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Hyatt House Colorado Springs Airport

Hyatt House Colorado Springs Airport

4 out of 5
Posted less than an hour ago
CheapTickets Verified Review
"Mary at the front desk was very rude. We got there 30 minutes early from check in and spoke to someone on the phone that said that we could check in early without a fee when we arrived. Mary did not greet us. She was speaking to an off duty employee, they carried on their conversation for a few minutes without acknowledging us. Finally at a breaking point in their conversation I said hello I was needing to check in. She looked at me and just said “OK” she sounded confused so I said “okay Can I do that here? Or can I do it on my app?” And she replied “well yeah but I have to sign in so give me a second” in a very sarcastic tone. The off duty employee apologized to me and said they were switching shifts but it won’t take long. I thanked her for clarifying in a nice way instead of the way Mary spoke to me, and I believe she apologized because of the way Mary’s tone with me was. It was very unprofessional and made me and my spouse uncomfortable. The ice machine also didn’t work and we were not made aware of it so points off for that."
A verified traveler stayed at Hyatt House Colorado Springs Airport
Hyatt House Colorado Springs Airport

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