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Hilton Queretaro

Property class: 4.5

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Photo gallery for Hilton Queretaro

A modern hotel room with a bed, a built-in wardrobe, a small kitchenette, and a bathroom with a round mirror and wall-mounted light.
A modern hotel lobby with a sofa, armchairs, a coffee table, and a dining area with chairs and a table.
A modern bathroom with a large marble sink, a round mirror, and a bench with towels.
A modern living room with a sofa, armchairs, and a coffee table. There is a kitchen area with a countertop and cabinets.
A rooftop terrace with white furniture, a vase with flowers, and a sunset view.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $182
$152 nightly
$182 total
Total with taxes and fees
Nov 2 - Nov 3

Explore the area

View in a map
Anillo Vial II Fray Junípero Serra 1500, Colonia Arboledas, Querétaro, QUE, 76140
  • Place, Plaza Boulevares Shopping Mall
    ‪12 min walk‬
  • Place, Queretaro 2000 Park
    ‪15 min walk‬
  • Place, Plaza del Parque Shopping Mall
    ‪15 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪49 min drive‬

Room options

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a window with a view, and a flat-screen TV mounted on the wall.

Room, 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

A room with a large window, a round table, and a chair.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

A modern bedroom with a bed, a bedside table, a mounted TV, and a large window.

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

  • 581 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

A modern bedroom with a bed, bedside tables, a desk, and a chair.

Presidential Suite, 1 King Bed

  • 1184 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room

Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds

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  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, 1,002 reviews
$189 nightly
The price is $226
Oct 25 - Oct 26
Total with taxes and fees
Grand Fiesta Americana Queretaro

About the neighborhood

Querétaro

Located in Querétaro, Hilton Queretaro is in the business district, within a 5-minute drive of Aqueduct of Santiago de Querétaro and Paseo Querétaro Shopping Center. .This luxury hotel is 4 mi (6.5 km) from Josefa Ortiz de Domínguez Auditorium and 4.7 mi (7.5 km) from Corregidora Stadium.

What's nearby

  • Plaza Boulevares Shopping Mall - 12 min walk - 0.7 miles
  • Queretaro 2000 Park - 15 min walk - 0.8 miles
  • Plaza del Parque Shopping Mall - 15 min walk - 0.8 miles
  • Marista University of Querétaro - 5 min drive - 2.2 miles
  • Corregidora Stadium - 15 min drive - 4.5 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

  • ‪Starbucks - ‬20 min walk
  • ‪Chili's Grill & Bar - ‬19 min walk
  • ‪El Cangrejo Guasaveño - ‬9 min walk
  • ‪Carnitas Los Carnales - ‬18 min walk
  • Dominio Ristorante

About this property

Hilton Queretaro

Hilton Queretaro offers 139 air-conditioned accommodations with laptop-compatible safes and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. Cable television is provided. Bathrooms include bathtubs.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 139 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs feature hair dryers and toothbrushes and toothpaste. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite at Thandi, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Querétaro? This hotel has 120298 square feet (11176 square meters) of space consisting of a conference center and 7 meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Thandi - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Restaurante Terraza - This family restaurant is located by the pool. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered, secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: MXN 349 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Restaurante Terraza
  • Thandi

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (120,298 square feet of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 on-site accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2010
  • No plastic drinking straws
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch TV with cable channels
  • Streaming services

Food and drink

  • Champagne service
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 46 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400 per stay

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 349 for adults and MXN 150 for children
  • Pet fee: MXN 1000 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 400 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Queretaro
Crowne Plaza Queretaro
Crowne Plaza Queretaro Diamante Hotel Queretaro
Crowne Plaza Queretaro Hotel

Hilton Queretaro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 238 out of 378 reviews
Rating 8 - Good. 68 out of 378 reviews
Rating 6 - Okay. 29 out of 378 reviews
Rating 4 - Poor. 15 out of 378 reviews
Rating 2 - Terrible. 28 out of 378 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!!! The room of a friend needed to be changes because the A/C was noisy but the staff was very well prepared and polite
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The service was friendly, the dining was excellent, and the place is beautiful and very clean.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with limited limited transportation options, but good place to stay
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and clean. The access to the Hotel is a little difficult but other than that everything else was great.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful from the start. Very pet friendly ,Max sure appreciated the treats!
Stayed 2 nights in Jan 2024
Verified review

8/10 Good

Water
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
This hotel is not a 4.5 star hotel Has two lift on one of them dis not work through all the weekend The AC in the room stoped working in the middle of the night Not enough water in the shower Lot of better options and at a lower price
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The rooms are older, but I like that. The staff was nice. Spacious and comfortable. The entrance is not well marked as it is right on a 2 way road and another hotel next door. They could advise that they are under renovations because the entrance in the hall is cut off and they still charge full price.
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
Room was set up for two people instead of three people. No detachable showerhead, only overhead stream with very poor water pressure. No slippers or robes available. We were asked to sign a bill at breakfast that was included, which seemed to be a way for the waiters to ask for tips. Pool closes at 8PM. This Hilton is not Hilton quality or worth the money. Room and breakfast were ok.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Liked: Amenities
The hotel charged for two items that they lost. They concluded that I took them.
Stayed 4 nights in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found bed bugs in my bed
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Under construction. LOUD! No warning of construction on Expedia site and hotel site was down. We were promised noise would end at 6 pam and this promise was broken.
Stayed 1 night in Mar 2024
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
WC do not flush well Shower in bad condition Too noisy, without electricity due to remodeling
Stayed 2 nights in Feb 2024
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities
The property is under operator transaction, that is, it is going to become Hilton Hotels, but ALL AREAS are being remodeled, the dust is terrible, it is only fair that I mention that it is being remodeled and the guest decides if they want to take the room with them. risks of discomfort
Stayed 3 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I communicated with the hotel about my issues. The individual did not care in the least. He offered no substantial help of any kind. I will make sure to tell everyone I can to never stY there.
Stayed 1 night in Oct 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
There was'nt any hot water. When asked at lobby they didn't help, give any reasons, just said it is what it is. So terrible, wouldnt recommend.
Stayed 1 night in Oct 2023
Verified review

6/10 Okay

Disliked: Staff & service, amenities, property conditions & facilities
Pros: The rooms are large, clean, and comfortable. The view is spectacular. Neutral: The breakfast was average. No labeling and very few options for people with allergies. Cons: The property was under renovation so the lobby and all common areas were either off limits or full of dust and construction equipment. The noise of the renovations was very loud, lasting until 10:30PM one night. The staff were not apologetic at all. When the renovations are done and Hilton takes over the hotel management, it should be a terrific hotel. Special thanks to Expedia customer service for contacting the property about the renovations and advocating for me as their customer.
Verified review

2/10 Terrible

Very disappointed with the hotel, unfortunately my husband became ill were we couldn’t make it to our reservation. I called the hotel directly to at least change the dates and they denied and charged us the stay, even though I explain the situation and had Expedia call aswell. Very disappointing. I understand their are rules and restrictions but their are case by case when you can provide proof of the situation
Stayed 1 night in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel in Queretaro

I recently had the unfortunate experience of staying at a hotel that ranks as the worst I've ever encountered. The room's condition was appalling – upon entering, I was greeted by leftover toilet paper on the floor, a broken soap stand in the shower, and a mattress so uncomfortable it was impossible to ignore. The room was permeated by a persistent cooking odor, as if someone had been preparing food in it all day, further compounded by an air conditioning unit that buzzed and whirred throughout the night, disrupting any chance of peaceful rest. Beyond the room's physical shortcomings, the service, or rather the lack of it, was equally disappointing. I have never encountered such a stark absence of hospitality and care during my extensive travels to Querétaro – having stayed in various hotels on more than 20 occasions. The severity of these issues compelled me to cut my planned six-night stay short, leaving after just one night. In an utterly unfair situation, I was forced to pay for an additional night simply to expedite my departure. This financial penalty added insult to injury, cementing my decision never to return. For those considering a visit to Querétaro, I implore you to seek accommodation elsewhere. The city boasts many superior hotels that promise a more pleasant and hassle-free stay. Please, do yourself a favor and avoid this hotel at all costs.
Stayed 6 nights in Feb 2024