See all properties

Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Dreams Riviera Cancun Resort & Spa - All Inclusive

Nightclub
Property video
Outdoor wedding area
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
$382
$382 nightly
$382 total
Total with taxes and fees
Dec 15 - Dec 16

Explore the area

View in a map
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Beach
    ‪3 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Town Square
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Premium Deluxe Tropical View Double

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Tropical View Double

8.8 out of 10
Excellent
(23 reviews)
  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe with Plunge Pool Double Beds

Premium Deluxe with Plunge Pool Double Beds | Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe with Plunge Pool Double Beds

8.6 out of 10
Excellent
(14 reviews)
  • 710 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 443 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club with Plunge Pool Double Beds

Preferred Club with Plunge Pool Double Beds | Free minibar, in-room safe, desk, laptop workspace

Preferred Club with Plunge Pool Double Beds

7.4 out of 10
Good
(3 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Ocean View Double Beds

8.6 out of 10
Excellent
(27 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Master Suite

Preferred Club Ocean Front Master Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1206 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Preferred Club Ocean Front Honeymoon Suite

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Honeymoon Suite

8.0 out of 10
Very good
(3 reviews)
  • 676 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean View & Pool Front Double Beds

Preferred Club Ocean View & Pool Front Double Beds | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View & Pool Front Double Beds

9.2 out of 10
Wonderful
(7 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View & Pool Front King Bed

Preferred Club Ocean View & Pool Front King Bed | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View & Pool Front King Bed

  • 560 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Family Suite Premium

  • 890 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Family Suite, Connecting Rooms (Preferred Club)

Free minibar, in-room safe, desk, laptop workspace

Family Suite, Connecting Rooms (Preferred Club)

10.0 out of 10
Exceptional
(1 review)
  • 890 sq ft
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Ocean Front Governor Suite

Preferred Club Ocean Front Governor Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Governor Suite

  • 1572 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Preferred Club Ocean Front Presidential Suite

Preferred Club Ocean Front Presidential Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Presidential Suite

  • 2885 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Premium Deluxe King

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe King

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe Double

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Double

9.0 out of 10
Wonderful
(20 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Tropical View King

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Tropical View King

  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Tropical View Double

Preferred Club Tropical View Double | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Tropical View Double

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Bridal Suite

Preferred Club Ocean Front Bridal Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Bridal Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Deluxe Tropical King

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Tropical King

9.6 out of 10
Exceptional
(19 reviews)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe with Plunge Pool King Bed

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe with Plunge Pool King Bed

9.2 out of 10
Wonderful
(17 reviews)
  • 712 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe Ocean View King Bed

Premium Deluxe Ocean View King Bed | Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Ocean View King Bed

9.8 out of 10
Exceptional
(20 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club with Plunge Pool King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club with Plunge Pool King Bed

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean View King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View King Bed

8.8 out of 10
Excellent
(8 reviews)
  • 427 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Dreams Jade Resort & Spa - All Inclusive
  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
4.3 out of 5, Excellent, 1,361 reviews
$325 nightly
The price is $325
Dec 15 - Dec 16
Total with taxes and fees
Dreams Jade Resort & Spa - All Inclusive

About the neighborhood

Puerto Morelos

When you stay at Dreams Riviera Cancun Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, a 1-minute drive from Puerto Morelos Beach and 6 minutes from Puerto Morelos Town Square. .This all-inclusive property is 10.2 mi (16.5 km) from Moon Palace Golf Club and 14.4 mi (23.2 km) from Maroma Beach.

What's nearby

  • Puerto Morelos Beach - 3 min walk - 0.2 miles
  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.2 miles
  • Ojo de Agua Beach - 3 min drive - 1.8 miles
  • Puerto Morelos Town Square - 4 min drive - 2.0 miles
  • Moon Palace Golf Club - 27 min drive - 11.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Swim Up Bar - ‬3 min drive
  • ‪Bistro El Beso - ‬19 min walk
  • ‪Casa del Mar - ‬3 min drive
  • ‪Villa Marina - ‬3 min drive
  • ‪Preferred Club Lounge - ‬14 min walk

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Dreams Riviera Cancun Resort & Spa - All Inclusive offers 486 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. 37-inch plasma televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include free minibar items and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 486 guestrooms featuring iPod docking stations and plasma televisions. Rooms have private balconies or patios. Wired and wireless internet access is complimentary, while DVD players and satellite programming provide entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a nightclub, and a health club. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy French cuisine at Bordeaux, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the poolside bar or one of 6 bars/lounges, or 2 beach bars.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Puerto Morelos? This property has 8342 square feet (775 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Oceana - This seafood restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare. Open daily.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 beach bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Himitsu
  • Oceana
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorized watercraft
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (8,342 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with premium satellite channels
  • DVD player
  • iPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive

Dreams Riviera Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 825 out of 1415 reviews
Rating 8 - Good. 304 out of 1415 reviews
Rating 6 - Okay. 165 out of 1415 reviews
Rating 4 - Poor. 54 out of 1415 reviews
Rating 2 - Terrible. 67 out of 1415 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was always attentive! My partner and I enjoyed our stay here!
Stayed 4 nights in Sep 2025

10/10 Excellent

Eugenia Maria de Los Angeles, Crosby

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they had entertainment every nite
Stayed 4 nights in Aug 2025

10/10 Excellent

Chimdi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Raina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing staff with a lot of activities to do s as well as a good culinary
Stayed 4 nights in Aug 2025

8/10 Good

MYRNA PATRICIA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was not huge so no excessive walking was necessary. The staff was excellent and the food was phenomenal! I was surprised we were in a semi residential area. It was quiet and very relaxing. I did not like how the lobby was very hot and stuffy and there is no shade in the pools so you are bound to toast while there.
Stayed 4 nights in Aug 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dreams Riviera Cancún was an excellent choice for hotel. The staff are super friendly and helpful with everything. The restaurants were delicious but my favorite were the El Patio and World Cafe Buffet. Our servers at El Patio, the Mexican cuisine restaurant, were David and Manolo and they went above and beyond with their services. We also met with Chef Eddie and the Pastry Chef Lopez who came to check in on several tables and make sure we were enjoying the food. They even mad my father, who is diabetic, a custom desert with an alternative sugar option. Additionally at the World Cafe, the hostess Yoselin, always met us with a warm smile and made the experience wonderful. The manager, Mauricio Valerio also came by to check in on us several times which made us feel special. Every staff member always greets you with a smile and is willing to assist in any way. Overall the experience was lovely and we hope to go back again soon!
Stayed 6 nights in Aug 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to express my satisfaction with two employees that I met at the pool and beach area. Erik and Santiago made my afternoons a wonderful experience each day.
Stayed 3 nights in Aug 2025

10/10 Excellent

danielle, Pfafftown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort was perfection
Stayed 4 nights in Aug 2025

10/10 Excellent

Kane Lorne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place would definitely recommend it!
Stayed 4 nights in Aug 2025

8/10 Good

Katrice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative about the resort I have was the food. While they had options unfortunately the food was always cold at the buffet like warm at best either the exception of made to order items. The beach was just okay as it was seaweed season so it wasn’t much to look at. I want to give a major shout out to my waiter on the preferred beach side who without me asking brought the staff out to sing my daughter happy birthday!! The preferred club staff always greeted you by name every time you walked in and the bartenders made great drinks that never ended.
Stayed 5 nights in Aug 2025

10/10 Excellent

PAOLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

Masanda

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The property is very family- and kid-friendly. The staff at the Explorer’s Club for children were outstanding—they even managed to win over one of my three-year-olds, who typically doesn’t feel comfortable staying with anyone. All three of my kids (a five-year-old and three-year-old twins) had a great time every time they visited. The rooms were clean, and the housekeeping staff were helpful and friendly. The food and drinks were average, with the exception of the top-shelf liquor available in the VIP lounge, which were excellent. Unfortunately, the customer service in several of the restaurants and bars left much to be desired. On multiple occasions, servers and bartenders made us feel as though our requests were an inconvenience. While I normally chalk this up to someone having an off day, this behavior occurred too frequently to ignore. Given the cost of the stay, I expected a higher standard of service. While the experience wasn’t terrible, it wasn’t enough to warrant a return visit.
Stayed 7 nights in Aug 2025

8/10 Good

Vanessa, Cherry Hill

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a smaller resort, nice sandy beach however the water is brown due to the algae problem. The buffet does not offer a huge variety of food. The best restaurant is the Ocean Rstaurant, offering very fresh seafood. Service is excellent.
Stayed 4 nights in Aug 2025

10/10 Excellent

Vanessa

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff amazing service. Everyone super friendly and helpful.
Stayed 7 nights in Aug 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and very attentive. The buffet was typical of an all inclusive and Portofino, the Italian restaurant, was delicious. There were plenty of food options. There was a lot of kelp on the beach so we didn’t get in the water but it was still very relaxing to lay in the beach loungers listening to the waves. Overall it was a fantastic time and we would stay at this property again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Eunyeong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expections overall
Stayed 4 nights in Aug 2025

6/10 Okay

Leyla Tatiana Defaz, Staten Island

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Todo estuvo muy lindo … pero mi hija de 15 años tuvo un accidente en la piscina del cuarto plunge pool . En la piscina había un vidrio y se cortó su brazo se llamó a emergencias y la persona de muy mala actitud lo peor de lo peor … y los jugos de los restaurantes super mal sabor … el hotel es bonito. Y la gente del restaurante muy buenas personas . Mi único inconveniente fue lo q pasó en piscina del cuarto téngan cuidado …
Stayed 5 nights in Aug 2025

10/10 Excellent

Lawrence A

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at the resort. Food was excellent with all the staff was outstanding. The tropical view fell a little off. We had a beach maintenance 30yd dumpster outside the sliding door & patio with another resort building all in the views. The elevator was not working. Other than that i will be returning for another stay.
Dumpster facing the gulf view
Resort being worked on.
Unfinished building or business
Stayed 6 nights in Aug 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and super helpful, the property was clean and beautiful. Drinks were great. Our only complaints would be the vegetarian options available (and the food in general was definitely catered to kids and didn’t have much flavor). There were very limited options for vegetarians, especially protein wise. The food concierge was wonderful and did her best to help but there’s only so much she can do with the options available. General noise was an issue as well. We could hear our neighbors tv at all hours and even if they just dropped something it was very clear through the door. It made being comfortable a bit more difficult, especially knowing they could hear any amount of noise we made too.
Stayed 5 nights in Aug 2025

10/10 Excellent

Lombardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay the staff is super friendly clean and next to the beach
Stayed 5 nights in Aug 2025

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at this resort. The only drawback is the inconsistency. I was preferred club and the turn down didn’t happen every night. We had to ask several times for various amenities. Also, there’s a lot of sales pushed on you the whole time. Expensive upgrades constantly. However, the service staff make up for it all. These staff members are amazing.
Stayed 5 nights in Aug 2025

8/10 Good

Melanie Guzman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Thomas Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Kellee

Traveled with family
Liked: Cleanliness, staff & service, amenities
Was on the 5th floor and the only elevator was out of service for 2 days. Climbing the stairs in the heat and humidity was difficult. Staff and amenities was very good.
Stayed 5 nights in Aug 2025

10/10 Excellent

Erik

Stayed 4 nights in Aug 2025