Compare Hotels with an Indoor Pool in Shawnee

"The staff is amazing! Everyone from the waitstaff, bartenders and our coffee barista went above and beyond. Food was amazing too! "

"Giant cockroach. At least 3 inches crawling on the wall of a room. Seen it right before going to bed. So that always helps a person sleep. Our sliding glass doors were broken. It rained and our carpet by the doors were soaked. The drawers on the Tv stand were broken and falling out. No way to use, glad we didn’t after the massive cockroach. Doors wouldn’t even stay shut unless you had the door locks up. Which were also broke. For a $400+ room I could have stayed somewhere cheaper and had a lot nicer room. Probably without cockroaches."

"The man that checked me in was very rude and unhelpful. When I got to the room it was run down and hadn’t been updated in years. The carpet was stained and bunched in places. When I went to get breakfast the sausage patties were burned on a nasty pan and the eggs looked dry and burnt. Only things edible were the prepackaged muffin and a yoghurt."

"AC worked very well, room was small but enough space to work with for a few days. Shower was nice and hot, room service came by a couple times to replace towels and trash. I’d book again. "

"There is no housekeeping unless you are in the room. The only deliveries to the room is via robot. No in room dining. Rooms were not that clean. Not convenient to downtown. Casino was great and casino restaurants were great. The hotel needs to step it up."

"Overbooking happens—I get that. But what’s far less acceptable is how this situation was handled. Cancelling a reservation at the last minute is already disruptive; doing so under the guise of a conveniently vague “plumbing issue” makes it worse. If the hotel overbooked, just say so. Fabricating an excuse doesn’t protect your reputation—it damages it. What’s equally frustrating is the complete lack of communication. No email, no advance notice—just a cancellation that I had to discover on my own upon arrival. A simple message would have at least shown a baseline level of professionalism and respect for your guests’ time. But I suppose putting the real reason—or even the false one—in writing might have required some accountability. At the end of the day, mistakes happen. It’s how you handle them that defines your service. In this case, the response felt evasive, disorganized, and inconsiderate. I expected better."