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Krystal Urban Cancun & Beach Club

3.5 star property

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Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
Restaurant
Altitude Room (Free Beach Club Access) | City view
Front of property - evening/night
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Air conditioning
  • Gym
  • Parking available
The current price is $87
$68 nightly
$87 total
Total with taxes and fees
Jun 27 - Jun 28

Explore the area

View in a map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Cancun Bullfight ring
    ‪2 min walk‬
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Dubai Palace Casino
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(56 reviews)
  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Krazy King Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(23 reviews)
  • City view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

A stay at Krystal Urban Cancun & Beach Club places you in the heart of Cancun, a short 5-minute walk from Plaza Las Americas and within 2 minutes by car from Las Palapas Park. .This hotel is 2.9 mi (4.7 km) from Playa Tortugas and 6.7 mi (10.8 km) from Gaviota Azul Beach.

What's nearby

  • Cancun Bullfight ring - 2 min walk - 0.1 miles
  • Plaza Las Americas - 3 min walk - 0.2 miles
  • Royal Yak Casino and Sports Book - 13 min walk - 0.7 miles
  • Dubai Palace Casino - 14 min walk - 0.8 miles
  • Las Palapas Park - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Nantai - ‬3 min walk
  • ‪Arandanos - ‬4 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪The Italian Coffee Company - ‬3 min walk
  • ‪La Playita Seafood & Mojitos Bar - ‬3 min walk

About this property

Krystal Urban Cancun & Beach Club

Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with espresso makers and safes. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 246 air-conditioned rooms featuring espresso makers and flat-screen televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy a meal at Restaurante Aquamarina, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 9 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 748 out of 1453 reviews
Rating 8 - Good. 308 out of 1453 reviews
Rating 6 - Okay. 177 out of 1453 reviews
Rating 4 - Poor. 101 out of 1453 reviews
Rating 2 - Terrible. 119 out of 1453 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

VICTOR GERARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE HOTEL
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jahsimar

Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

valery

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great staff and good food.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice, staff was corteous, and the location is good.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Moid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay here!! The staff was attentive and friendly. They were very polite and helpful. The beach club was very nice and we had a lot of fun there! The room was clean and the view was beautiful. I would definitely come and stay here again!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Arlet

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Feb 2026
Verified

8/10 Good

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really clean! Staff was really friendly and very knowledgeable on things to do in the city. It’s located right next door to the mall and a lot of little restaurants
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

MAYRA

Liked: Cleanliness, staff & service, property conditions & facilities
The room service was excellent, the staff (ladys) went above and beyond trying to fulfill our needs daily. Breakfast was fresh, good choices and they had a cook who would delite you with any order. Also, the restaurant service was outstanding, we tried it in different occasions and the chef was very pleased and pleasant at all times
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Nettie Aganetha

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, excellent staff. But could use more hot water, 2 mornings of our stay had cold shower!
Stayed 11 nights in Jan 2026
Verified

10/10 Excellent

sina

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good hotel, room and breakfast, ocean and pools and restaurants and food
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!! We only had trouble with the key to go up the elevator. But we will definitely stay again.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the views was amazing! Affordable also. Definitely recommend
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Amal

Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. This property needs to be renovated and cleaned. The staff was very nice.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Thiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to beach club is a great perk. Breakfast buffet was complete. Location is convenient for visiting downtown.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice hotel and great staff. But, honestly, their bedding really needs to be updated and I told them this: the mattress was hard as a rock and seemed old. But the rain head shower in the bathroom was amazing and all else was good. In spite of the above I would probably stay again.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

SILVIA

Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to stay in Cancun! We didn’t get the chance to go to the beach club because this service was not available the day of check out. What a shame! Thai said, we recommended this hotel
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Naweed

Liked: Cleanliness, property conditions & facilities
great very clean
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Umer

Liked: Cleanliness
Very nice staff ! Rooms were clean.. staff helped out whenever I needed anything. Great location , near restaurants and mall.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

hyeji

Liked: Cleanliness, amenities, property conditions & facilities
Staffs are so friendly
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Susana

Liked: Cleanliness, amenities, property conditions & facilities
All the above. We enjoyed our stay for seven nights and would gladly do it again. Maybe next time we will book the one along the strip.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great balcony view!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Staff at front desk was super helpful. Spoke English very well. Wish I knew her name. And the room was nice with balcony. We had the PH so view was amazing.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ale

Liked: Cleanliness, amenities, property conditions & facilities
Staff was attentive, had a little problem with the room which was taken care of asap. Room was clean and nice.
Stayed 3 nights in Jan 2026