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CheapTickets Verified Reviews
Exceptional!
4.7 of 5 guest rating
Room type Options Nightly price Book
Ocean View Two Level Villa with Large Private Pool
Room with view
2809 square feet
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Other room types
Villa, Beachfront (with Private Pool and Deck)
Room with view
1668 square feet
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Signature Villa (with Private Plunge Pool and Deck)
1399 square feet
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Royal Villa (with Private Plunge Pool and Deck)
968 square feet
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Luxury Villa, 1 King Bed (with Private Plunge Pool)
968 square feet
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Premium Villa (with Private Plunge Pool)
1668 square feet
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Luxury Villa, 2 Queen Beds (with Private Plunge Pool)
968 square feet
2 Queen Beds
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Viceroy Villa with Private Plunge Pool and Deck
1668 square feet
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Ocean-view hotel with a poolside bar, near El Camaleón Mayakoba Golf Course

Popular property highlights

Free WiFi
Pets allowed
Laundry facilities
Smoke-free property
24-hour front desk

Located in Playa del Carmen, Viceroy Riviera Maya, a Luxury Villa Resort is by the ocean, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. This luxury hotel is 5.3 mi (8.5 km) from Playa del Carmen Main Beach and 8.7 mi (14.1 km) from Maroma Beach.

Treat yourself to a stay in one of the 41 guestrooms, featuring private plunge pools and flat-screen televisions. Rooms have private furnished patios. Wired and wireless internet access is complimentary, while DVD players and satellite programming provide entertainment. Conveniences include safes and separate sitting areas, as well as phones with free local calls.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a spa tub. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at La Marea Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage. Continental breakfasts are available daily for a fee.

Featured amenities include complimentary wired internet access, limo/town car service, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Languages Spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Viceroy Riviera Maya, a Luxury Villa Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment
Lessons/classes/games

  • Pilates
  • Yoga

  • Gratuities included
  • Yoga classes/lessons included
  • Additional gratuities accepted
  • Pilates classes/lessons included

Hotel Amenities

Some rates at Viceroy Riviera Maya, a Luxury Villa Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viceroy Riviera Maya, a Luxury Villa Resort like an outdoor pool and a health club.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access. This luxury hotel also offers a spa tub, a steam room, and a garden. Parking is available onsite for a surcharge.

Viceroy Riviera Maya, a Luxury Villa Resort is a smoke-free property.

  • Library
  • Couples/private dining
  • Number of outdoor pools - 1
  • Number of spa tubs - 1
  • Fitness facilities
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Full-service spa
  • Number of beach bars - 1
  • 24-hour front desk
  • Beach umbrellas
  • Spa treatment room(s)
  • Porter/bellhop
  • Tours/ticket assistance
  • Beach sun loungers
  • Dry cleaning/laundry service
  • Steam room
  • Free WiFi
  • Sauna
  • Health club
  • Limo or town car service available
  • Free wired internet
  • Valet parking (surcharge)
  • Smoke-free property
  • Food and water bowls
  • Safe-deposit box at front desk
  • Spa services on site
  • Area shuttle (surcharge)
  • Terrace
  • Proposal/romance packages available
  • Hair salon
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Laundry facilities
  • Beach towels
  • Total number of rooms - 41
  • Accessible airport shuttle
  • Wedding services
  • Airport transportation (surcharge)
  • Garden
  • Multilingual staff

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Languages Spoken

  • English
  • Spanish

Parking

Valet parking (surcharge)

Room Amenities

Viceroy Riviera Maya, a Luxury Villa Resort offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

  • Room service (limited hours)
  • Television
  • Minibar
  • Hypo-allergenic bedding available
  • Phone
  • Free local calls
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Ceiling fan
  • Espresso maker
  • Designer toiletries
  • In-room climate control (air conditioning)
  • Premium bedding
  • Separate sitting area
  • Turndown service
  • Free bottled water
  • DVD player
  • Access via exterior corridors
  • Blackout drapes/curtains
  • In-room massage available
  • Slippers
  • Shower only
  • Satellite TV service
  • Flat-panel TV
  • Free WiFi
  • Free wired internet
  • Egyptian-cotton sheets
  • Pillow menu
  • TV size: 42
  • TV size measurement: inch
  • Private plunge pool
  • Furnished patio
  • Towels provided
  • Bedsheets provided
  • Housekeeping on request
  • Champagne service

Where to Eat

Continental breakfasts are available for a surcharge and are served each morning.

La Marea Restaurant - This restaurant specializes in Mexican cuisine and serves dinner only.

Coral Restaurant + Bar - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Wayak Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 3 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.
  • Rollaway/extra beds are available for USD 136 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets allowed for an extra charge of USD 50 per pet, per night
  • Up to 20 lbs per pet
  • Food and water bowls are available
  • Service animals are welcome, and are exempt from fees

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Contactless check-in and contactless check-out are available.

Property follows sanitization practices of COVID-19 Guidelines (WHO)

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Security system

Debit cards not accepted

Staffed front desk

LGBTQ friendly

Smoke detector

Service animals are allowed

Service animals are exempt from fees/restrictions

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Guest accommodation is sealed after cleaning

Cashless transactions are not available

Masks are not compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities onsite

Property is cleaned with disinfectant

Staff does not wear personal protective equipment

Mobile key entry is not available

Food service has been amended for enhanced safety

Protective clothing is not available to guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are not in place

Contactless check-in is available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

No cribs (infant beds) available

No elevators

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are not available

No gap period between guest stays

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 16 percent of room rate

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 35–50 per person
  • Airport shuttle fee: USD 348 per vehicle (roundtrip, maximum occupancy 4)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 136 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Riviera Maya Viceroy
  • Viceroy Maya
  • Viceroy Maya Riviera
  • Viceroy Riviera
  • Viceroy Riviera Maya
  • Viceroy Riviera Maya Hotel
  • Viceroy Riviera Maya Hotel Playa del Carmen
  • Viceroy Riviera Maya Playa del Carmen
  • Tides Riviera Maya Hotel
  • Tides Riviera Maya Resort
  • Viceroy Riviera Maya Playa Del Carmen, Mexico
  • Viceroy Riviera Maya Resort Playa del Carmen
  • Viceroy Riviera Maya Resort
  • Tides Riviera Maya Resort
  • Ikal Del Mar
  • Tides Riviera Maya Hotel
  • Viceroy Riviera Maya Playa Del Carmen

We should mention

Children 12 years old and younger are not permitted at this property.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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