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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
7 restaurants, breakfast, lunch, dinner served; international cuisine
Junior Suite Hacienda Terrace | Bathroom | Shower, free toiletries, towels
4 bars/lounges, poolside bar
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Restaurant
  • Air conditioning
  • Gym
The current price is $353
$291 nightly
$353 total
Total with taxes and fees
Jun 2 - Jun 3

Explore the area

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Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Place, Hotel Zone Beach
    ‪2 min walk‬
  • Place, La Isla
    ‪7 min walk‬
  • Place, Puerto Mágico
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪6 min drive‬

Room options

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk

Jr Suite Hacienda King

8.0 out of 10
Very good
(16 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(24 reviews)
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out

7.2 out of 10
Good
(12 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(8 reviews)
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk

Junior Suite Hacienda Swim Out King

8.0 out of 10
Very good
(18 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Free minibar, in-room safe, laptop workspace, blackout drapes
Krystal Grand Puerto Vallarta All Inclusive
Puerto Vallarta
  • Pool
  • All inclusive
  • Spa
  • Kids pool
3.9 out of 5, Good, 528 reviews
$207 nightly
The price is $251
Jun 2 - Jun 3
Total with taxes and fees
Krystal Grand Puerto Vallarta All Inclusive

About the neighborhood

Puerto Vallarta

With a stay at The Hacienda at Krystal Grand Puerto Vallarta in Puerto Vallarta (Hotel Zone), you'll be steps from Bay of Banderas and 10 minutes by foot from Cruise Ship Terminal. .This all-inclusive hotel is 3 mi (4.8 km) from Malecon and 3.8 mi (6.2 km) from Playa de los Muertos.

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.1 miles
  • Playa de Oro - 2 min walk - 0.1 miles
  • La Isla - 7 min walk - 0.4 miles
  • Puerto Mágico - 9 min walk - 0.5 miles
  • Plaza Caracol - 16 min walk - 0.9 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

Restaurants

  • ‪Talavera - ‬1 min walk
  • ‪Le Delice - ‬8 min walk
  • ‪Seafire Restaurant - ‬8 min walk
  • ‪McCarthy’s - ‬7 min walk
  • ‪Icon Beach Bar - ‬1 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.
Make yourself at home in one of the 192 air-conditioned rooms featuring minibars and espresso makers. Rooms have private furnished balconies. Flat-screen televisions with satellite programming provide entertainment, while wired internet access (surcharge) keeps you connected. Bathrooms have showers and complimentary toiletries.
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a steam room, and a 24-hour fitness center. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and a banquet hall.
Enjoy international cuisine at Talvera, one of the hotel's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Talvera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 13 years old are not permitted at this adults-only property

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1001 reviews
Rating 8 - Good. 276 out of 1001 reviews
Rating 6 - Okay. 153 out of 1001 reviews
Rating 4 - Poor. 87 out of 1001 reviews
Rating 2 - Terrible. 69 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Quick and easy check in and check out. Very friendly staff, nice rooms, food was decent, pools were great.
Swim out room on Hacienda sice
Stayed 6 nights in Jan 2026

6/10 Okay

Amanda

Stayed 6 nights in Jan 2026

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities
The staff was very friendly, helpful, courteous. Our room was wonderful. The food options were plenty, and all were great!!
Stayed 7 nights in Jan 2026

10/10 Excellent

Leslie

Every single staff greeted us as we passed by. Reall
Stayed 5 nights in Jan 2026

4/10 Poor

Naazreen

Traveled with family
Disliked: Amenities
I booked this resort based on reviews off youtube, Expedia and trivago. It’s an okay resort but the food options was very disappointing. I’ve stayed at all inclusive resorts in Mexico but this place really threw me off. They had 4 restaurant options between the Krystal grand and La hacienda, and only took few reservations per day. The buffet barely had any food optionals. For anyone that is a vegetarian or pescatarian, you have two or three options for lunch and dinner. Breakfast was decent. Even Mexican night was disappointing. Barely had any seafood options and there was quite a bit of cross-contamination. The drinks were watery and room service charges 150 peso per order. Room service was good but you did have to wait an hour for food. We ordered around 1030/11pm. One night they had no room service at all. Dessert is good. They didn’t provide shuttle service to go to downtown or from the airport. They told me it’s easier to get a cab, but they failed to inform you the prices of a cab for 10 mins is about 70$ USD. Grab an uber, just gotta walk 5 mins to the other side of the airport to catch one. Rooms were clean and the cleaners were efficient. Staff is friendly but not as helpful. Pools were nice but I found that they needed to upkeep it which they didn’t, especially considering it’s bee season and there were bees floating around. Overall I would give it a 5.5/10 or 3 stars. it’s mid and you can find better places for the same price.
Stayed 4 nights in Jan 2026

10/10 Excellent

Eddie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very satisfied and would return.
Stayed 5 nights in Dec 2025

8/10 Good

Sinuhé, Cuautla

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar para solo adultos, ofrece lo justo pero necesario. Agradable lugar y acceso al area de familia. La habitación con jacuzzy muy agradable y bonita, no hubo ninguna inconformidad con la estadia.
Stayed 4 nights in Dec 2025

10/10 Excellent

david j

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice & helpful. Fun entertainment in the pool area & music at the bar was good. Bar tenders were attentive. Servers in all restaurants & buffets were very attentive & thorough.
Stayed 5 nights in Jan 2026

8/10 Good

Nicolas

Stayed 3 nights in Jan 2026

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2025

8/10 Good

Laurie, Saint John

Liked: Cleanliness, amenities, property conditions & facilities
Very attentive and hardworking staff
Stayed 5 nights in Dec 2025

6/10 Okay

Juana

Traveled with family
Liked: Cleanliness, amenities
The room was spacious, the hacienda was a bit outdated compared to others but very clean. Staff were a hit and miss some were friendly while some could benefit from retraining (waiters/hostess). The food was good. The beach was calm and that was great staff outdoors was polite and assisted in finding chairs.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gillermina, Fresno

Stayed 4 nights in Dec 2025

8/10 Good

Kaelin

Stayed 6 nights in Dec 2025

6/10 Okay

Marty Roy

Traveled with partner
Disliked: Amenities
The food needs to be dramatically improved. They do not have enough spots at the plated restaurant meals at night booking them as next to impossible. The menu never changes significantly. Additional staff would be helpful serving around the pool
Stayed 5 nights in Dec 2025

2/10 Terrible

Dhania Gabriela Portilla

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room didn’t have any doors between the bed and the bathroom, then the toilet didn’t have a door either, we didn’t have a phone in the room, and they ignored our room service request in their chat for over and hour, they just helped us once we went to complain at the front desk, food is bad, staff is not helpful at all. We only received a good service from Aldo and Felix at the beach area. Terrible experience, do not recommend at all.
Stayed 4 nights in Dec 2025

10/10 Excellent

Heather

Stayed 2 nights in Dec 2025

6/10 Okay

Paul

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The grounds are extremely nice. The staff are very friendly and helpful. The hotel itself is in need of a major renovation.
Stayed 7 nights in Dec 2025

6/10 Okay

Magaly

Staff were great,
Stayed 3 nights in Dec 2025

10/10 Excellent

Roberto, Holland

Stayed 7 nights in Dec 2025

10/10 Excellent

Hadi Medina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome resort and the staff is absolutely amazing, bring cash for tips because the staff goes above and beyond to make your stay unforgettable. Stayed on the adults side it was pretty quite and relaxing. If your looking to party and get wild this is NOT the place it has a chill vibe here. A lot of couples and older married couples.
Stayed 4 nights in Nov 2025

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff were excellent! Food was average. Nice pool areas
Stayed 10 nights in Dec 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities
Quick check in and clean food was great with amazing suite
Stayed 1 night in Dec 2025

8/10 Good

shawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a swim up room. Was amazing having our own pool to hang out in. Staff was amazing everyone so friendly. Special shot out to David a bartender and Cesar who was wait staff. Both excellent Only complaint we had was the food.good things there were restaurants nearby to go eat at
Stayed 5 nights in Dec 2025