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Barceló Maya Palace - All Inclusive

4.5 star property

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3 outdoor pools, sun loungers
Gazebo
Private beach, white sand, beach towels, scuba diving
3 outdoor pools, sun loungers
Free minibar, in-room safe, desk, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
$370
$303 nightly
$370 total
Total with taxes and fees
May 1 - May 2

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Cristalino
    ‪14 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(252 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Similar properties

Exterior
Barceló Maya Beach - All Inclusive
Xpu-Ha
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
4.0 out of 5, Very Good, 1,001 reviews
$213 nightly
The price is $261
May 1 - May 2
Total with taxes and fees
Barceló Maya Beach - All Inclusive

About the neighborhood

Xpu-Ha

When you stay at Barceló Maya Palace - All Inclusive in Xpu-Ha, you'll be by the ocean, within a 15-minute drive of Puerto Aventuras Marina and Akumal Beach. .This all-inclusive property is 11 mi (17.7 km) from Xplor Theme Park and 11.5 mi (18.5 km) from Xcaret Eco Theme Park.

What's nearby

  • Ecopark Kantun Chi - 13 min walk - 0.7 miles
  • Cenote Cristalino - 14 min walk - 0.8 miles
  • Cenote Azul - 2 min drive - 1.1 miles
  • Puerto Aventuras Marina - 2 min drive - 2.0 miles
  • Oasis Beach - 3 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Capri - ‬5 min walk
  • ‪Mirador & La Hacienda Buffets - ‬11 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Colonial Buffet - ‬9 min walk
  • ‪Beach Buffet - ‬15 min walk

About this property

Barceló Maya Palace - All Inclusive

Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 756 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Mirador, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Xpu-Ha? This property has 2347 square feet (218 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine. Open daily.
Rodizio - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
Brasserie - This restaurant specializes in French cuisine. Reservations are required. Open daily.
Caribe - This restaurant specializes in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.31 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in Specialty restaurants.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1388 out of 2134 reviews
Rating 8 - Good. 458 out of 2134 reviews
Rating 6 - Okay. 163 out of 2134 reviews
Rating 4 - Poor. 62 out of 2134 reviews
Rating 2 - Terrible. 63 out of 2134 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexis Orlando Roa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, it has everything you need to enjoy with the family and especially the children
Stayed 7 nights in Dec 2025

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2025

2/10 Terrible

Yoseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was promised I would get a room upgrde but that did not happen even though they had availability. They asked Expedia to contact the property. I reached out to Expedia and the supervisor told me that they have reached out but the reservation office confirmed there was no contact. I reached out Expedia 6 times but there was no luck to get me to speak the manager.
Stayed 4 nights in Dec 2025

10/10 Excellent

Annie

Stayed 5 nights in Dec 2025

10/10 Excellent

Lee

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great beach and pool. Lots to do for the whole family
Stayed 10 nights in Dec 2025

10/10 Excellent

Satinder

Traveled with partner
Liked: Amenities
A
Stayed 14 nights in Dec 2025

8/10 Good

Trisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was trip #4 for us, and as we’ve found in the past, it was another wonderful stay at the Barceló resort. This was our first stay in the Palace section, and we are still having discussions about which section we like the best. (we’ve stayed Beach, Caribe and Colonial on prior trips) The Palace was lovely, but we all really enjoyed the central location on the resort of the Caribe & the Colonial sections & our kids loved the large balcony of our room at the Caribe, they voted Caribe as their favourite section. The extra dinner locations, the Palace pool, & additional theatre to chose your evening entertainment from, were all added advantages for the Palace, but in the end I think we agreed that unless we were getting the Palace as the best price, we would choose Caribe as our favourite section. We always stay premium and enjoy the premium room locations, the staff in the premium lounges, & never have issues with dinner reservations. The pool at the Palace was an amazing draw for our family & it did not disappoint! It was a fun space. We rode the red double decker buses more on this trip then any other. The Palace is further away from things (& we had grandparents with us). The bus is fun so we didn’t mind. Ember Shores was at the resort during our trip. It made us thankful that we were at the Palace and far away from the thumping (of the music). We would not have been happy at the Caribe while this event was happening.
Stayed 14 nights in Dec 2025

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great to us and our young kids!
Stayed 7 nights in Dec 2025

6/10 Okay

Darlene L

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pool was ice cold
Stayed 8 nights in Dec 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were great, staff was friendly and so helpful, food was amazing especially at the Al a’cart restaurants, lots of iguanas and gecko’s, great pools and swim up bars. Beaches were great and ocean is teaming with fish making snorkeling the best.
Beach and their great coffee
Gazebo at the Palace
Walkway inside Palace rooms
Covered walkway
Stayed 7 nights in Dec 2025

10/10 Excellent

Neena, Auburndale

Stayed 6 nights in Dec 2025

6/10 Okay

Cristhian

Traveled with family
Liked: Property conditions & facilities
Biggest compliment about this place is the food. Very bar
Stayed 8 nights in Dec 2025

10/10 Excellent

Mikhail

Liked: Cleanliness, amenities, property conditions & facilities
Kids had a great time enjoying the resort amenities. Rooms were clean and food was good. Staff were helpful and snorkeling off beach was fantastic.
Stayed 8 nights in Oct 2025

10/10 Excellent

Volodymyr

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Dec 2025

10/10 Excellent

Jenny Rae

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Will be coming back! Very safe- family friendly resort, food was great with lots of options
Stayed 6 nights in Dec 2025

10/10 Excellent

Zhihua

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Dec 2025

6/10 Okay

Stephanie C

Traveled with family
Liked: Amenities, property conditions & facilities
The resort was great, the room was left to be desired. One of the sinks was broken all week despite advising staff, the cleaning staff did not show up every day, the air conditioning is not the greatest and the room remains incredibly damp regardless of what you do.
Stayed 7 nights in Dec 2025

8/10 Good

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I didn't like was allowing smoking. Sometimes people were smoking on the beach and near the pool. Last year's it wasn't allowed.
Stayed 11 nights in Dec 2025

10/10 Excellent

Carrie Laine, Campbell River

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean, and spacious Beds are comfy and they provide lots of pillows Staff are very diligent and friendly Beach is amazing, with lots of fish and turtles
Breakfast at Mirador
Sunrise near the dock
Beach
Stayed 14 nights in Dec 2025

8/10 Good

Vyacheslav

Liked: Cleanliness, staff & service, property conditions & facilities
Needs more service at the beach
Stayed 10 nights in Dec 2025

10/10 Excellent

Viktor

Liked: Cleanliness, property conditions & facilities
Parents loved it, great place to stay
Stayed 15 nights in Dec 2025

8/10 Good

Joe

Stayed 10 nights in Dec 2025

8/10 Good

Jeremy Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2025

8/10 Good

James Charles

Stayed 10 nights in Dec 2025

6/10 Okay

Patricia J

Liked: Cleanliness
Stayed 10 nights in Dec 2025