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The Yucatan Playa del Carmen, Tapestry Collection by Hilton

5.0 star property

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Poolside bar
Rooftop bar, pool views, open daily
Premium bedding, minibar, in-room safe, individually decorated
Breakfast served, Mexican cuisine
Interior entrance

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Avenida 1 Norte, entre 30 y 32, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Accessible (Roll-In Shower)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | View from room

Suite, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Corner

Premium Room, 1 King Bed, Corner | Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, Corner

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Queen Beds

7.0 out of 10
Good
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

2 outdoor pools, cabanas (surcharge), pool umbrellas
Hyatt Centric Playa del Carmen - Downtown House & Beach House
Downtown Playa del Carmen
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 267 reviews
$151 nightly
The price is $183
May 3 - May 4
Total with taxes and fees
Hyatt Centric Playa del Carmen - Downtown House & Beach House

About the neighborhood

Playa del Carmen

With a stay at The Yucatan Playa del Carmen, Tapestry Collection by Hilton in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach. .This luxury resort is 0.2 mi (0.4 km) from Mamitas Beach and 6.3 mi (10.2 km) from Xplor Theme Park.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Central Square - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Chez Céline - ‬1 min walk
  • ‪Kampai - ‬1 min walk
  • ‪Quinta De Piedra - ‬2 min walk
  • ‪Amorino - ‬2 min walk
  • ‪TieRra Cocina Creativa - ‬1 min walk

About this property

The Yucatan Playa del Carmen, Tapestry Collection by Hilton

The Yucatan Playa del Carmen, Tapestry Collection by Hilton offers 60 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 47-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 60 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center.
Enjoy a meal at El Mural or snacks in the resort's coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
El Mural - This buffet restaurant specializes in Mexican cuisine and serves breakfast only.
The Coffee Corner - Onsite café. Open daily.
La Terraza - This poolside rooftop bar specializes in international cuisine and serves lunch and dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured, covered valet parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: MXN 330 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • El Mural
  • La Terraza
  • The Coffee Corner

Things to do

  • Gym
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from April 25 2026 to April 20 2028 (dates subject to change).
The following facilities or services will be unavailable from April 21 2026 to November 30 2027 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • One of the swimming pools
  • Breakfast
  • Daily housekeeping
  • Fitness facilities
  • Parking area
The property will be renovating from April 25 2026 to April 20 2028 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Parking area
  • Swimming pool
During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 330.0 per person
  • Pet fee: MXN 500 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

The Yucatan Playa del Carmen, Tapestry Collection by Hilton Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 242 out of 476 reviews
Rating 8 - Good. 91 out of 476 reviews
Rating 6 - Okay. 73 out of 476 reviews
Rating 4 - Poor. 30 out of 476 reviews
Rating 2 - Terrible. 40 out of 476 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

John

Stayed 10 nights in Jan 2026

10/10 Excellent

Erick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Im not gonna nitpick. Overall my 4 night stay was excellent. Staff was polite and courteous, the coffee in the lobby was good, room was clean, and the breakfast was good. Really close to a 7Eleven and OXXO, 5 minute walk to a beautiful beach. I would stay there again if I return. I didn’t use the pool upstairs so can’t review that. The bad; it might be a bit noisy at night with people walking the shutting their room doors and being close to a lively street.
Stayed 4 nights in Jan 2026

2/10 Terrible

JOHN, LONGMEADOW

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
In spite of my holding a "Pay at Check-In" reservation, they cancelled my 5 days the day BEFORE I arrived, and then lied that it was due to my faulty American Express card (American Express verifies this was a lie). They simply wanted to make more money on our room and didn't care that we were left scrambling to find somewhere else to stay. (They refused to take my Amex card when i confronted them and they refused to return our room). They also lied to Travelocity about it btw.
Stayed 5 nights in Jan 2026

2/10 Terrible

NITIN

Stayed 3 nights in Jan 2026

2/10 Terrible

Gene

Disliked: Cleanliness, amenities, property conditions & facilities
Staff, Room, Amenities
Stayed 5 nights in Jan 2026

10/10 Excellent

lesly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes! Loved the service there!
Stayed 4 nights in Jan 2026

4/10 Poor

Rogelio, Coppell

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I am giving a bad review because unfortunately, there is a bar named Ah Puch within the hotel building. This bar is supposed to be open until 2-3am, not the case they play really loud music until 6-7am. I went to the lobby on two occassions to bring this issu le because I was not able to sleep the entire time I was there. Was told I would be moved to another room but that did not happen. Again I feel the hotel may not have control over the bar’s really loud music but guests should be moved from that side of the hotel.
Stayed 5 nights in Jan 2026

6/10 Okay

Lucy miranda

Stayed 7 nights in Jan 2026

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very kind and the rooms were well kept. Overall a great experience.
Stayed 3 nights in Jan 2026

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel and would stay here again.
Stayed 4 nights in Jan 2026

6/10 Okay

Olena

Liked: Cleanliness
Disliked: Amenities
The room was clean but there is now kettle or decent coffee maker. Also, overall it requires some renovation. I was asked to pay sanitation tax on my check in and wasn’t informed in advance about this additional expense
Stayed 14 nights in Dec 2025

6/10 Okay

YIN YIN

Traveled with partner
Liked: Cleanliness
Staff were friendly, and the room was clean. However, we encountered a couple of plumbing issues during our stay.
Stayed 3 nights in Dec 2025

8/10 Good

James Edward

Liked: Cleanliness, amenities
Great location, clean, nice rooftop pool, friendly staff and good value for the money. Overall, hotel a bit rundown - needs a refresh. Ripped sofa, tired decor and noisy A/C.
Stayed 8 nights in Dec 2025

6/10 Okay

Mariana

Traveled with family
Liked: Cleanliness, property conditions & facilities
El staff es muy amable, la ubicación es muy buena solo que el área obviamente está muy concurrida y hay mucho ruido
Stayed 4 nights in Dec 2025

8/10 Good

Biancka

Liked: Cleanliness, property conditions & facilities
Room was good but I would expect a little more for a hotel that describes their rooms as modern luxury. Great location. Very walkable.
Stayed 2 nights in Nov 2025

8/10 Good

marvin

Stayed 4 nights in Nov 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Jonathan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
We stayed at this hotel for 10 days and really enjoyed our experience. From the moment we arrived the staff were incredibly welcoming, friendly and always happy to help. Their customer service truly stood out and nothing was ever too much trouble. We had to move rooms a few times due to rooms not being up to standard but the team handled it quickly and made sure we were completely satisfied in the end. One of the highlights of our stay was the breakfast. It was excellent every morning, fresh, delicious and with plenty of choice. It was also much cheaper than most other places in the area which made it even better value. Whether we wanted something light or a hearty start to the day, the quality and freshness were always impressive. Although it rained quite a lot during our time there, the comfort of the hotel and the kindness of the staff more than made up for the weather. Everyone went above and beyond to make our stay enjoyable and stress free. By the end of our trip we felt really well looked after and grateful for their hospitality. Overall we had a lovely stay and would happily return. Great staff, comfortable rooms, an excellent breakfast and very good value for money. A wonderful place to stay, even if the weather doesn’t cooperate.
Stayed 9 nights in Oct 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
The positive was amazing price for a large clean room. The negative was nagging problems. safe didn't work and had to call twice. toilet was fragile. toilet tissue we found out the hard way had to be put in trash to avoid clogging, which happened once. not able to charge our breakfast to the room was inconvenient. water was not replenished. towels for pool require a card presented to front desk which have to be returned. the beach area was average but you have to pay to use bathrooms or rent furniture and it was crowded. meh.... other positives include a wonderful infiniti pool. great restaurants and shops nearby. i bought some nice things at a good price if you can haggle. I had great massages for 75% less than usa prices. Exchanging for mexican money didn't seem like you got a very good deal. All in all my opinion a 4 star hotel, not 5 but still a great value if you can put up with minor inconveniences. ac worked well. noise outside could be annoying unless you are at the all night partying. The resort was pretty empty but didn't even ask me if i wanted an upgraded room.
Stayed 4 nights in Oct 2025

6/10 Okay

cindy

Liked: Cleanliness, staff & service, amenities
I stayed in the king room with the hot tub on the deck. I was told not to fill it myself and that i would need to call a staff member to fill it for me. So I waited with the maintenance guy sitting on my balcony for 30 mins. Not 2 hours later , it was empty. They filled it a second time with cold water. Room was cleaned nicely except for the last day. Wifi worked well. Tv in bedroom did not work. Restaurant had only one waiter for all the tables. I honestly felt bad for him trying to take care of all those people. For the cost, I won't stay here again.
Stayed 3 nights in Sep 2025

6/10 Okay

cindy

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED THIS HOTEL THE CLOSENESS OF ALL RESTAURANTS,WALKABILITY TO THE MALL AND THE STRIP AND THE BEACH . IT WAS WORTH IT IF YOU WANT TO STAY CLOSE TO YOUR HOTEL AND JUST WALK TO EAT AT GREAT RESTAURANTS NEARBY NO UBER REQUIRED AND THE AREA IS SAFE.
Stayed 6 nights in Aug 2025

10/10 Excellent

Troy, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2025

4/10 Poor

Gabriel

Liked: Cleanliness
Stayed 5 nights in Aug 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool is gorgeous!
Stayed 5 nights in Aug 2025