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Hotel en Plaza de Armas

Property class: 3

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Photo gallery for Hotel en Plaza de Armas

A modern bedroom with a stone wall, a large bed, bedside tables, and a view through a door.
An arched hallway with a chandelier, seating area, and a reception desk.
A courtyard with a pool, steps leading to a building with arched windows and a balcony.
A bedroom with a bed, desk, chair, and a large window with curtains.
An interior with brick walls, a TV mounted on the wall, and a bar area with stools and a counter.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
10 Plaza de Armas Centro, Queretaro, QUE, 76000
  • Place, Plaza de Armas
    ‪1 min walk‬
  • Place, Zenea Garden
    ‪2 min walk‬
  • Place, Querétaro Cathedral
    ‪9 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪50 min drive‬

Room options

View all photos for Basic Room

A hotel room with a large bed, wooden headboard, and a stone wall.

Basic Room

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

A modern hotel room with a large bed, wooden headboard, and a textured wall feature.

Comfort Room

  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room

A hotel room with two beds, a stone wall, and pendant lighting.

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, City View

A modern bedroom with a stone wall, a large bed, bedside tables, and a view through a door.

Deluxe Room, City View

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

A four-poster bed with a white and gray bedspread, two bedside tables with lamps, a stone wall, and a door.

Superior Room

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Pool View

A bedroom with a bed, a stone wall, a wooden headboard, a hanging light fixture, and a window with curtains.

Standard Room, Pool View

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Classic Room, City View

A bedroom with a bed, a nightstand, a lamp, a window with curtains, and a stone wall.

Classic Room, City View

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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  • Air conditioning
  • Housekeeping
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About the neighborhood

Querétaro

With a stay at Hotel en Plaza de Armas in Querétaro (Downtown Querétaro), you'll be steps from Government Palace and Plaza de Armas. .This spa hotel is 0.1 mi (0.1 km) from Casa de la Zacatecana Museum and 0.3 mi (0.5 km) from Plaza de Los Fundadores.

What's nearby

  • Plaza de Armas - 1 min walk - 0.0 miles
  • Zenea Garden - 2 min walk - 0.1 miles
  • Teatro de la Ciudad - 7 min walk - 0.4 miles
  • Querétaro Cathedral - 9 min walk - 0.5 miles
  • Aqueduct of Santiago de Querétaro - 15 min walk - 0.8 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 38 min drive

Restaurants

  • ‪Restaurante 1810 - ‬1 min walk
  • ‪Alquimia Bar - ‬2 min walk
  • ‪San Miguelito - ‬1 min walk
  • ‪Breton - ‬2 min walk
  • ‪Gudwey - ‬2 min walk

About this property

Hotel en Plaza de Armas

Hotel en Plaza de Armas offers 22 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 43-inch Smart televisions come with digital channels.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. The spa is open daily.
Make yourself at home in one of the 22 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 12:30 PM for a fee.
Featured amenities include a 24-hour front desk and coffee/tea in a common area.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 12:30 PM.
Hotel en Plaza de Armas has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 12:30 PM for a fee: MXN 250 for adults and MXN 250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Garden

Full-service spa

  • Spa open daily

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 250 for adults and MXN 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM

Hotel en Plaza de Armas Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 10 out of 20 reviews
Rating 8 - Good. 5 out of 20 reviews
Rating 6 - Okay. 3 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 2 out of 20 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay! Excellent service from staff. Hands down, wonderful experience! Had no issues. The food from restaurant was excellent!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
This is the WORST stay at a hotel I have experienced in decades. The facility is very tired & worn. We had to change rooms twice in 4 days!!! There is zero consistency between rooms: some have a small refrigerator, others don’t, some have windows to the outside, others over the courtyard where there is cooking and staff noise. We changed rooms due to atrocious odour once, second time the heating did not work. The staff were good, but working uphill against a very poorly maintained facility. We had booked a “king” but ended up with a weird room with 2 smaller beds - not what we wanted at all. I always book VRBO or Airbnb: this is EXACTLY why. I will NEVER be in this hotel again. I feel far overcharged as I did NOT receive what I ordered. If I could give zero stars, I would.
Stayed 4 nights in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay at this hotel again. My experience was extremely disappointing from start to finish. The hotel was very noisy, making it difficult to rest, and the employees were rude and unhelpful. Before going to bed, I informed the night shift receptionist that I would be checking out at 3:00 AM because my flight was departing at 5:00 AM. I politely asked if she could have some coffee ready for me, since the coffee machine is located near the reception area. When I went downstairs at 2:55 AM, I discovered that all of the hotel’s doors were locked. The door leading to the reception area was also locked, and a trash can had been placed behind it, preventing it from opening. The receptionist was nowhere to be found. I repeatedly called the reception phone number, which is a cell phone, but no one answered. I knocked loudly on the door for several minutes because I needed to leave for the airport, but there was no response from anyone. Eventually, I was forced to push the door open and move the trash can myself just to reach the reception area. I left my room key on the counter, unlocked the main entrance door, and left the hotel. To make matters worse, the coffee I had requested was not prepared, the coffee machine was turned off, and there were not even any cups available to get a glass of water. This was the worst hotel experience I have ever had. A hotel should never leave guests locked inside without staff available to assist them, especially during overnight hours
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Muito bem o alisada e com um excelente bar e piscina.
Stayed 11 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy lindo, lamentablemente hay ciertas habitaciones que no cuentan con elevador, lo cual puede ser difícil para ciertas personas. Un par de días nos tocó que se fue la luz, aunque no fue problema de ellos, no tenían manera de resolverlo. El personal fue atento pero carecían de experiencia y el nivel de ruido por la limpieza creímos que fue excesivo. Nuestro cuarto en particular no se podía abrir la ventana lo cual creemos que es inaceptable. Ubicación 10/10. Restaurante 10/10. Cuarto 7/10.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está hermoso el hotel
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Lage des hotels zimmer wunderschön
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
En general una excelente opción de alojamiento, habitación y amenidades de diez, 100% recomendable, además su ubicación te permiten disfrutar en grande el centro histórico de la ciudad de Querétaro.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
En general estuvo muy bien la estancia, la ubicación de la habitación no fué muy buena debido a que el entorno no se veía ordenado, es como una sensación de que es la última habitación que quedaba.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Festejando en su restaurante las fiestas patrias

Excelente ubicación y todos muy atentos
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Evento en hotel

Todo muy bien
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Stayed 1 night in Jan 2026