The lobby was noticeably neglected—rugs and mats looked like they hadn’t been vacuumed in months, the tile floors were dirty, and the entire space felt overdue for a thorough cleaning and replacement mats. The front desk staff were pleasant, but the first room we were given was unacceptable: it was dirty, the sink and bathtub drains were clogged, and there was visible grime on the tub walls. We were moved to a higher-floor room, which was better but still didn’t inspire confidence. The restaurant/café staff were excellent, but unfortunately the menu and food were only barely average.