Krystal Grand Puerto Vallarta All Inclusive

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Dates

March 2026

April 2026

Free minibar, in-room safe, laptop workspace, blackout drapes

Jr. Suite Balcony King | Free minibar, in-room safe, laptop workspace, blackout drapes

4 restaurants, breakfast, lunch served; local and international cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

All inclusive
Spa
Free WiFi
Restaurant
Air conditioning

$230 nightly

$279 total

Total with taxes and fees

Mar 22 - Mar 23

Explore the area

136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333

Place, Cathedral of Our Lady of Guadalupe
‪19 min walk‬
Place, Go Karts
‪19 min walk‬
Place, Paradise Adventure Park / Canopy Indio
‪3 min drive‬
Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
‪9 min drive‬

Room options

Deluxe Resort View Double

Very good

Resort view
427 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Deluxe Resort View King

Excellent

Resort view
427 sq ft
1 bedroom
Sleeps 2
1 King Bed

Deluxe Partial Ocean View King

Very good

Partial sea view
427 sq ft
1 bedroom
Sleeps 2
1 King Bed

Deluxe Partial Ocean view Double

Very good

Partial ocean view
427 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Deluxe Ocean View King

Very good

Sea view
427 sq ft
1 bedroom
Sleeps 2
1 King Bed

Deluxe Ocean View Double

Wonderful

Sea view
427 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Jr. Suite Balcony King

Partial ocean view
534 sq ft
1 bedroom
Sleeps 2
1 King Bed

Jr. Suite Balcony Double

Excellent

Partial ocean view
534 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Jr. Suite Jacuzzi Double

Partial ocean view
534 sq ft
1 bedroom
Sleeps 3
2 Double Beds

Jr. Suite Jacuzzi King

Wonderful

Partial ocean view
534 sq ft
Sleeps 2
1 King Bed

Jr. Suite Hacienda King

Wonderful

Garden view
463 sq ft
Sleeps 2
1 King Bed

Jr. Suite Hacienda Double

Exceptional

Garden view
427 sq ft
Sleeps 3
2 Queen Beds

Similar properties

Pool
All inclusive
Waterslide
Free WiFi

$216 nightly

Mar 16 - Mar 17

Total with taxes and fees

About the neighborhood

Puerto Vallarta

When you stay at Krystal Grand Puerto Vallarta All Inclusive in Puerto Vallarta, you'll be on the beach, within a 15-minute drive of Cruise Ship Terminal and Malecon. .This all-inclusive hotel is 7.9 mi (12.8 km) from Playa de los Muertos and 8.1 mi (13.1 km) from Nuevo Vallarta Beach.

What's nearby

Cathedral of Our Lady of Guadalupe - 19 min walk - 1.0 mile
Go Karts - 19 min walk - 1.0 mile
Paradise Adventure Park / Canopy Indio - 3 min drive - 1.9 miles
Campo de Golf Ixtapa - 6 min drive - 1.5 miles
Cruise Ship Terminal - 11 min drive - 7.4 miles

Getting around

Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 17 min drive

Restaurants

‪El Cochiloco - ‬5 min drive
‪La Tienda Grande - ‬5 min drive
‪Fika cafétéria - ‬18 min walk
‪El Zarape - ‬5 min drive
‪Cantaritos Mala Copa - ‬6 min drive

About this property

Krystal Grand Puerto Vallarta All Inclusive

Krystal Grand Puerto Vallarta All Inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch LED televisions come with premium cable channels.

Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 451 air-conditioned rooms featuring free minibar items and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools and a 24-hour fitness center. Additional features at this hotel include concierge services, babysitting, and an arcade/game room.

Enjoy local and international cuisine at Sea Fire, one of the hotel's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Vallarta? This hotel has 11141 square feet (1035 square meters) of space consisting of a conference center and 7 meeting rooms.

Sea Fire - This beachfront buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Le Délice - Overlooking the garden, this restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Il Formaggio - This beach restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Fogo - Overlooking the garden, this restaurant specializes in Brazilian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

O' West - This poolside bar specializes in local and international cuisine and serves lunch only. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps

Parking and transportation

Covered valet parking on site (MXN 55 per night; includes in/out privileges)

Food and drink

2 bars/lounges
4 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Fogo
Il Formaggio
Le Délice
O' West
Sea Fire

Things to do

24-hour gym
4 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Free beach club
Free children's club
Full-service spa
Indoor pool
Playground
Shopping

Family friendly

4 outdoor pools
Arcade/game room
Art supplies
Beach toys
Children's books
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
High chair
In-room babysitting (surcharge)
Indoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

7 meeting rooms
Business center
Computer station
Conference center (11,141 square feet of space)
Coworking space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach

Full-service spa

5 treatment rooms
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (40 inch wide door)
Handrails in stairways (40 inches high)
Lever door handles
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

Communal living room
Designated smoking areas (fines apply)

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Children's slippers
Designer toiletries
Hair dryer
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

32-inch LED TV with premium cable channels

Food and drink

Chef service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Air conditioning
Ceiling fan
Connecting rooms available
Electrical adapters
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Mobile key entry
Phone
Window screens

Policies

Check-in

Check-in time starts at 4:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

Covered valet parking fee: MXN 55 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 9:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

No pets and no service animals are allowed at this property

Guests under 18 years old are not allowed in the spa

Property is also known as

Krystal Altitud Vallarta AIl Inclusive

Krystal Altitude Vallarta AIl Inclusive

Krystal Grand Altitude Pto. Vallarta AI

Krystal Grand Puerto Vallarta All Inclusive Hotel

Krystal Grand Altitude Puerto Vallarta AIl Inclusive

Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta

Krystal Grand Puerto Vallarta All Inclusive Reviews

7.6

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

2/10 Terrible

Jane

Nov 18, 2025

Stayed 7 nights in Oct 2025

8/10 Good

Disa

Nov 17, 2025

Stayed 9 nights in Nov 2025

2/10 Terrible

Roberto Carlos

Nov 15, 2025

Disliked: Cleanliness

Dirty

Stayed 2 nights in Nov 2025

10/10 Excellent

Evet

Traveled with partner

Nov 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff was very efficient, room was very clean. Dinner and show on the beach was wonderful!

Stayed 1 night in Nov 2025

8/10 Good

JUDITH, Irvine

Nov 10, 2025

Stayed 3 nights in Oct 2025

2/10 Terrible

Connor

Traveled with partner

Nov 7, 2025

Disliked: Cleanliness, property conditions & facilities

1. Extreme Health and Sanitation Crisis The level of filth and neglect was shocking, and poses a serious health risk: • BED BUGS (With Evidence): The single most critical issue was discovering bed bugs on the premises. I have photographic proof of the insects and their waste, which I am attaching to this email. This is a severe, documented health violation that made the room instantly uninhabitable. • General Filth: Beyond the infestation, the room was disgusting. The mattress itself was stained, the sheets were dirty, and the toilet was visibly filthy. • Bad Odor: The entire room had a persistent, unpleasant, stale smell upon arrival that ventilation could not fix. • Unusable Amenities: Even basic items were unsanitary; the iron and ironing board were heavily stained and unusable. 2. Fraudulent Advertising and Unlivable Conditions The accommodation we paid for was not the one advertised, and the conditions were completely unlivable: • False Photos: The images on the Expedia listing are fraudulent and bear no resemblance to the current reality. • Undisclosed Construction: We were never warned that the resort is undergoing massive, loud construction directly outside our window, destroying any chance of relaxation. • Total Loss of Privacy: Because of the nearby construction, we had multiple workers constantly looking directly into our room throughout the day. We were forced to keep our blinds shut 24/7 for privacy and security, turning our getaway into a dark, stressful cell.

Stayed 7 nights in Oct 2025

2/10 Terrible

Gregory

Traveled with group

Nov 7, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Pros: Very friendly pool and beach service staff. The hacienda pool waiter Carlos was absolutely amazing, constantly going above and beyond for out entire group and always maintaining a huge smile and positive attitude. Guiremo at the beach bar was also a treat to have serve us. Front desk attendants were very helpful in finding solutions to problems in the rooms which shouldn’t have ever happened at this price point. Cons: Staying at an active construction site was not disclosed. I was on the 7th floor and there was grinders and jackhammers going off at 7:00AM continuing throughout the entirety of the day, on both weekdays and weekends. Multiple of the rooms had Beatles, Moths and Bed Bugs littered throughout the rooms. Buffet food quality was mediocre at best, I was one of the few in our 15 person group that did not get sick. The A La Carte restaurant experience was terrible, 7/15 of us got the wrong order entirely and food quality was nothing better than the buffet. This “resort” was more so just a hotel. A total lack of activities for all age groups. Nearly nothing to do aside from go to the pool and beach which is an obvious expectation. Would never stay here again, and wouldn’t recommend it to anyone.

Stayed 7 nights in Oct 2025

4/10 Poor

Willow Samantha

Nov 7, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 7 nights in Oct 2025

2/10 Terrible

Paola

Oct 24, 2025

Stayed 6 nights in Oct 2025

8/10 Good

Deronshau

Traveled with family

Oct 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was great! The food on the buffet was pretty decent but the Paella at the buffet was wonderful.The Italian restaurant ( must have a reservation) was wonderful, with good vibes, and the food was amazing! We didn’t have a chance to try the Mexican restaurant or the French restaurant, so maybe next time. The only thing I would make people aware of is that the room we were staying in the bathroom does not have a door separating it from the rest of the space. There are frosted glass doors to the shower and toilet for privacy but not a door to enclose the whole bathroom. The staff cleaned the pool every day and they refilled the mini fridge every day. The bar and lounge area are nice as well. They call you a taxi or uber for you if needed. The staff was very friendly and helpful so do not hesitate to ask for assistance or their advice.

Stayed 4 nights in Oct 2025

8/10 Good

Nathanel Simon, Montreal

Traveled with group

Oct 21, 2025

Liked: Staff & service, amenities

Initial room selection was very inappropriate as there was a tremendous amount of construction being done close by due to renovations and a complex being built. Some things were also so-so in the room. Flagged the room issues with staff and got and 'upgrade': room had not been deep cleaned and visible traces of the previous stay were still visible. Turns out the last room i was given was in fact the best one and the most fitting of the reservation description I had booked several mo ths ago: It was u fortunated that i had to place several complaints to finally get what i was expectig to be set and done from the get go. Room service was ok but also sometimes forgetful on the night shift when requesting certain things. Pool area was ok. Got crowded very quick. Was at the beach most of the time due to this or went to the adult only side at the Hacienda complex when quiet and pool were needed. Bar selections are diverse, staff is very accommodating of requests for drinks. Dining experience (selected: La Catrina) was unfortunately very slow and not as authenticly mexican as initially described. Going to the old market area has proven better for views and better a la carte dining options. Food wise, buffets and all sides of the complex were very good. Regardless of the hiccups, i would book at the Krystal Grand Puerto Vallarta again.

Stayed 6 nights in Oct 2025

10/10 Excellent

Mirza Mohammad

Oct 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I don’t typically leave reviews, but this resort deserves it. The ocean views were stunning, the food was excellent, and the service throughout the resort was outstanding. The rooms, pools, and dining options were all exceptional. It’s also a wonderful place for families—our kids especially enjoyed the gaming station. Highly recommended for anyone looking for a memorable vacation Drinks were amazing.

Stayed 4 nights in Oct 2025

2/10 Terrible

Satinder

Oct 6, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2025

10/10 Excellent

HECTOR OMAR

Traveled with family

Oct 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El servicio es bueno, las instalaciones están bien aunque el edificio se siente algo viejo, las bebidas y la comida fueron de buena calidad y la atención del personal fue buena en general.

Stayed 1 night in Sep 2025

10/10 Excellent

Oswaldo

Sep 29, 2025

Stayed 1 night in Sep 2025

10/10 Excellent

alberto

Traveled with family

Sep 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy bien, very good

Stayed 3 nights in Sep 2025

10/10 Excellent

Antonio

Traveled with family and small children, Traveled with family

Sep 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room cleaning staff forgot to load our fridge with water bottles but other than that it was a great value for a very nice hotel

Stayed 2 nights in Jul 2025

10/10 Excellent

Maria

Traveled with partner

Aug 18, 2025

Liked: Amenities

The room, the service, front beach

Stayed 5 nights in Aug 2025

2/10 Terrible

Elizabeth

Traveled with family

Aug 14, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Bedbugs…. We were there for 3 nights and luckily we only had one night left and I appreciate that we were moved immediately after we found the bedbugs in the middle of the night because we got woken up by a smoke alarm that was triggered in the building and saw the bedbug crawling on the bed. Staff immediately moved us to a different room and was very attentive. Unfortunately it doesn’t change the fact that there were bedbugs.

Stayed 3 nights in Jul 2025

2/10 Terrible

Lourdes

Aug 7, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The hotel is old. Not look the same as the online pictures, my room wasn’t ready. At 4:30 They changed the room because the room what I reserved wasn’t ready . I didn’t liked that room and I asked them to get ready my room as soon as possible with full ocean view like my reservation . I waited until the 6pm to finally get in the room Also the strawberries and champagne was scheduled for August 1 between 1pm to 5pm and never arrived We made this trip for our 25th anniversary to have a wonderful time but unfortunately was the worse place where we stayed.

Stayed 4 nights in Jul 2025

6/10 Okay

John

Aug 6, 2025

Liked: Cleanliness, staff & service

Stayed 5 nights in Jun 2025

8/10 Good

Pamela

Traveled with family

Aug 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Se tenía que hacer fila y esperar unos 20 min para entrar al buffet . El colchón ya estaba súper sumido . Muy incómodo . Comida 8/10 .

Stayed 1 night in Jul 2025

4/10 Poor

Cynthia

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family

Jul 30, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

We arrived around 2pm to join a larger group of friends and family that were in Puerto Vallarta for the weekend. We Tried to check in on the Krystal Grand side but Juan rudely told us that our reservation was only for 1 person and that we needed to go complete our check in on the Hacienda side of the property. On the Hacienda side the check in person that assisted us called someone to explain that we booked through Expedia and the reservation was intended for 2 people. They allowed it, registered us and told us our room would be ready after 3pm. We returned at 3pm for our keys and when we arrived at our room the AC was not working. It was set at 65 but the room temp was 82. We called maintenance and they sent someone after we called 3 times. The maintenance guy "released some trapped air" and told us to give it about 30 minutes. After 30 minutes we didnt feel an improvement and asked to be switched to another room. First they told us they were fully booked and couldn't accommodate and after expressing our frustration we were assisted by another person that claimed he was going to hook us up with an upgrade. The upgrade was useless to us and all we asked for was the type of room we pre-paid with an AC that works. After all that they assigned us a room and when we got there they keys didnt work. The administration staff is a nightmare. If it wasn't for the service staff we wouldnt even rate this place a 1 star.

Stayed 3 nights in Jul 2025

10/10 Excellent

Jackson

Jul 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beach, pool

Stayed 3 nights in May 2025

8/10 Good

Tamilla

Jul 24, 2025

Stayed 7 nights in Jul 2025

Krystal Grand Puerto Vallarta All Inclusive

Choose dates to view prices

Photo gallery for Krystal Grand Puerto Vallarta All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Resort View Double

Deluxe Resort View Double

View all photos for Deluxe Resort View King

Deluxe Resort View King

View all photos for Deluxe Partial Ocean View King

Deluxe Partial Ocean View King

View all photos for Deluxe Partial Ocean view Double

Deluxe Partial Ocean view Double

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

View all photos for Jr. Suite Balcony King

Jr. Suite Balcony King

View all photos for Jr. Suite Balcony Double

Jr. Suite Balcony Double

View all photos for Jr. Suite Jacuzzi Double

Jr. Suite Jacuzzi Double

View all photos for Jr. Suite Jacuzzi King

Jr. Suite Jacuzzi King

View all photos for Jr. Suite Hacienda King

Jr. Suite Hacienda King

View all photos for Jr. Suite Hacienda Double

Jr. Suite Hacienda Double

Similar properties

Krystal Vallarta - All Inclusive

About the neighborhood

Puerto Vallarta

What's nearby

Getting around

Restaurants

About this property

Krystal Grand Puerto Vallarta All Inclusive

All inclusive details

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

Good

8.0/10

8.4/10

7.8/10