2/10 Terrible
Sharique
Oct 15, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t usually write reviews, but my experience with Hotel Zetta was so frustrating and mishandled that I feel obligated to warn others.
I had a fully paid, confirmed reservation at Hotel Zetta, only to arrive and be told — without any explanation — that my booking could not be honored. Instead, I was moved without consent to Hotel Zeppelin.
That’s where things went from bad to worse. The room we were given (Room 637) was filthy, with visible dust coating the surfaces, and the air conditioning made a constant, unbearable noise. I have photos showing the dust buildup. It was obvious that this room hadn’t been properly cleaned or maintained.
We informed the front desk the next morning that we wouldn’t stay under those conditions. They agreed and promised a refund, confirming that we were checked out. Two nights were eventually refunded through Orbitz — but then, unbelievably, my credit card was charged again for the same nights I didn’t stay.
That kind of unauthorized charge isn’t just a clerical mistake — it feels dishonest. I’ve had to dispute it directly with my credit card company.
In short:
My paid reservation at Zetta was not honored.
I was moved to another hotel without consent.
The replacement room was dirty and noisy.
I was charged for nights I never stayed.
I’ve stayed at many hotels, and I’ve never seen this level of disorganization and disregard for guests. Until Hotel Zetta (and the management behind it) address these issues, I strongly recommend staying
Sharique
Stayed 3 nights in Oct 2025
