1, the area looks shady at night. A fence around the property including the parking area would help.
2, there is NO FREE BREAKFAST. As a parent, I look for that in every hotel I go to. Even though it's stated on almost every site, Expedia, Orbitz, Google, etc. There is no free breakfast. The hotel needs to fix that immediately everywhere they are listed. And solution wise they could've given a voucher for breakfast for at least 1 day since we expected it.
3, the room LOOKS pretty but it really is not. The carpet is filthy, it has stains on it. When the furniture was wiped down it was not clean. 2 of the rooms, roaches were spotted. 1 of the rooms had bed bugs. My family was bitten all over her back, and she actually caught one. And all I was given was, oh we check for those. I'm sorry I don't know how that could've happened. I paid for 3 hotel rooms. I should've been refunded for at least that one. The bathrooms are old and need updating. The toilet paper dispenser was underneath the sink and looked grungy. The cups that were placed in the room were not covered in plastic, so who knows where they have been? They should've been individually wrapped in plastic.
4, they advertised a pool. The pool was unusable as it was empty.
The hotel has potential. It's not hopeless. But it definitely needs help. With so many hotels in the area, there's no need to pick this one with all these defects.
The staff (except the 1 person I told about the infestation) were polite.