Get an overview of this hotelCasual Cancún resort near shops, nightlife
Located in Cancun (Hotel Zone), Krystal Cancun is minutes from Cancun Convention Center and Forum Beach.
This beach resort is within close proximity of Gaviota Azul Beach and Delphinus Dreams.
Make yourself at home in one of the 502 air-conditioned rooms featuring fireplaces and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and minibars, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a spa tub. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy a meal at one of the resort's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 4 bars/lounges.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
Information missing or incorrect? Tell us!Opens in a new windowHotel Amenities
All-Inclusive Details
All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
- Buffet and à la carte meals, snacks, and beverages included
- 24-hour room service (limited menu)
- In-room minibar (some restrictions)
- Dining and beverage availability limited at one or more venues
Activities and facilities/equipment
All non-motorized water sports are included.
Land activities
- Fitness facilities
Not included
- Motorized water sports
- Scuba-diving certification
- Scuba-diving excursions
- Scuba-diving lessons
- Snorkeling excursions
- Premium food items
- Premium and/or non-domestic beverages
- Bottled wine
- Minibar
- Room service
- Airport transfers
- Childcare
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
Hotel Amenities
The Krystal Cancun resort rises above the Caribbean Sea, within 1 block of nearby restaurants, shopping malls, nightlife, and the Cancún Convention Center. Guests have direct access to a public white-sand beach with umbrellas for shade.
This smoke-free resort provides a fitness center and a full-service spa that includes a sauna, steam room, and rooms for massage (surcharge). It also offers body treatments, facials, and a small fitness room. Outdoor secure parking and valet parking are free. 5 meeting and conference rooms are on site.
Guests booked in the All-Inclusive plan can enjoy set-menu dinners at select Cancún restaurants (transportation not included), and waived cover charge at Bulldog Café disco (drinks not included; other restrictions may apply).
- Outdoor pool
- Poolside bar
- Swim-up bar
- Children's pool
- Spa tub
- Steam room
- Sauna
- Spa treatment room(s)
- Free newspapers in lobby
- Health club
- Babysitting or childcare (surcharge)
- Children's club (free)
- 24-hour front desk
- Multilingual staff
- Gift shops or newsstand
- Shopping on site
- Hair salon
- Dry cleaning/laundry service
- Babysitting or childcare
- Television in common areas
- Number of floors - 8
- Elevator/lift
- Number of bars/lounges - 4
- Wedding services
- Coffee shop or café
- Concierge services
- Fitness facilities
- Full-service spa
- Turkish bath/Hammam
- Tours/ticket assistance
- Children's club
- Business center
- Laundry facilities
- Garden
- Total number of rooms - 502
- Luggage storage
- Meeting rooms 5
- Free valet parking
- Free self parking
- Number of restaurants - 2
- Number of meeting rooms - 5
- Beach umbrellas
- Beach towels
- Smoke-free property
- Breakfast available (surcharge)
- Free WiFi
- Number of buildings/towers - 4
Family Friendly Amenities
- Family Hotel
- Outdoor pool
- Children's pool
- Free Wi-Fi
- Children's club (free)
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Playground on site
- Cribs/infant beds (complimentary)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Free self parking, Free valet parking
Room Amenities
- Premium TV channels
- Pay movies
- Fireplace
- In-room climate control (air conditioning)
- Blackout drapes/curtains
- Air conditioning
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Private bathroom
- Free toiletries
- Shower only
- Rainfall showerhead
- In-room childcare (surcharge)
- Iron/ironing board
- Cable TV service
- Free WiFi
- In-room safe (laptop compatible)
- In-room massage available
- Room service (24 hours)
- Plasma TV
- Free cribs/infant beds
- Rollaway/extra beds (free)
Where to Eat
Guests booking All Inclusive rate plans will not be charged for the majority of meals and beverages at the following restaurants. Guests booking any other rate categories will be charged for meals and beverages at the following restaurants:
Aquamarina - Breakfast and dinner are served in this lively air-conditioned restaurant with pool/ocean view. The breakfast buffet from 7 AM to 11 AM consists of a wide variety of international as well as traditional Mexican dishes. At night an à la carte menu is offered.
Sample dinner menu for Aquamarina
Appetizers:
Main courses:
Desserts:
El Mortero - Hacienda-style meals including traditional Mexican dishes and a popular fish grill. Mariachi band. Dress code: Long pants, sleeved shirts, closed-toe shoes for men.
Las Velas Restaurant - Menu includes snacks as well as buffet and à la carte lunch. Specializing in surf and turf. Located next to the pool. Open late morning to early evening.
La Fisheria - Menu includes fresh seafood.
Beach Club - Beach bar open mid-morning to early evening for beer, tropical drinks.
Lobby Bar - Bar/lounge with big-screen TV. Open late morning to late night.
Cascada Bar - Relax on your own swing seat with refreshing drinks served by the infinity whirlpool, open from mid-morning to early evening.
Nearby Things to Do
A 137-meter (150-yard) sundeck overlooking the Caribbean Sea features a 68.5-meter-long (75-yard) freeform pool with a waterfall at one end, a swim-up bar at the other end, and an infinity edge in the middle. Adjacent to the waterfall end is a jetted tub and a 3.5-meter-diameter (12-foot) children's pool near a grass playground. Guests are provided towels next to the kids club.
During the winter, the shallow beach in front of the hotel disappears, but it builds up again in spring and summer. In place of the beach, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade.
An independent operator, AquaWorld, maintains a desk at the hotel for booking fishing trips and scuba diving/snorkeling excursions and for scuba-diving instruction. AquaWorld's main center is a marina 6.5 km (4 mi) away on Nichupté Lagoon, where many watersports are available, including kayaks, personal watercraft, sailboats, and parasailing and windsurfing gear. Other independent operators on the beach nearby sometimes rent personal watercraft and arrange parasailing flights.
The prestigious Cancún Golf Club at Pok-Ta-Pok, designed by Robert Trent Jones Jr., is just 2 km (1.25 mi) away.
The recreational activities listed below are available either on site or near the resort; fees may apply.
- Golfing nearby
- Sailing nearby
- Personal motorized watercraft on site
- Windsurfing nearby
- Parasailing nearby
- Fitness classes on site
- Playground on site
- Scuba diving on site
- Snorkeling on site
- Surfing/boogie boarding on site
- Volleyball on site
Spa Services
The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.
- Massages
- Number of treatment rooms 2
- Manicures and pedicures
- Body scrubs
- Aromatherapy treatments
- Facial treatments
Accessibility
To make special requests for accessibility needs, please note them at check-out when you book your room.
- In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is 21
Check-out
Check-out time is noon
Payment types
Pets
- No pets or service animals allowed
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No pets or service animals allowed
Fees
Optional extras
- Fee for buffet breakfast: MXN 230 per person (approximately)
Hotel Name
- Cancun Krystal
- Krystal Cancun
- Krystal Hotel
- Krystal Hotel Cancun
- Krystal Cancun Hotel Cancun
- Nh Krystal Cancun Hotel
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- Nh Hotels Cancun
We should mention
Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.