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Neptune, an Ash Hotel

3.5 star property

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Photo gallery for Neptune, an Ash Hotel

Property entrance
Lobby sitting area
2 bars/lounges, karaoke bar, cocktail bar
The Guardian Suite, One King Bed | Premium bedding, pillowtop beds, minibar, individually decorated
Interior detail

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
$183
$158 nightly
$183 total
Total with taxes and fees
Feb 21 - Feb 22

Explore the area

View in a map
122 Fountain Street, Providence, RI, 02903
  • Place, Amica Mutual Pavilion
    ‪1 min walk‬
  • Place, Rhode Island Convention Center
    ‪2 min walk‬
  • Place, Providence Place Mall
    ‪3 min walk‬
  • Airport, Providence, RI (PVD-T.F. Green)
    ‪13 min drive‬

Room options

View all photos for The Patron Double Room, 1 Double Bed

Premium bedding, pillowtop beds, minibar, individually decorated

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 247 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room) | Premium bedding, pillowtop beds, minibar, individually decorated

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Bunk Beds

View all photos for Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room) | Premium bedding, pillowtop beds, minibar, individually decorated

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 301 sq ft
  • Sleeps 4
  • 4 Twin Bunk Beds

View all photos for The Mates Room, One Queen Bed

The Mates Room, One Queen Bed | Premium bedding, pillowtop beds, minibar, individually decorated

The Mates Room, One Queen Bed

7.0 out of 10
Good
(22 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds | Premium bedding, pillowtop beds, minibar, individually decorated

The Gang Room, Two Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for The King Room, One King Bed

The King Room, One King Bed | Premium bedding, pillowtop beds, minibar, individually decorated

The King Room, One King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The Guardian Suite, One King Bed

The Guardian Suite, One King Bed | Premium bedding, pillowtop beds, minibar, individually decorated

The Guardian Suite, One King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

The King Room, One King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior
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4.5 out of 5, Wonderful, 2,938 reviews
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Total with taxes and fees
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About the neighborhood

Providence

With a stay at Neptune, an Ash Hotel, you'll be centrally located in Providence, steps from Amica Mutual Pavilion and Rhode Island Convention Center. .This hotel is 0.2 mi (0.4 km) from Providence Place Mall and 0.3 mi (0.5 km) from Johnson and Wales University.

What's nearby

  • Amica Mutual Pavilion - 1 min walk - 0.1 miles
  • Rhode Island Convention Center - 2 min walk - 0.1 miles
  • Providence Place Mall - 3 min walk - 0.2 miles
  • Johnson and Wales University - 3 min walk - 0.2 miles
  • Rhode Island School of Design - 10 min walk - 0.6 miles

Getting around

  • Providence Station - 10 min walk
  • T.F. Green Airport (PVD) - 16 min drive

Restaurants

  • ‪Dunkin' - ‬3 min walk
  • ‪La Salle Concessions - ‬4 min walk
  • ‪Black Sheep - ‬4 min walk
  • ‪Papa Gino’s - ‬3 min walk
  • ‪Maruichi Japanese Food & Deli - ‬2 min walk

About this property

Neptune, an Ash Hotel

Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. These individually decorated and furnished accommodations include desks. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 52 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and bike storage.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Local cuisine breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Limited parking is available onsite.
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
The Dean Bar - Onsite cocktail bar.
The Boombox - Onsite karaoke bar. Open select days.
Bolt Coffee - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 38.75 per night)
  • Limited onsite parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bolt Coffee
  • The Boombox
  • The Dean Bar

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 496 out of 1002 reviews
Rating 8 - Good. 247 out of 1002 reviews
Rating 6 - Okay. 136 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 42 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Etaysia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff attentive and accommodating with check in. Favorite boutique hotel in providence!
Stayed 1 night in Nov 2025

10/10 Excellent

Valeria

Stayed 2 nights in Nov 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Edna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a really good stay, the room was good and they had a small cafe. I wish they also had a food option
Stayed 3 nights in Nov 2025

6/10 Okay

Tracy

Liked: Cleanliness
Disliked: Amenities
The bar and restaurant were not open. There was no available water other than from the bathroom sink and the ice machine was not working.
Stayed 1 night in Nov 2025

6/10 Okay

Jungwon

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Juana

Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Clean
Stayed 3 nights in Oct 2025

8/10 Good

Michael

Stayed 2 nights in Oct 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, comfy, well appointed room. Friendly staff, cool speakeasy was open. Didn't get to breakfast.
Stayed 1 night in Nov 2025

8/10 Good

Mark

Stayed 1 night in Nov 2025

10/10 Excellent

Marc

Stayed 1 night in Oct 2025

10/10 Excellent

Joyce

Liked: Cleanliness, amenities, property conditions & facilities
Staff is super friendly and mindful!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Ruben, Willimantic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't do breakfast we did get coffee with that was good. The 2 bars was great we had a nice time
Stayed 1 night in Oct 2025

8/10 Good

Kellerie

Liked: Cleanliness, property conditions & facilities
Darling room and helpful staff.
Stayed 1 night in Oct 2025

8/10 Good

Angelica, Denver

Business traveler
Liked: Cleanliness, property conditions & facilities
Clean and courteous staff
Stayed 2 nights in Oct 2025

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Dylan was the concierge he was helpful and checking went smoothly. Take the stairs. The elevator is tiny and you get in one side and out the other which we were informed about so we stopped on the floor and nothing happened. The door is manual and the gate doesn’t stay open. It was a little unsettling. After that intro to transportation, we took the stairs. The rooms are sparse but clean and quaint. In our room : Queen room : there’s a small table and lamp. Two small chairs and a folding luggage rack. A comfortable bed. Hot water. Split bathroom and a window that opens. It’s somewhere between a hostel and a hotel. I liked it. It was comfortable and quiet. Cons: There’s no place to put anything because there aren’t any surfaces besides the bed. No usb plugs so bring a block. No desk nor drawers. No full length mirror in the room. It’s in the stairwell so…that’s a bit of a hassle. They could spring to put one on the bathroom door and it would be a big upgrade! Pros: location and charm, staff and cleanliness and price. I wouldn’t stay for more than two nights since there isn’t anywhere to put anything, but it was great for an overnight and to see a show. Make sure you know what you’re wearing and give yourself a little extra time - getting to a mirror is a challenge. It’s got history and I might stay again. Fairly priced.
Stayed 1 night in Oct 2025

6/10 Okay

Laurence

Liked: Cleanliness, staff & service
Noise from the street outside was clear as a bell. No accessible water supply, have to ask staff for a refill.
Stayed 3 nights in Oct 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable quiet room, great location
Stayed 1 night in Oct 2025

10/10 Excellent

Jose Andres

Stayed 2 nights in Oct 2025

2/10 Terrible

Maria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smallest room and bathroom, towels looked dirty, no parking, had to pay $42 for parking. Next time I stick to the Hilton, I wanted to try something different but I had no idea it was going to look dirty and expensive. I would never stay there again.
Stayed 1 night in Oct 2025

10/10 Excellent

Bren

Stayed 1 night in Oct 2025

6/10 Okay

Grant

Traveled with partner
Weird smell in the hallway and the room. Seemed to be masked by cologne. Room was much smaller than anticipated and the bathroom sink was clogged. Shower was very small and hard to maneuver. Staff addressed concerns that they could but was not impressed with the room.
Stayed 2 nights in Oct 2025

4/10 Poor

Elise

Stayed 1 night in Oct 2025