2/10 Terrible
Gianna
Dec 8, 2025
Disliked: Staff & service, property conditions & facilities, room comfort
This was the worst hotel stay of my life.
Checkin in at 11:30 pm, I was met by a man who could only grunt and point. My room was very far away and alone would do is point me in the direction of the path.
It was very complicated and far away from the desk.
Upon waking up, there was no Internet at all. I called the front desk and told him, and his reply was, "well the Internet is better in the public areas." Um so there's none in my room???
I called back and got a woman and had her send a maintenance person who confirmed I had no internet. I called Hotels.com. They called the hotel. They told me to go to the desk for a new room.
So I packed up and went all the way back to the desk. Oh we can't give you a room until 1:30. UGH. I go all the way back. Then MAGICALLY they found an available room. I moved.
This room has no hot water. I tell them at 11 am then go to some appointments and return at 1:30 pm. Still no water. Oh no, there's hot water. The guy fixed it. They lie.
At 2pm I went to the beach. I can't get a beach towel because they never gave me the towel card I have to exchange for a towel. So another trek back to the front desk!
By 6pm a manager shows up who barely speaks English and I think he came to check the hot water which was on, but nobody ever told me so I could then shower.
At 7pm on my Biz zoom, the Internet turned off.
I hate this place and only want to leave the next day.
So I went to guest services to book an airport transfer.
No more room to type.
Gianna
Stayed 7 nights in Dec 2025
