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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

A swimming pool with lounge chairs and umbrellas, surrounded by palm trees and hotel buildings.
A modern bathroom with a large bathtub, a separate shower area, and a vanity with a mirror.
A spacious indoor area with a round table and chairs, a seating area with couches and chairs, and a view of palm trees outside.
A spacious indoor dining area with large windows, modern furniture, and a view of the cityscape.
A modern bathroom with a wooden vanity, a large mirror, and a towel rack.

Reviews

7.8 out of 10
Good

Popular amenities

  • All inclusive
  • Restaurant
  • Air conditioning
  • Gym
The current price is $311
$257 nightly
$311 total
Total with taxes and fees
Sep 11 - Sep 12

Explore the area

View in a map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Place, Hotel Zone Beach
    ‪2 min walk‬
  • Place, La Isla
    ‪7 min walk‬
  • Place, Puerto Mágico
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪6 min drive‬

Room options

View all photos for Jr Suite Hacienda King

A bedroom with a patterned wall, a bed, a nightstand, a desk, and a balcony with a view.

Jr Suite Hacienda King

8.0 out of 10
Very good
(16 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Double

A hotel room with two beds, a ceiling fan, a TV, a small table with chairs, and a view of the outdoors.

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda King Pool View

A hotel room with a large bed, a desk, a TV, and a balcony with a view of palm trees.

Junior Suite Hacienda King Pool View

8.8 out of 10
Excellent
(26 reviews)
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

A hotel room with a wooden ceiling, a large bed with white linens, a small round table, a sofa, and a wall with blue and white patterned wallpaper.

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Swim Out

A hotel room with a large bed, a sitting area with a table and chairs, a small table with a vase, and a view of a pool.

Junior Suite Hacienda Swim Out

7.2 out of 10
Good
(12 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

A hotel room with a large bed, a desk, a chair, a dining table, and a balcony with a view of greenery.

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(8 reviews)
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

A hotel room with a bed, desk, chair, and a view of a swimming pool.

Junior Suite Hacienda Swim Out King

8.0 out of 10
Very good
(18 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Minibar (free items), in-room safe, laptop workspace, blackout drapes
Krystal Grand Puerto Vallarta All Inclusive
Puerto Vallarta
  • Pool
  • All inclusive
  • Spa
  • Kids pool
3.9 out of 5, Good, 577 reviews
$203 nightly
The price is $245
Sep 11 - Sep 12
Total with taxes and fees
Krystal Grand Puerto Vallarta All Inclusive

About the neighborhood

Puerto Vallarta

With a stay at The Hacienda at Krystal Grand Puerto Vallarta in Puerto Vallarta (Hotel Zone), you'll be steps from Bay of Banderas and 10 minutes by foot from Cruise Ship Terminal. .This all-inclusive hotel is 3 mi (4.8 km) from Malecon and 9.6 mi (15.5 km) from Nuevo Vallarta Beach.

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.1 miles
  • Playa de Oro - 2 min walk - 0.1 miles
  • La Isla - 7 min walk - 0.4 miles
  • Puerto Mágico - 9 min walk - 0.5 miles
  • Plaza Caracol - 16 min walk - 0.9 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪Jardin Del Sol "Restaurante - ‬2 min walk
  • Häagen-Dazs
  • ‪McCarthy’s - ‬7 min walk
  • ‪Icon Beach Bar - ‬1 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.
Make yourself at home in one of the 192 air-conditioned rooms featuring minibars and espresso makers. Rooms have private furnished balconies. Flat-screen televisions with satellite programming provide entertainment, while wired internet access (surcharge) keeps you connected. Bathrooms have showers and complimentary toiletries.
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a steam room, and a 24-hour fitness center. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and a banquet hall.
Enjoy international cuisine at Talvera, one of the hotel's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Talvera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 13 years old are not permitted at this adults-only property

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1002 reviews
Rating 8 - Good. 276 out of 1002 reviews
Rating 6 - Okay. 155 out of 1002 reviews
Rating 4 - Poor. 85 out of 1002 reviews
Rating 2 - Terrible. 69 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

CHARLENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar well stocked, pool was awesome, both of them. Staff was friendly.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Emerita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything had an amazing time! Would recommend to others. I have no complaints would visits again!!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Alejandro

Liked: Staff & service, amenities
Disliked: Cleanliness
The service was good, friendly staff.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Kathryn

Liked: Cleanliness
Everything was AMAZING
Stayed 7 nights in Feb 2026
Verified review

6/10 Okay

Christopher

Liked: Property conditions & facilities
Nice place
Stayed 6 nights in Dec 2025
Verified review

6/10 Okay

Adriana

Room was okay
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained. The pool area is huge, it’s part of this larger area you can walk to with full access as well. There is a hidden rooftop pool area. Not many people there. Excellent food
This is rooftop pool
Awesome plants
These bowls are delisious
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Quick and easy check in and check out. Very friendly staff, nice rooms, food was decent, pools were great.
Swim out room on Hacienda sice
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
i would say our stay was exceptional. The staff were 10/10, so friendly and helpful. We loved our swim out room, it was such a blessing. The food was also excellent. the room was very clean and comfortable. i would highly recommend. 10:10
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Shaun Samuel

Liked: Cleanliness, amenities, property conditions & facilities
Service everywhere was really good and friendly. Food was really good and nice variety. Pools kept clean. Great coffee shop.
Stayed 10 nights in Jan 2026
Verified review

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities
Quick check in and clean food was great with amazing suite
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amenities and staff
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
We only stayed 2 nights and it was just the break we were looking for. Large comfortable rooms, decent food and great service staff.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities
The staff was very friendly, helpful, courteous. Our room was wonderful. The food options were plenty, and all were great!!
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes we enjoyed the pool very much! I love that it’s only 4 and a bit feet deep throughout. It was nice to be on the adult side for sure. We enjoyed the pillar pool as well, a bit quieter. Our room was clean with plenty of towels daily! Staff were very good and super friendly! The rooftop pool was also beautiful to watch the sunset! The hacienda side where we stayed is a little tired, but overall good! We will come back next year!
Stayed 10 nights in Apr 2026
Verified review

10/10 Excellent

TerriLynn

Liked: Cleanliness, amenities, property conditions & facilities
Great place to go. The food was great and the service top notch. Stayed at the adults only side. Only downfall is the construction next door.
Stayed 11 nights in Jan 2026
Verified review

8/10 Good

Petras

Liked: Cleanliness, amenities, property conditions & facilities
The staff very nice ,the rooms pretty clean,
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Timothy John

Liked: Cleanliness, amenities, property conditions & facilities
Very good food staff service was amazing.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Kelsey

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Excellent staff everywhere - from check in, pool side services, beach services, cleaning & maintenances. Would go back!
Stayed 8 nights in Jan 2026
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hacienda swim out! Get it.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Magaly

Staff were great,
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
Very attentive and hardworking staff
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities
The staff were excellent! Food was average. Nice pool areas
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very satisfied and would return.
Stayed 5 nights in Dec 2025

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