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Hyatt Zilara Cancun - Adults Only - All Inclusive

Property class: 4.5

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Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

A circular wicker chair with a view of a turquoise sea and clear sky.
A coastal hotel with multiple swimming pools, a beach, and ocean views.
A dining area with a table set for four, surrounded by chairs, with hanging plants and a patterned floor.
A spacious lobby with a central walkway, multiple seating areas, and a view of the ocean.
A balcony with a view of the ocean, a hanging chair, a table, and a chair.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
The current price is $536
$439 nightly
$536 total
Total with taxes and fees
Oct 27 - Oct 28

Explore the area

View in a map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, La Isla Shopping Mall
    ‪13 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Ocean View Junior Suite Double

A hotel room with two beds, a sitting area, a view of the ocean, and a ceiling fan.

Ocean View Junior Suite Double

9.6 out of 10
Exceptional
(15 reviews)
  • Ocean view
  • 656 sq ft
  • Sleeps 4

View all photos for Ocean View Junior Suite King

A modern hotel room with a large bed, a desk, a chair, a television, and a view of the sea.

Ocean View Junior Suite King

9.2 out of 10
Wonderful
(65 reviews)
  • Ocean view
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

A hotel room with a large bed, a desk, a chair, a TV, and a view of the ocean.

Ocean Front Junior Suite Double

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 656 sq ft
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

A hotel room with a bed, desk, chair, and a view of the sea.

Ocean Front Junior Suite King

9.6 out of 10
Exceptional
(90 reviews)
  • Ocean view
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

A hotel room with a bed, a seating area, a ceiling fan, a large window with a view, and a decorative wall piece.

Ocean Front Luxury Suite King

9.2 out of 10
Wonderful
(17 reviews)
  • Ocean view
  • 764 sq ft
  • Sleeps 2

View all photos for Presidential Suite

A modern hotel room with a large bed, a seating area with two chairs, a ceiling fan, and a large window.

Presidential Suite

  • Ocean view
  • 1334 sq ft
  • Sleeps 2

View all photos for Ocean View Swim Up Suite King

A modern hotel room with a large bed, a desk, and a television.

Ocean View Swim Up Suite King

9.0 out of 10
Wonderful
(12 reviews)
  • Ocean view
  • 850 sq ft
  • Sleeps 2

View all photos for Junior Suite Double

A hotel room with two beds, a sitting area, a view of the ocean, and a ceiling fan.

Junior Suite Double

9.0 out of 10
Wonderful
(16 reviews)
  • 656 sq ft
  • Sleeps 4

View all photos for Junior Suite King

A hotel room with a large bed, two armchairs, a small table, a nightstand, and a view of the ocean through a sliding door.

Junior Suite King

9.0 out of 10
Wonderful
(18 reviews)
  • 656 sq ft
  • Sleeps 2

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About the neighborhood

Cancun

With a stay at Hyatt Zilara Cancun - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Forum By The Sea Mall and La Isla Shopping Mall.
View more Resorts in CancunOpens in a new window

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • La Isla Shopping Mall - 13 min walk - 0.7 miles
  • Isla Dorada - 16 min walk - 0.9 miles
  • Cancun Interactive Aquarium - 16 min walk - 0.9 miles
  • Hotel Zone Beaches - 4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪El Mirador - ‬10 min walk
  • ‪Bubba Gump Shrimp Co. - ‬1 min walk
  • ‪Flor De Sal - ‬9 min walk
  • ‪Tacos Villanos - ‬7 min walk
  • ‪Viaggio - ‬3 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 307 guestrooms featuring free minibar items and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Cable television is provided for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a hot tub.
Grab dinner at La Adelita Cantina, a restaurant that specializes in Mexican cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.
Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services. Free valet parking is available onsite.
La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Punta Vista - This beachfront restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

Property amenities

Restaurants on site

  • Asiana
  • La Adelita Cantina
  • Maria Marie
  • Punta Vista
  • Spice

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Property Registration Number 005-007-000915/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1193 out of 1513 reviews
Rating 8 - Good. 196 out of 1513 reviews
Rating 6 - Okay. 62 out of 1513 reviews
Rating 4 - Poor. 27 out of 1513 reviews
Rating 2 - Terrible. 35 out of 1513 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will most definitely visit this property again.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful- great food and service.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new renovations are incredible and the staff are so friendly. This is by far our favorite resort in the Cancun area.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great place to stay
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be coming back to this hotel! It was such a beautiful place to stay! I highly recommend the swim up rooms but I’m sure the others are just as great!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely return to this Hyatt property! Was so convenient and amazing pool and beach access .. food at pier 12 was really great
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff. Clean hotel and room with amazing beach view.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! The service is amazing!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time. Staff was great! Clean room, good program while you stay, you don't have to go out for fun.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The. Food was amazing!!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. The only downside is they don’t have enough waiters taking drink orders around the pool like the hotels in the Cancun area. But the food here is honestly some of the best I’ve had.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Highly recommend
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels that I have ever stayed at. I do not have the words to describe how good and luxurious this hotel and the staff are. Food is terrific, facilities are excellent and the staff are their jewel in the crown. Would stay hear again in a heartbeat.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property beaches were nice and clean. Staff was very friendly. Food was excellent better than anticipated.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our trip, and the staff and the hotel's cleanliness were awesome. Everyone at the resort was very friendly and welcoming, and we are definitely going back next year. Our room, 608, had a great oceanfront view with a jacuzzi. Just loved everything about the Resort 😍
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Loved how clean the room and overall property was. They could have more entertainment!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff were phenomenal. Very nice and well maintained property. Food was generally excellent. But if you want quiet, this may not be the best place. Afternoon entertainment was loud and thumping and extended to the quieter areas. Still a great resort and I cannot overstate how great the service was.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every aspect of the hotel from the check in treatment, room service to the food. Everything was beyond awesome! Thank you for making our stay one to remember! Our wait staff at Bugambilia, Highlights Sports Bar & Beachside were so attentive and humble. Gracias Jose & Chef Daniel from Bugambilia, Jesus from Highlights & Alex from Beach bar!
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt was a very,very great experience. All the staff members were polite and friendly. They went above and beyond to show you around and they were all very helpful. The facility was very clean. No need to leave the resort, they Hyatt has everything you would like to do. Great view of the beach front the property!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at the newly renovated Zilara property. Everything was perfection, every detail. Food was truly a culinary experience. Highly recommended.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area. Wish the pool was a little cooler. Beautiful property. Will come back
Stayed 5 nights in May 2026