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Grand Park Royal Cancun - All Inclusive

Property class: 4

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Photo gallery for Grand Park Royal Cancun - All Inclusive

Royal Master Suite Hot Tub adults only +18 | View from room
Property video
Grand Royal Suite Hot Tub adults only +18 | Free minibar, in-room safe, desk, laptop workspace
2 outdoor pools, pool umbrellas, sun loungers
Master Suite Ocean Front | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
$337
$274 nightly
$337 total
Total with taxes and fees
May 30 - May 31

Explore the area

View in a map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, Forum Beach
    ‪18 min walk‬
  • Place, La Isla Shopping Mall
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Villa Deluxe

Free minibar, in-room safe, desk, laptop workspace

Villa Deluxe

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Junior Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Junior Suite Plunge Pool

  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Free minibar, in-room safe, desk, laptop workspace

Villa Master Suite Plunge Pool

10.0 out of 10
Exceptional
(2 reviews)
  • 926 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim up King

Deluxe Swim up King | Garden view

Deluxe Swim up King

8.6 out of 10
Excellent
(37 reviews)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

A hotel room with a bed, a TV on the wall, a dresser, and a view of the ocean.

Master Suite

  • Ocean view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Premier Ocean Front Doble

Premier Ocean Front Doble | Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front Doble

8.4 out of 10
Very good
(92 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Master Suite Ocean Front

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Suite Doble Hot Tub adults only +18

Royal Suite Doble Hot Tub adults only +18 | Free minibar, in-room safe, desk, laptop workspace

Royal Suite Doble Hot Tub adults only +18

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front Double

Premier Superior Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front Double

  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View Double

7.6 out of 10
Good
(4 reviews)
  • Ocean view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Master Suite Hot Tub adults only +18

Royal Master Suite Hot Tub adults only +18 | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Royal Master Suite Hot Tub adults only +18

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Royal Suite Hot Tub adults only +18

Grand Royal Suite Hot Tub adults only +18 | Free minibar, in-room safe, desk, laptop workspace

Grand Royal Suite Hot Tub adults only +18

  • Ocean view
  • 1109 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Superior Ocean Front King

Premier Superior Ocean Front King | Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa Deluxe Ocean Front

Villa Deluxe Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Villa Deluxe Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Premier Plunge Pool Ocean Front

Villa Premier Plunge Pool Ocean Front | View from room

Villa Premier Plunge Pool Ocean Front

  • Ocean view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Villa Master Suite Ocean Front

Grand Villa Master Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Grand Villa Master Suite Ocean Front

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 926 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa Premier PlungePool King OceanFront

Villa Premier PlungePool King OceanFront | Free minibar, in-room safe, desk, laptop workspace

Villa Premier PlungePool King OceanFront

7.2 out of 10
Good
(5 reviews)
  • Sea view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View King

8.4 out of 10
Very good
(184 reviews)
  • Ocean view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite King Hot Tub adults only +18

Royal Suite King Hot Tub adults only +18 | Free minibar, in-room safe, desk, laptop workspace

Royal Suite King Hot Tub adults only +18

9.0 out of 10
Wonderful
(36 reviews)
  • Ocean view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Aerial view
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt
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Total with taxes and fees
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About the neighborhood

Cancun

With a stay at Grand Park Royal Cancun - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Forum Beach. .This all-inclusive property is 2.7 mi (4.4 km) from La Isla Shopping Mall and 7 mi (11.2 km) from Delfines Beach.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Forum Beach - 18 min walk - 1.0 mile
  • Cancun Convention Center - 5 min drive - 1.1 miles
  • La Isla Shopping Mall - 6 min drive - 1.6 miles
  • Cancun Interactive Aquarium - 6 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • ‪Flor De Sal - ‬3 min walk
  • ‪El Mirador - ‬1 min walk
  • ‪Lobby Bar - ‬7 min walk
  • ‪Hunter Steak House - Royalton - ‬9 min walk

About this property

Grand Park Royal Cancun - All Inclusive

Grand Park Royal Cancun - All Inclusive offers 247 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 40-inch LED televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Make yourself at home in one of the 247 air-conditioned rooms featuring iPod docking stations and LED televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy international cuisine at Veranda, one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 7535 square feet (700 square meters) of space consisting of conference space and 6 meeting rooms. Free valet parking is available onsite.
Veranda - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Andiamo - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Le Grand Prime & Lounge - This restaurant specializes in local and international cuisine and overlooks the ocean. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (some restrictions)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Le Grand Prime & Lounge
  • Veranda

Things to do

  • 2 outdoor pools
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 13 years old are not allowed in the spa

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Cancun - All Inclusive All-inclusive property

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1223 out of 2359 reviews
Rating 8 - Good. 604 out of 2359 reviews
Rating 6 - Okay. 288 out of 2359 reviews
Rating 4 - Poor. 131 out of 2359 reviews
Rating 2 - Terrible. 113 out of 2359 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Friendly staff, great beach
Stayed 8 nights in Jan 2026

10/10 Excellent

Cory

Stayed 5 nights in Jan 2026

8/10 Good

Johnathan, spokane

Stayed 9 nights in Jan 2026

6/10 Okay

Jacy

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was mostly in good condition but toilet wasn't cleaned when we arrived. Service was a bit on the slow side, but some staff members were fantastic. Both my boyfriend and I contracted severe food poisoning mid trip.
Stayed 6 nights in Jan 2026

10/10 Excellent

Yury

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This family‑friendly resort offers a very good buffet, a nice selection of drinks at the bars, and excellent breakfast options available at two restaurants as well as the buffet. The beach is large and very nice. It would be great to see a wider variety of dishes added to the dinner menus at the Italian and Oriental restaurants, along with more frequent removal of sargassum from the beach.
Stayed 9 nights in Jan 2026

10/10 Excellent

Venkata Raja Shekar, Edmond

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Grand Park Royal for a week and we had a good time. Our butler Jessica made our stay memorable by attending all our requests. Thanks to Jose at Andiamo restaurant for helping us in celebrating our son's birthday.
Stayed 7 nights in Jan 2026

8/10 Good

Stephanie, Lakeville

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, very nice staff, very responsive. Clean environment and grounds. Great food. Water is all very filtered and safe to drink. Would have gotten 5 stars, but the only thing I didn’t like was they wanted you to go to a “special breakfast” onsite where they talk about vacation rentals to get a $100 gift card to use on their one paid restaurant or spa, she was a little pushy but we just said no. We talked to others who went and they said it wasn’t bad and worth it for the $100 spa gift card.
Stayed 3 nights in Jan 2026

8/10 Good

jasdeep singh, Scarborough

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The rooms were clean, even though property is old they have changed a few things and still renovating some amenities. Contrary to some reviews the AC worked fine and the showers were great. Only problem was going in January they do not regulate pool water temperature and it's usually cold and they have minimal level events and entertainment through the day not as big as some other resorts.
Stayed 6 nights in Jan 2026

8/10 Good

Nessa

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an overall pleasant stay at this hotel. The staff were exceptionally friendly and helpful throughout our visit, always greeting us with a smile and willing to assist whenever needed. The food was decent and enjoyable certainly satisfying and well-prepared. It met our expectations and offered a good variety. However, one downside of our stay was that the TV in our room did not work, which was a bit disappointing when we wanted to relax in the evenings. We did inform staff, but unfortunately it wasn’t resolved during our stay. The bathroom is a bit small as well. Despite this issue, the welcoming service and comfortable atmosphere made our experience a positive one overall.
Deluxe room with ocean view
Pool
Breakfast
Stayed 7 nights in Jan 2026

6/10 Okay

Douglas

Traveled with family
Liked: Cleanliness
Service & food were just okay. Room needed updated & the beds were hard. Check in was so loooong. Time share hard sell was something I didn't want to hear on my vacation! We would not stay there again
Stayed 7 nights in Jan 2026

6/10 Okay

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Hotel and staff were all wonderful, but I personally did not like the food
Stayed 4 nights in Jan 2026

2/10 Terrible

Debra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This should not be classified as a luxury hotel. It was very basic. Buffet food awful. Never hot. Saw cockroach wandering amongst the food (see attached picture) Staff (with the exception of reservations/front desk) were friendly and helpful. Front desk rude and disrespectful I would NOT recommend this place to anyone. Very overpriced for what you get Nightly entertainment was a joke
Cockroach at the buffet
Cockroach
Stayed 8 nights in Jan 2026

10/10 Excellent

Aiden

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff at this resort were extremely attentive, hard working, and attentive. The resort grounds, though small, were very clean, and it’s situated in a good location relative to off resort activities. Really enjoyed my stay.
Stayed 8 nights in Jan 2026

10/10 Excellent

Michelle Louise

Stayed 7 nights in Jan 2026

10/10 Excellent

Carrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, excellent and friendly staff!
Stayed 6 nights in Jan 2026

10/10 Excellent

Cristobal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire resort was extremely clean. Staff are kind and professional. Jesus our room cleaner did a lovely job and was informative when we asked for information he was always in a happy mood. The dining staff also seemed very happy and friendly I have never been to a hotel where staff are all pleasant. We will absolutely be back.
Stayed 6 nights in Jan 2026

8/10 Good

Robert John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is amazing. The grounds are perfectly maintained. The beach area is better than any we have seen in the hotel zone, with spacious and ample comfortable seating. Dining options were very good, and the staff were very friendly and accommodating . Best of all was our Butler Yajahira, who checked in on us numerous times each day, and made our trip very special. We would highly recommend this resort.
Stayed 10 nights in Jan 2026

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was a positive experience. Check in was sketchy. Were told different things about access to amenities from different people. We arrived early at 12p (confirmed ahead) and waited until 4p for room. Good enough. Had access to everything while we waited. Our room (villa) was spotless. The beach is why you come to Cancun and this resort’s beach is awesome. Service was hit or miss as was the food. We had a butler who helped with reservations for a beach bed daily (great perk) and anything else we may want. You can use them as much or as little as you like. The grounds are spread out and well maintained which we liked but could be a challenge for people with mobility issues. Would we return? Maybe.
Stayed 3 nights in Jan 2026

10/10 Excellent

Stephanie

Stayed 7 nights in Jan 2026

8/10 Good

Aaron Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and view was wow, staff went the extra mile for you. Only thing negative is the food is ok too gross. If u r a foodie person and food is very important to you this resort is not for you. Good selection of cocktails, beer, the house wine not drinkable.
Stayed 7 nights in Jan 2026

10/10 Excellent

Rachelle

Liked: Cleanliness, property conditions & facilities
I had the pleasure of staying at this beautiful resort November 19, 2025. After extensive research, this resort truly stood out. I can confidently say I’m so glad we booked it — five days was simply not enough! The resort itself is stunning, with excellent restaurants, a gorgeous beach and pool area, and beautifully appointed rooms. Rooms: Grand Villa Master Suite Ocean Front (stayed with my fiancé):
 The suite was incredibly spacious, featuring a large, comfortable couch & bed, and a beautiful bathroom. Our private terrace, complete with a plunge pool right on the beach and overlooking the ocean, was absolutely breathtaking.
 Royal Suite Double Hot Tub Beachfront (parents’ stay – adults only):
This room was also very spacious with a lovely layout, a large jacuzzi, and an absolutely stunning ocean view. The beach was gorgeous with soft sand & the ocean warm enough to play in the waves! With VIP status, that included complimentary use of the beach cabanas (normally around $200 USD per day). Reservations can be made through your butler. A special shout-out goes to our butler, Jesica, who was incredibly attentive & kind! I spent most of my time in the large main pool with beautiful views of the beach & a swim up bar. Food was really good. Favorite a la carte - Italian & the Teppanyaki grill Final Thoughts This was hands down my favorite all-inclusive resort I’ve ever visited. While we usually enjoy trying new resorts, this is one I will absolutely return to.
Grand Villa Master Suite Ocean Front
Royal Suite Double Hot Tub Beachfront (parents’ stay – adults only)
Stayed 4 nights in Nov 2025

10/10 Excellent

Faria

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Every from friendly staff to clean rooms and great tasty food. Loved the hospitality and place.
Stayed 6 nights in Jan 2026

6/10 Okay

Gene

Traveled with partner
Room was clean considering the age of the resort. Shower was not draining properly and was unable to be repaired. We stood on beach towels with bath mat on top in order to keep our feet out of dirty water. At one point the turn down maid came in to take our dirty coffee, cups and wine glasses. Since we had a swimout room we happened to be there to watch her rinse our old glasses in the bathroom sink and towel dry and then put them back for next day. We weren't supposed to drink the water from the tap, why would it be okay to drink from unsanitised glasses?? Also, very vacation club heavy (time share experience) This resort is short of service, quality and luxury, time for a name change or a reno. Improve communication with guests and resolve issues sooner.
Stayed 7 nights in Jan 2026

10/10 Excellent

RONALD, alvarado

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2026

8/10 Good

Dale

Liked: Cleanliness, amenities, property conditions & facilities
Secondly floor room with ocean very was very nice. Room was clean and comfortable. The wind whistling through the sliding door frame was annoying at night. Cleaning staff were very polite and courteous. Restaurants, buffets and snack bars had plenty of selection. Food was fresh and enjoyable. Serving staff were very attentive and engaging. Evening entertainment was very good. The beach and ocean facing view was great but a few more beach chairs and cabanas would have been nice. Overall, very please for a first time experience.
Stayed 7 nights in Jan 2026