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Aparthotel

Casa del Árbol Condo

Property class: 3

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Photo gallery for Casa del Árbol Condo

Outdoor pool
View from room
Exclusive Penthouse, 1 King Bed | Living room | 32-inch flat-screen TV with cable channels, TV
Lobby sitting area
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Outdoor Space
  • Breakfast available
$43
$33 nightly
$43 total
Total with taxes and fees
May 19 - May 20

Explore the area

View in a map
Calle 21 Sur con Diagonal 85 Sur, Mz. 275 Lotes 24 y 25, Playa del Carmen, QROO, 77712
  • Place, Quinta Avenida
    ‪4 min drive‬
  • Place, Playa del Carmen Maritime Terminal
    ‪4 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette | Minibar, in-room safe, desk, free WiFi

Standard Apartment, 1 King Bed with Sofa bed, Kitchenette

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Apartment, Multiple Beds, Kitchenette

Minibar, in-room safe, desk, free WiFi

Superior Apartment, Multiple Beds, Kitchenette

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Junior Apartment, 2 Bedrooms, Kitchenette

Minibar, in-room safe, desk, free WiFi

Junior Apartment, 2 Bedrooms, Kitchenette

  • 700 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Twin Bunk Beds and 1 Twin Sofa Bed

View all photos for Exclusive Penthouse, 1 King Bed

Exclusive Penthouse, 1 King Bed | Minibar, in-room safe, desk, free WiFi

Exclusive Penthouse, 1 King Bed

  • 667 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Penthouse, 1 Bedroom, Executive Level

View from room

Deluxe Penthouse, 1 Bedroom, Executive Level

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed

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About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Ejidal), Casa del Árbol Condo is within a 5-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. .This aparthotel is 1.9 mi (3 km) from Playa del Carmen Main Beach and 3.2 mi (5.2 km) from Mamitas Beach.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 4 min drive - 1.5 miles
  • Playa del Carmen Maritime Terminal - 4 min drive - 1.5 miles
  • Playacar Beach - 4 min drive - 1.5 miles
  • Playacar Golf Club - 5 min drive - 2.2 miles
  • Playa del Carmen Main Beach - 5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Vips - ‬15 min walk
  • ‪El Hongo - ‬2 min walk
  • ‪Café Migrante - ‬8 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪Da Portare Pizza Bar - ‬9 min walk

About this property

Casa del Árbol Condo

Casa del Árbol Condo offers 30 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include desks. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided once per stay.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 30 air-conditioned rooms featuring kitchens. Rooms have private balconies or patios. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided once per stay.
Take advantage of recreation opportunities including an outdoor pool and bicycles to rent. Additional amenities at this aparthotel include complimentary wireless internet access and concierge services.
Local cuisine breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include complimentary wired internet access, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Family friendly

  • Children stay free (see details)

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer

Dining

  • Daily local cuisine breakfast available 7:30 AM to 11:30 AM for a fee: USD 12 for adults and USD 10 for children
  • Minibar

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Outdoor areas

  • Balcony/patio
  • Garden
  • Terrace

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • Elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Housekeeping available once per stay
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 5 floors
  • Bicycle rentals
  • Built in 2018
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 4 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 12 for adults and USD 10 for children
  • Airport shuttle fee: USD 110.00 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Casa Árbol Condo Playa del Carmen
Casa Árbol Condo
Casa Del Arbol Del Carmen
Casa del Árbol Condo Aparthotel
Casa del Árbol Condo Playa del Carmen
Casa del Árbol Condo Aparthotel Playa del Carmen

Casa del Árbol Condo Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 169 out of 359 reviews
Rating 8 - Good. 96 out of 359 reviews
Rating 6 - Okay. 35 out of 359 reviews
Rating 4 - Poor. 22 out of 359 reviews
Rating 2 - Terrible. 37 out of 359 reviews

8.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Mariana

Stayed 6 nights in Dec 2025

6/10 Okay

Lini

Traveled with partner
It was about 7pm. There was no staff, the door was locked when we arrived, no communication before, and no one answering Waht’s app phone calls and texting. We only had eSIM. We waited half hour there and luckily other clients walked by and help make a call to the host, finally got in.
Stayed 1 night in Nov 2025

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great. More then expected. The staff was very friendly. We really enjoyed our time there. Only issue we had booked for penthouse as there was an elevator and after day 3 elevator didn't work so we had to walk all those stairs. I do realize fixing it was out of the employees control so we can't say anything bad or negative about that. Overall I believe we had a great stay. Exactly what we wanted away from the tourist zone.
Stayed 9 nights in Nov 2025

6/10 Okay

juan

Traveled with family
Liked: Property conditions & facilities
Outdated
Stayed 4 nights in Nov 2025

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness
The room was dirty, still had clothes and trash from previous people, walls and doors were brown with dirt when should have been white, no signal on the TVs, locks on doors and windows flimsy, some broken or about to break….. gentleman at the check in was pleasant but was gone early and wasn’t back till late morning…. Just not what I was expecting from the pictures Should have read reviews better before booking
Stayed 7 nights in Oct 2025

2/10 Terrible

Juan

Disliked: Cleanliness, amenities, property conditions & facilities
The place is very dirty, horrible smell I can’t believe how this place is open, If you can choose another hotel do it Everything is in really bad shape the picture in this website is totally fake
Stayed 1 night in Aug 2025

6/10 Okay

aldo

Disliked: Cleanliness
Walls dirty, sheets with stains... needs maintenance.
Stayed 4 nights in Jul 2025

2/10 Terrible

PEDRO

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ocupa serio mantenimiento las puertas están en condiciones horripilantes la regadera avienta agua por todos lados las toallas están viejas la puerta del baño no cierra los aires ocupan mantenimiento la piscina no servía en definitiva no concuerda con la fotos las habitaciones.
Stayed 1 night in Jul 2025

2/10 Terrible

Piotr Krzysztof

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and outdated place. We could not stay there for the time of our vacations. Communication with the staff only in Spanish nobody speaks English. Stay away from this place!!!! I
Stayed 7 nights in Jun 2025

6/10 Okay

Samantha

Disliked: Amenities
The overall stay was good and the price was very reasonable for what was offered. However, we were given a different room than the one we originally booked, which was disappointing. While the alternative room was still open clean and comfortable, it didn’t have the specific features or layout we were expecting, like a loft bed we had anticipated for our 9 year old son. It would’ve been helpful to have been notified in advance or offered a choice. That said, the service was decent and the location worked well for our needs as we spent a majority of our time out exploring.
Stayed 4 nights in Apr 2025

2/10 Terrible

Stephanie

Disliked: Cleanliness
Stayed 10 nights in Mar 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
No hot water in the showers.
Stayed 2 nights in Mar 2025

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities
Safety, large apartments, friendly staff, groceries not too far away
Stayed 28 nights in Jan 2025

8/10 Good

Liliane

Traveled with family
Liked: Cleanliness, property conditions & facilities
My room was very spacious. It was clean I enjoyed the two balconies and the bed was very comfortable m. Dishes, pots and pans were not the greatest, but if you complain, I managed to get two brand new frying pans! In the kitchen, I only had one water faucet, cold water. I had to hear my water for dishes. That wasn’t too bad. They did not supply drinking water. That was a tough one, because my water supply was transported on my back (71 yrs old). The staff were friendly except for one sour puss at the office. Zucette was in the office was a sweetheart! Language barrier with all the staff
Stayed 28 nights in Jan 2025

2/10 Terrible

Ulises Sanchez

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Miguel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

NUSHRAT

Disliked: Amenities
I stayed in this property February didn’t get a chance to review it. The pool is tiny and in an inconvenient spot. Don’t think it’s cleaned regularly. You can probably wet your feet in it or stand awkwardly but not swim. The penthouse apartment was nicely decorated, but not necessarily a “penthouse.” I paid extra for breakfast included, and there is no breakfast there.. The area is out the way and not near downtown (by walking). You’ll need a car or taxi for sure. I wouldn’t stay again

10/10 Excellent

nancy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything great for the price
Stayed 1 night in Aug 2024

2/10 Terrible

Victoria

Disliked: Cleanliness, property conditions & facilities
This shouould be for a child. Do not advertise that you have a kitchen when there are no utensils other than One plastic spoon, one broken pot two lids that dont match anything. Plus no drinking water the soap is in a ketchup bottlle
Stayed 2 nights in Aug 2024

10/10 Excellent

Francisco

Stayed 2 nights in Jul 2024

8/10 Good

Thomas, Solidaridad

Liked: Cleanliness, amenities, property conditions & facilities
Everything has been said on previous reviews.
Stayed 7 nights in Jul 2024

8/10 Good

Alvaro, Playa del Carmen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Thomas, Solidaridad

Liked: Cleanliness, amenities, property conditions & facilities
Not much has changed from previous stays at this property. The staff are friendly and helpful, willing to provide service when required. The area around is not a reflection on the property itself, because it is located in a residential part of the city. Management have attempted to maintain the property to a good standard, especially after the recent storm weather! Overall I chose this property because I have had long stays in the past, which had been comfortable, and the rates are very good.
Stayed 7 nights in Jul 2024

2/10 Terrible

Amber

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very inconvenient location it is not possible to walk from the hotel you would need to take a taxi. The pool advertised is so small and dirty you definitely cannot swim in it you could maybe stand in it or just put your feet in but it’s in such an awkward spot there was never anyone using it. There was no breakfast available and no rooftop terrace as promised. The safe didn’t work, the TV didn’t turn on and was so tiny and when we would come back at the end of the day we would find our room an absolute sauna as the fan and AC were shut off by the staff. Would definitely not recommend staying here we ended up moving to a different hotel. It was our honeymoon and we were so disappointed. We tried reaching out to Expedia but we’re not able to receive any compensation. Do not book
Stayed 7 nights in Apr 2024

4/10 Poor

Sasha

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Apartment was clean but warn out. Paint was warned off on doors and walls, toilet seat bolts rusted off, stove was covered in rust and baked on grease, dishes stained from years of use, and broken safe. The kitchen was not functional. Fridge did not cool, stove propane full but could not get pilot to light, minimal cookware. Selected condo to prepare meals, had additional $2,000 in food expenses since no functioning kitchen. Not told until arrival that you could not flush toilet paper down the toilet. This is common but it was not stated on Travelocity posting. Pictures on the posting were misleading. Property owners posted pictures for all the units available plus sister property. Pictures I thought would be our condo turned out to be for Casa Luca. Pictures must be from first built because the unit was very much worn out and not fresh as the pictures displayed. Pictures gave an appearance of more space. 2nd bedroom did not have air conditioning unit. Door must stay open at nighttime to receive cool air from common aera. Cement furniture and bed bases with thin mattress. This is common but should have thicker padding to not feel cement while sleeping. WIFI not consistent. Strong signal if in the common area but no signal in bedrooms. Pool was small and close to units. Pictures made pool appear larger and hid closeness to the first-floor units. To respect tenants, we could not use the pool as we would accidently splash on to their sitting area or the kids. Loud neighbors.