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The Westin Resort & Spa Puerto Vallarta

5.0 star property

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Photo gallery for The Westin Resort & Spa Puerto Vallarta

2 outdoor pools, pool umbrellas
Property video
2 restaurants, international cuisine
Minibar, in-room safe, desk, laptop workspace
2 restaurants, international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
$366
$303 nightly
$366 total
Total with taxes and fees
Feb 9 - Feb 10

Explore the area

View in a map
Paseo De La Marina Sur 205, Puerto Vallarta, 48354
  • Place, El Faro Lighthouse
    ‪9 min walk‬
  • Place, Vallarta Casino
    ‪10 min walk‬
  • Place, Cruise Ship Terminal
    ‪4 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

Two Double Room with Ocean View

  • Sleeps 4

King Room With Ocean View

  • Sleeps 2

View all photos for Junior Suite, 2 Double, Partial ocean view

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 2 Double, Partial ocean view

8.6 out of 10
Excellent
(38 reviews)
  • 581 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King, Sofa bed, Partial ocean view

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King, Sofa bed, Partial ocean view

9.0 out of 10
Wonderful
(43 reviews)
  • 581 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Double, Ocean view

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 2 Double, Ocean view

8.6 out of 10
Excellent
(23 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King, Sofa bed, Ocean view

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King, Sofa bed, Ocean view

8.0 out of 10
Very good
(31 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Double, Ocean view, High floor

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 2 Double, Ocean view, High floor

8.0 out of 10
Very good
(4 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King, Sofa bed, Ocean view, High floor

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King, Sofa bed, Ocean view, High floor

9.2 out of 10
Wonderful
(5 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sky Pool, Junior Suite, 2 Double, Ocean view, High floor

Sky Pool, Junior Suite, 2 Double, Ocean view, High floor | Minibar, in-room safe, desk, laptop workspace

Sky Pool, Junior Suite, 2 Double, Ocean view, High floor

8.0 out of 10
Very good
(2 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Sky Pool, Junior Suite, 1 King, Sofa bed, Ocean view

Minibar, in-room safe, desk, laptop workspace

Sky Pool, Junior Suite, 1 King, Sofa bed, Ocean view

7.2 out of 10
Good
(7 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Heavenly Pool Panoramic, Suite, 1 King, Sofa bed, Ocean view

Minibar, in-room safe, desk, laptop workspace

Heavenly Pool Panoramic, Suite, 1 King, Sofa bed, Ocean view

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Heavenly Penthouse, 1 Bedroom Bi-level Suite, 1 King

Heavenly Penthouse, 1 Bedroom Bi-level Suite, 1 King | Minibar, in-room safe, desk, laptop workspace

Heavenly Penthouse, 1 Bedroom Bi-level Suite, 1 King

  • 732 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King, Ocean view, High floor

Presidential Suite, 1 King, Ocean view, High floor | Living room | 32-inch LCD TV with satellite channels, TV

Presidential Suite, 1 King, Ocean view, High floor

  • 2906 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior King Suite with Ocean View

  • Sleeps 2

Presidential King Suite with Ocean View

  • Sleeps 4

King Room with Partial Ocean View

  • Sleeps 2

Two Double Room with Partial Ocean View

  • Sleeps 4

View all photos for Heavenly Panoramic, Suite, 1 King, Sofa bed, Ocean view

Heavenly Panoramic, Suite, 1 King, Sofa bed, Ocean view | Minibar, in-room safe, desk, laptop workspace

Heavenly Panoramic, Suite, 1 King, Sofa bed, Ocean view

  • 732 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Wholesome Family, Studio, 1 King, Sofa bed, Pool view

Wholesome Family, Studio, 1 King, Sofa bed, Pool view | Minibar, in-room safe, desk, laptop workspace

Wholesome Family, Studio, 1 King, Sofa bed, Pool view

  • 570 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Wholesome Family, 2 Bedroom Suite, Pool view, Laundry Room

Wholesome Family, 2 Bedroom Suite, Pool view, Laundry Room | Minibar, in-room safe, desk, laptop workspace

Wholesome Family, 2 Bedroom Suite, Pool view, Laundry Room

  • 1097 sq ft
  • Sleeps 6
  • 2 Double Beds

Heavenly One Bedroom Suite with Pool View

  • Sleeps 4

View all photos for Signature Level Heavenly, Suite, 1 King, Ocean view

Minibar, in-room safe, desk, laptop workspace

Signature Level Heavenly, Suite, 1 King, Ocean view

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Level, Junior Suite, 2 Double, Ocean view

Minibar, in-room safe, desk, laptop workspace

Signature Level, Junior Suite, 2 Double, Ocean view

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Level, Junior Suite, 1 King, Sofa bed, Ocean view

Minibar, in-room safe, desk, laptop workspace

Signature Level, Junior Suite, 1 King, Sofa bed, Ocean view

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Pool-Adults Only, Junior Suite, 2 Double

Minibar, in-room safe, desk, laptop workspace

Swim Up Pool-Adults Only, Junior Suite, 2 Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up Pool-Adults Only, Junior Suite, 1 King, Sofa bed

Minibar, in-room safe, desk, laptop workspace

Swim Up Pool-Adults Only, Junior Suite, 1 King, Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

High Floor King Room with Ocean View

  • Sleeps 4

High Floor King Room With Ocean View And Whirlpool

  • Sleeps 2

High Floor Two Double Room with Ocean View

  • Sleeps 4

High Floor Two Double Room with Ocean View and Whirlpool

  • Sleeps 4

Heavenly, 2 Bedroom Suite, Pool View

  • Sleeps 6

Ambassador, 1 Bedroom Bi-Level Suite, 1 King, Sofa Bed

  • Sleeps 4

Wellness, Suite, 1 King, Sofa Bed, Ocean View, High Floor

  • Sleeps 4

Swim Up Pool-Junior Suite, 1 King, Sofabed

  • Sleeps 2

Swim Up Pool-Junior Suite, 2 Double

  • Sleeps 4

Similar properties

4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Marriott Puerto Vallarta Resort & Spa
  • Pool
  • Hot tub
  • All inclusive
  • Spa
4.4 out of 5, Excellent, 1,000 reviews
$298 nightly
The price is $360
Feb 16 - Feb 17
Total with taxes and fees
Marriott Puerto Vallarta Resort & Spa

About the neighborhood

Puerto Vallarta

With a stay at The Westin Resort & Spa Puerto Vallarta in Puerto Vallarta (Marina Vallarta), you'll be a 5-minute drive from Cruise Ship Terminal and 8 minutes from Malecon. .This beach resort is 9 mi (14.4 km) from Nuevo Vallarta Beach and 6.1 mi (9.9 km) from Playa de los Muertos.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • El Faro Lighthouse - 9 min walk - 0.5 miles
  • Vallarta Casino - 10 min walk - 0.6 miles
  • Marina Vallarta Golf Club - 12 min walk - 0.7 miles
  • Cruise Ship Terminal - 4 min drive - 1.7 miles
  • Hotel Zone Beach - 4 min drive - 1.7 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 11 min drive

Restaurants

  • ‪Mini Latte - ‬1 min walk
  • ‪Fajita Banana - ‬10 min walk
  • ‪La Terrazza Di Roma - ‬9 min walk
  • ‪Chappy's Sports Bar - ‬9 min walk
  • ‪El Faro Bar - ‬11 min walk

About this property

The Westin Resort & Spa Puerto Vallarta

Luxury resort on the beach, with 2 outdoor pools
The Westin Resort & Spa Puerto Vallarta offers 280 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. 32-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and complimentary toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

A private beach, an outdoor tennis court, and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 280 guestrooms featuring minibars and LCD televisions. Rooms have private balconies or patios. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, spring water baths, and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Beaux Arts resort include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy international cuisine at El Palmar, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to 11:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Puerto Vallarta? This resort has 16899 square feet (1570 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11:30 AM.
El Palmar - This restaurant specializes in international cuisine.
Arrecifes - Onsite theme restaurant.
La Cascada Lobby Lounge - Onsite lobby lounge.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 21 for adults and USD 11 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arrecifes
  • El Palmar
  • La Cascada Lobby Lounge

Things to do

  • 2 outdoor pools
  • Basketball
  • Boat tours
  • Children's club
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Paddleboard
  • Playground
  • Sauna
  • Scuba diving
  • Surf lessons
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,899 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Elevator (84 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (34 inches high)
  • Lever door handles
  • Pool hoist on site
  • Raised toilet seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 14 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Spring water bathtub
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 15 2025 to April 30 2026 (dates subject to change):
  • One of the dining venues
The property will be renovating from November 20 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Spa
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 20 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room bottled water
  • Newspaper
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 21 for adults and USD 11 for children
  • Fee for in-room wireless internet: USD 15 per day (rates may vary)
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Puerto Vallarta Westin Resort
Westin Puerto Vallarta
Westin Resort Puerto Vallarta
The Westin Resort Spa Puerto Vallarta
The Westin & Puerto Vallarta
The Westin Resort & Spa Puerto Vallarta Resort
The Westin Resort & Spa Puerto Vallarta Puerto Vallarta
The Westin Resort & Spa Puerto Vallarta Resort Puerto Vallarta

The Westin Resort & Spa Puerto Vallarta Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1005 reviews
Rating 8 - Good. 228 out of 1005 reviews
Rating 6 - Okay. 102 out of 1005 reviews
Rating 4 - Poor. 64 out of 1005 reviews
Rating 2 - Terrible. 30 out of 1005 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice champagne welcome drink. Beautiful property. Lovely ocean view from the room. Comfy beds and pillows. Great housekeeping. Nice and mild signature hotel scent. Friendly staff. Would have liked more varied breakfast, lunch and dinner options. The chaise lounges on the beach were very dirty and worn. The chaise lounges around the pool were not much better. It was unclear how to get an umbrella and lounge chair to relax on the beach. Perhaps several should have been set up early in the day. We had to get our own chaise lounges and there were no umbrellas around.
Stayed 4 nights in Oct 2025

8/10 Good

Jesus

Liked: Staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

Everado

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was just beautiful the whole open air concept was amazing. Staff was superb.
Stayed 3 nights in Oct 2025

4/10 Poor

emilia

Traveled with family and small children
Liked: Staff & service, amenities
Very noisy, construction wakes you up very early and it’s nonstop till late afternoon. There’s no relaxing in this hotel! Rooms need more attention on cleaning and upkeep
Stayed 3 nights in Sep 2025

10/10 Excellent

David, Sg Buloh

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Legitimate 5 star hotel. Staff were very good. Meals so so but timely. The Marina district is good if you are a walker or runner. Easy, clean and feels safe.
Stayed 5 nights in Sep 2025

6/10 Okay

HEE HYOUNG

Stayed 5 nights in Sep 2025

4/10 Poor

Manuel

Disliked: Property conditions & facilities
They moved me out of the hotel for 1 day to due to rooms being fixed
Stayed 6 nights in Sep 2025

10/10 Excellent

JOSE YADIR, SAN YSIDRO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean Hotel, very friendly staff and the foot quality. It was Very Good definitely I will come back. The pools was amazing clean even this is old property. The Maintenance done to the property. Make it feel like it’s a New property. Definitely Enjoy My Stay There.
Stayed 4 nights in Sep 2025

10/10 Excellent

AILIN

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel! The last night of my stay was filled with loud young adults running around the hotel though and had to get staff involved to quiet them down but they did. The staff were all sooo nice and helpful!
Stayed 4 nights in Apr 2025

10/10 Excellent

Teodros

Stayed 5 nights in Jul 2025

10/10 Excellent

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, amenities
My family and I stayed at the Westin for 6 nights at the begging of August. Our stay was amazing. From the moment we checked in to the moment we checked out, the staff was nothing short of amazing. They exceeded our expectations. The resort itself is in need of some TLC. They are in the middle of renovations which explains a lot. However, the rooms were clean and comfortable during our stay. The food at the breakfast buffet was amazing!!! Some of the best food we’ve had at a resort. Our compliments to the chef! The location is great. Walking distance to the marina and an OXXO. We would definitely come back!
Stayed 5 nights in Aug 2025

10/10 Excellent

Paola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! First, its close to the airport, and there is a marina across the street which has several different food options and money exchange services. Close to most touristy places. The service was truly the best ive ever had in Mexico! The hotel was very nice and clean! I recommend 100% the staff was amazing! Very friendly!
Stayed 7 nights in May 2025

6/10 Okay

Jeremiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Hot Pools and Mosquitos

Could be a great property but the pools were hot and the common areas had lots of mosquitoes.
Stayed 3 nights in Jul 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

4/10 Poor

Leslie Nicoln Jimenez

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The Westin resort is super beautiful, the staff is extremely friendly and helpful. The restaurants inside are super yummy. However it is not worth the money you pay. They don’t include free breakfast or dinner which is the minimum that a resort should offer. The housekeeper did not clean our room or replace the items needed. We had to request something as simple as toilet paper. There’s no AC in the lobby or hallways only in the bedroom. I would have to think twice about coming back to this resort. It’s also pretty far from the city.
Stayed 7 nights in Aug 2025

10/10 Excellent

Gayle Burnett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is always top notch!!
Stayed 3 nights in Aug 2025

8/10 Good

Shada

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The service was excellent and staff was so helpful and kind, but the property is in desperate need of an update. I understand that work is being done to make that happen, but it’s years before it gets to what it’s claimed to be on the website. Nonetheless, we had a great time. Just don’t expect to show up at a 5 star hotel, because it is not that. And DO NOT forget to bring your mosquito repellent, unless you want to be eaten alive.
Stayed 6 nights in Jul 2025

10/10 Excellent

Eddie

Stayed 2 nights in Aug 2025

6/10 Okay

Erick

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Place is Paradise in Mexico. Beautiful Hotel. Staff was great and felt modern and well built. My only problem, the place was under construction and the constant noise was a deal breaker. Even on Sunday the jack hammer and pounding of hammers ruined our entire stay. Far from all the night life. By May of 2026 it will be an all inclusive hotel.
Stayed 4 nights in Aug 2025

8/10 Good

Anthony

Stayed 4 nights in Jul 2025

6/10 Okay

Alain

Stayed 4 nights in Jul 2025

10/10 Excellent

Rumel Panganiban

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool and the staff…spa facility is moderate the massage was very pricey
Stayed 5 nights in Jul 2025

2/10 Terrible

Frank

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Don’t stay here until construction is finished! Construction noise all day, Friday night and weekend! Beach and pools are awesome but noise kills it! They moved us from 4th floor to 6th floor, did not help. You may be ok if room is away from construction site. Disappointed!
Stayed 7 nights in Jul 2025

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos Gamboa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Will stay here very time.
Stayed 7 nights in May 2025