12 - May 13
Total with taxes and fees
The Westin Resort & Spa, Cancun

About the neighborhood

Cancun

A stay at Krystal Urban Cancun & Beach Club places you in the heart of Cancun, a short 5-minute walk from Plaza Las Americas and within 3 minutes by car from Puerto Cancun Marina Town Center. .This hotel is 8.1 mi (13 km) from La Isla Shopping Mall and 11.2 mi (18 km) from North Beach.

What's nearby

  • Plaza Las Americas - 3 min walk - 0.2 miles
  • Amerimed Hospital - 8 min walk - 0.5 miles
  • Royal Yak Casino and Sports Book - 13 min walk - 0.7 miles
  • Dubai Palace Casino - 14 min walk - 0.8 miles
  • Las Palapas Park - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Arandanos - ‬4 min walk
  • ‪Nantai - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪Sushi San - ‬3 min walk
  • ‪The Italian Coffee Company - ‬3 min walk

About this property

Krystal Urban Cancun & Beach Club

Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with espresso makers and safes. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 246 air-conditioned rooms featuring espresso makers and flat-screen televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy a meal at Restaurante Aquamarina, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 9 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-006588/2025

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 721 out of 1431 reviews
Rating 8 - Good. 312 out of 1431 reviews
Rating 6 - Okay. 179 out of 1431 reviews
Rating 4 - Poor. 100 out of 1431 reviews
Rating 2 - Terrible. 119 out of 1431 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the views was amazing! Affordable also. Definitely recommend
Stayed 4 nights in Jan 2026

10/10 Excellent

valery

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great staff and good food.
Stayed 3 nights in Jan 2026

10/10 Excellent

David

Stayed 1 night in Jan 2026

2/10 Terrible

Ali

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this because i missed. my flight and it was midnight. When i was booking expedia didnt show me that check in was at 3 pm. I needed the space for the night to sleep. So i ended up paying at the property much more. There was no manager and the front desk girl was not being kind or accommodating. This was a terrible experience. The room i booked through expedia went to waste as i never even used it and we left by the time it was check in time. I asked for a refund and even th expedia agent i was speaking to said the hotel would not answer his call. I m a loyal expedia client. please help me recover my money. Thanks
Stayed 1 night in Jan 2026

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff at front desk was super helpful. Spoke English very well. Wish I knew her name. And the room was nice with balcony. We had the PH so view was amazing.
Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2026

2/10 Terrible

Derong

Stayed 3 nights in Jan 2026

8/10 Good

Clyde

Stayed 5 nights in Jan 2026

10/10 Excellent

hyeji

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staffs are so friendly
Stayed 3 nights in Jan 2026

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good! great location, nice terrace on room, nice view, clean, breakfast could be better but that's fine, well sorted and clean, dinners are great
Stayed 3 nights in Jan 2026

10/10 Excellent

Jesus

Stayed 7 nights in Dec 2025

8/10 Good

Ahmad Naveed

Stayed 2 nights in Jan 2026

4/10 Poor

Colin, Vernon

Stayed 4 nights in Jan 2026

4/10 Poor

Farah, North Vancouver

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Krystal hotel is in a great location and has great views but the rooms are run down and dark and dingy bathrooms with no hot water. My room was on the 12 floor and was not cleaned properly. I had access to the beach club which is nothing special as the drinks will cost you a lot and there are not enough seats near the pool, as well the service is non existent. This hotel is not worth your 50 to 100 bucks.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ale

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was attentive, had a little problem with the room which was taken care of asap. Room was clean and nice.
Stayed 3 nights in Jan 2026

4/10 Poor

Ana

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unfriendly staff, noisy room, stained towels and blankets, WC light not working.
Stayed 7 nights in Jan 2026

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view.
Stayed 1 night in Jan 2026

6/10 Okay

Partha

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Staff were very friendly. Room was good size but floors were dirty. Did not have a fridge which was inconvenient.
Stayed 1 night in Jan 2026

8/10 Good

Thiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to beach club is a great perk. Breakfast buffet was complete. Location is convenient for visiting downtown.
Stayed 6 nights in Dec 2025

2/10 Terrible

Yuhong

Traveled with group
Disliked: Amenities, property conditions & facilities
When I made the reservation online, I booked a room that was advertised as “Free Access to the beach.” However, when I checked in, I was informed that free beach access is only available for stays of two nights or more. If this condition applies, why was it not clearly stated in the booking description? I paid a higher price specifically to book this room with free beach access, so this situation is confusing and disappointing.
Stayed 1 night in Jan 2026

10/10 Excellent

Beatriz

Stayed 4 nights in Dec 2025

6/10 Okay

Lilliana

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Unfortunately, the room was not clean, which made our stay uncomfortable.
Stayed 4 nights in Dec 2025

8/10 Good

Lourdes

Stayed 6 nights in Dec 2025

4/10 Poor

Jorge

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The balcony view was amazing. Breakfast was horrible because we didnt eat. Reason being waiter in charged refused to warm up our kids pizza which we bought there the night before. He said they didnt have a way to warm it up. Camila only person who tried to help us. Need more workers like Camila!!!
Stayed 2 nights in Dec 2025

2/10 Terrible

Refat

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was relatively clean; however, I found long hair on the bed linen upon arrival. After requesting room cleaning the following day, I was told the room had been cleaned, yet the same hair remained on the linen. Additionally, no hand towels were provided after the cleaning, even after I requested them. The hotel advertised a free shuttle service to the beach, but this service was never available. During our four-night stay, we were not able to use the shuttle even once. Staff behavior was also very disappointing. I paid USD $24 per day for breakfast. On the second day, I had an early morning reservation to visit Teotihuacan and requested either a boxed breakfast or for the restaurant to open 15 minutes early so I could eat before leaving. The staff were rude and unhelpful, and my request was refused. I then asked for a refund for that day’s breakfast, which was also denied. Overall, this was a very unpleasant experience, and the service did not meet basic expectations.
Stayed 3 nights in Dec 2025