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Occidental at Xcaret Destination - All Inclusive

Property class: 4

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Exterior
Property video
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Private beach, white sand, beach towels, beach massages
7 outdoor pools, sun loungers, lifeguards on site

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included
$276
$226 nightly
$276 total
Total with taxes and fees
May 5 - May 6

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪17 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Royal Suite (Level)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(20 reviews)
  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, premium bedding, down comforters, free minibar

Junior Studio Suite

7.6 out of 10
Good
(50 reviews)
  • Garden view
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

View from room

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(64 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room

8.0 out of 10
Very good
(428 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.2 out of 10
Good
(43 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(30 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.4 out of 10
Very good
(9 reviews)
  • Garden view
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down comforters, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 969 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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  • Breakfast included
  • All Inclusive
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About the neighborhood

Playa del Carmen

When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be by the ocean, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. .This all-inclusive property is 5.1 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Cenote Santa Cruz - 16 min walk - 0.9 miles
  • Xenses Park - 17 min walk - 1.0 mile
  • Xcaret Eco Theme Park - 19 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Río Secreto - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬10 min walk
  • ‪The Buffete - ‬3 min walk
  • ‪El Xentral - ‬10 min walk
  • ‪Arriba Baja - ‬17 min walk
  • ‪Mercado de la Merced - ‬10 min walk

About this property

Occidental at Xcaret Destination - All Inclusive

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Beds feature down comforters and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Treat yourself with massages, body treatments, and facials. After dipping into one of the 7 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy seafood at El Pescador, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 11 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
El Pescador - This theme restaurant specializes in seafood and serves dinner only. Reservations are required.
Steak House - This steakhouse serves dinner only. Reservations are required. Open daily.
Los Olivos - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
D' Oriental - This theme restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D' Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Playground
  • Sauna
  • Shopping mall
  • Snorkeling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • No elevator

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.38 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 2769 out of 5267 reviews
Rating 8 - Good. 1203 out of 5267 reviews
Rating 6 - Okay. 704 out of 5267 reviews
Rating 4 - Poor. 329 out of 5267 reviews
Rating 2 - Terrible. 262 out of 5267 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lisa

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, beautiful, great amenities and super friendly staff!
Our favorite waiter is Roman- he’s at the snack bar above the waterfall- he’ll take great care of you!
Love the endless pools!
Monkeys!
Above and beyond touches- it was one of our groups birthday and the staff brought this cake to our room.
Stayed 6 nights in Jan 2026

8/10 Good

Sara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was beyond beautiful! So many animals free roaming the property. Mayan ruins tucked away throughout the grounds. The pools were very nice with plenty of seating. The employees were excellent with a special call put to Dayreth and her yoga class. Check-in was easy although we were provided no information about the property. We had to ask around to a number of people about what was included and what wasn’t. Some pools are reserved for special club members but they were not well marked nor were we told about them. The Expedia description listed a water park so we assumed we had access to Xcaret. But that was not the case. The best we can tell the “water park” referenced was a child’s play area. The food was very poor. It was tasteless and rarely warmer than room temperature in the buffets as well as the restaurants. I would still go back if a good deal presented itself.
Stayed 7 nights in Jan 2026

10/10 Excellent

Aleksandr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2025

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026

10/10 Excellent

Barry

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much larger than it seems. Tide pool is great
Stayed 6 nights in Jan 2026

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Awesome resort with great staff and abundance of wildlife. Food and drinks were on point compared to other resorts that I have visited in the area. Beach area is a safe place for swimming with no waves and lots of shallow water for kids.
Stayed 10 nights in Jan 2026

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was simple but clean. Great location next to xcaret. Pools are clean, beach was good. Bring your shampoo conditioner. Get chairs early as they run out at beach and pool. Food is ok.
Stayed 7 nights in Dec 2025

10/10 Excellent

Michael, Mechanicsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

8/10 Good

Emma

Stayed 5 nights in Jan 2026

10/10 Excellent

Romina

Stayed 5 nights in Jan 2026

10/10 Excellent

Dene

Stayed 7 nights in Jan 2026

10/10 Excellent

David LeRoy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was a great place to vacation. Will definately go back again.
Stayed 7 nights in Jan 2026

10/10 Excellent

Michelle Lynn

Stayed 6 nights in Jan 2026

10/10 Excellent

Oscar R

Stayed 6 nights in Jan 2026

10/10 Excellent

Lise Norma

Stayed 7 nights in Jan 2026

10/10 Excellent

Dorota

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful. Staff very friendly, clean rooms. Good shows each night. Recommend staying at this resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

Zhenhua

Stayed 5 nights in Jan 2026

10/10 Excellent

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
This was our second time staying here, and it was just as amazing as the first. Will be back.
Stayed 6 nights in Jan 2026

8/10 Good

Nichole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room and resort was amazing. There was lots to do and the staff was very helpful and easy to find. There is a membership that the staff push pretty hard. They want you to go to a 90 min seminar and most of the staff will mention it to you.The buffet breakfast was not very good. The buffet dinner was pretty good, nothing remarkable but edible. The Mexican restaurant that you make reservations for, the food was not good but the staff was great. The Italian restaurant that you make reservations for was really good. The Steakhouse that you make reservations for was ok. The staff was great. The steak was overcooked. The snack bar was not very good. The food was fairly bland. Other than the food, we had an amazing time.
Stayed 6 nights in Jan 2026

10/10 Excellent

Juana

Liked: Cleanliness, amenities, property conditions & facilities
This place is really great! Clean rooms, friendly and helpful staff, lots of activities from zumba dance, sports bar, arcade room, boat transportation to and from Xcaret park next door, direct access to Delphinus, and snorkeling. We really loved what the hotel had to offer. Highly recommend!
Stayed 5 nights in Jan 2026

10/10 Excellent

Jennifer Lynn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and had everything we needed. All of the staff were incredibly kind and accommodating. Grounds are beautiful. Love all the wildlife!!
Stayed 4 nights in Jan 2026

4/10 Poor

THERESA

Traveled with family
Disliked: Amenities, property conditions & facilities
Room had no towels upon check in, reserving dinner at speciality restaurants had to be done in person by one staff memeber, very out dated system. Food was mediocre at best, and staff was rude after finding out I booked trips through Expedia
Stayed 6 nights in Jan 2026

6/10 Okay

Trevor Patrick

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This is a very beautiful property. You did a great job at creating a place that genuinely feels like a natural extension of the environment. Conversely, soon as I arrived I was being treated like a money sign and received very poor service, and I think for the wrong reasons. We had numerous staff tell us one thing and then we would come back and they would tell us another thing. This was not a language barrier. We also found the waiters to be quite rude: waiters would say snide things, make disparaging comments about your looks, disparage you for not knowing Spanish, and in general treat you poorly. Did not expect this from a supposed five star resort.
Stayed 5 nights in Jan 2026

10/10 Excellent

Zoran

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved food,animals around hotel.XCaret is so close.Beautiful vacation.
Stayed 7 nights in Jan 2026

10/10 Excellent

Gina

Great atmosphere and experience.
Stayed 5 nights in Jan 2026