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Get an overview of this hotelCasual Cancún resort near shops, nightlife

Popular property highlights

Free parking
Free WiFi
Restaurant
Swimming pool
Business center

Located in Cancun (Hotel Zone), Krystal Cancun is within a 15-minute drive of La Isla Shopping Mall and El Rey Ruins.

This beach resort is 7.1 mi (11.4 km) from Plaza Las Americas and 7.1 mi (11.5 km) from Delfines Beach.

Make yourself at home in one of the 502 air-conditioned rooms featuring fireplaces and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and minibars, and housekeeping is provided daily.

Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include concierge services, babysitting/childcare (surcharge), and gift shops/newsstands.

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at El Mortero, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.

Languages Spoken

  • English

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

  • Fitness facilities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Hotel Amenities

The Krystal Cancun resort rises above the Caribbean Sea, within 1 block of nearby restaurants, shopping malls, nightlife, and the Cancún Convention Center. Guests have direct access to a public white-sand beach with umbrellas for shade.

This smoke-free resort provides a fitness center and a full-service spa that includes a sauna, steam room, and rooms for massage (surcharge). It also offers body treatments, facials, and a small fitness room. Outdoor secure parking and valet parking are free. 5 meeting and conference rooms are on site.

Guests booked in the All-Inclusive plan can enjoy set-menu dinners at select Cancún restaurants (transportation not included), and waived cover charge at Bulldog Café disco (drinks not included; other restrictions may apply).

  • Elevator/lift 
  • Number of bars/lounges - 4 
  • Fitness facilities 
  • Full-service spa 
  • 24-hour front desk 
  • Poolside bar 
  • Swim-up bar 
  • Beach umbrellas 
  • Spa treatment room(s) 
  • Turkish bath/Hammam 
  • Business center 
  • Tours/ticket assistance 
  • Meeting rooms 5 
  • Coffee shop or café 
  • Free self parking 
  • Steam room 
  • Dry cleaning/laundry service 
  • Sauna 
  • Free valet parking 
  • Outdoor pool 
  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Smoke-free property 
  • Children's pool 
  • Luggage storage 
  • Hair salon 
  • Number of restaurants - 2 
  • Breakfast available (surcharge) 
  • Concierge services 
  • Gift shops or newsstand 
  • Shopping on site 
  • Laundry facilities 
  • Spa tub 
  • Beach towels 
  • Television in common areas 
  • Total number of rooms - 502 
  • Number of floors - 8 
  • Wedding services 
  • Number of buildings/towers - 4 
  • Garden 
  • Multilingual staff 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Children's club (free)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  

Internet

Available in all rooms: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking, Free valet parking

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Fireplace 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • Shower only 
  • Rainfall showerhead 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • In-room safe (laptop compatible) 
  • Cable TV service 
  • Free WiFi 
  • Number of bathrooms -  
  • In-room massage available 
  • Room service (24 hours) 
  • Plasma TV 

Where to Eat

Guests booking All Inclusive rate plans will not be charged for the majority of meals and beverages at the following restaurants. Guests booking any other rate categories will be charged for meals and beverages at the following restaurants:

Aquamarina - Breakfast and dinner are served in this lively air-conditioned restaurant with pool/ocean view. The breakfast buffet from 7 AM to 11 AM consists of a wide variety of international as well as traditional Mexican dishes. At night an à la carte menu is offered.

Sample dinner menu for Aquamarina

Appetizers:

  • Seafood cocktail
  • Quesadillas with mushrooms
  • Arrachera-style steak with melted cheese

    Main courses:

  • Fillet mignon or rib-eye steak
  • Pasta
  • Fajitas
  • Omelets
  • Veracruz-style fish
  • Beef tacos
  • Chicken enchiladas
  • Tex-Mex-style steak

    Desserts:

  • Assorted pastries, ice creams

    El Mortero - Hacienda-style meals including traditional Mexican dishes and a popular fish grill. Mariachi band. Dress code: Long pants, sleeved shirts, closed-toe shoes for men.

    Las Velas Restaurant - Menu includes snacks as well as buffet and à la carte lunch. Specializing in surf and turf. Located next to the pool. Open late morning to early evening.

    La Fisheria - Menu includes fresh seafood.

    Beach Club - Beach bar open mid-morning to early evening for beer, tropical drinks.

    Lobby Bar - Bar/lounge with big-screen TV. Open late morning to late night.

    Cascada Bar - Relax on your own swing seat with refreshing drinks served by the infinity whirlpool, open from mid-morning to early evening.

  • Nearby Things to Do

    A 137-meter (150-yard) sundeck overlooking the Caribbean Sea features a 68.5-meter-long (75-yard) freeform pool with a waterfall at one end, a swim-up bar at the other end, and an infinity edge in the middle. Adjacent to the waterfall end is a jetted tub and a 3.5-meter-diameter (12-foot) children's pool near a grass playground. Guests are provided towels next to the kids club.

    During the winter, the shallow beach in front of the hotel disappears, but it builds up again in spring and summer. In place of the beach, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade.

    An independent operator, AquaWorld, maintains a desk at the hotel for booking fishing trips and scuba diving/snorkeling excursions and for scuba-diving instruction. AquaWorld's main center is a marina 6.5 km (4 mi) away on Nichupté Lagoon, where many watersports are available, including kayaks, personal watercraft, sailboats, and parasailing and windsurfing gear. Other independent operators on the beach nearby sometimes rent personal watercraft and arrange parasailing flights.

    The prestigious Cancún Golf Club at Pok-Ta-Pok, designed by Robert Trent Jones Jr., is just 2 km (1.25 mi) away.

    The recreational activities listed below are available either on site or near the resort; fees may apply.

    • Snorkeling on site 
    • Playground on site 
    • Golfing nearby 
    • Surfing/boogie boarding on site 
    • Parasailing nearby 
    • Fitness classes on site 
    • Scuba diving on site 
    • Volleyball on site 
    • Personal motorized watercraft on site 
    • Sailing nearby 
    • Windsurfing nearby 

    Spa Services

    The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.

    • Number of treatment rooms 2 
    • Manicures and pedicures 
    • Body scrubs 
    • Facial treatments 
    • Aromatherapy treatments 
    • Massages 

    Accessibility

    If you have requests for specific accessibility needs, please note them at check-out when you book your room.

    • In-room accessibility