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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Property class: 5 and above

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Photo gallery for Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Aerial view
Property video
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
View from property
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Free WiFi
$296
$241 nightly
$296 total
Total with taxes and fees
May 18 - May 19

Explore the area

View in a map
Carretera Federal 307, Puerto Morelos, QROO, 77712
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Beach
    ‪21 min drive‬
  • Place, Puerto Morelos Town Square
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi

7.8 out of 10
Good
(34 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 1096 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 994 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out

7.6 out of 10
Good
(35 reviews)
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

  • Ocean view
  • 1096 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Two Bedroom Luxury Junior Suite

Two Bedroom Luxury Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 1089 sq ft
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View

8.0 out of 10
Very good
(35 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out Diamond Club

8.4 out of 10
Very good
(5 reviews)
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 5205 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean Front

Beach/ocean view

Luxury Junior Suite Ocean Front

7.2 out of 10
Good
(35 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View Diamond Club

7.0 out of 10
Good
(8 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Beach/ocean view

Luxury Junior Suite Ocean Front Diamond Club

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club | Terrace/patio

Luxury Junior Suite Ocean Front Swim Out Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view.

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 3437 sq ft
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite

8.2 out of 10
Very good
(137 reviews)
  • 544 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 548 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Queen Beds and 1 Twin Sofa Bed

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About the neighborhood

Puerto Morelos

With a stay at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort in Puerto Morelos, you'll be 6.6 mi (10.6 km) from El Tinto Golf Course and 12.9 mi (20.8 km) from Puerto Morelos Town Square. .This all-inclusive property is 0.3 mi (0.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 6.1 mi (9.9 km) from Moon Palace Golf Club.

What's nearby

  • Arrecife de Puerto Morelos National Park - 2 min walk - 0.1 miles
  • Moon Palace Golf Club - 16 min drive - 7.4 miles
  • Puerto Morelos Beach - 21 min drive - 11.5 miles
  • Ojo de Agua Beach - 26 min drive - 13.7 miles
  • Puerto Morelos Town Square - 27 min drive - 14.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪the cave - ‬6 min walk
  • Agave Mexican Cuisine
  • ‪Diamond Club Lounge - ‬1 min walk
  • ‪Grazie Italian Restaurant - ‬16 min walk
  • ‪Martini MIX - ‬17 min walk

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers 1005 accommodations with free minibar items and minibars. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 1005 guestrooms featuring MP3 docking stations and free minibar items. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Plasma televisions are provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor pools, a complimentary water park, and a lazy river. This Beaux Arts property also features complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at Gourmet Marche, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 8 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of a conference center and 8 meeting rooms. Limited parking is available onsite.
A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
Gourmet Marche - This buffet restaurant serves breakfast, lunch, and dinner.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Hunter Steak House - This restaurant serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Ma Maison - This restaurant specializes in French cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 8 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agave
  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Ma Maison

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Beaux Arts architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 4.06 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-006211/2025

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1277 out of 2715 reviews
Rating 8 - Good. 623 out of 2715 reviews
Rating 6 - Okay. 357 out of 2715 reviews
Rating 4 - Poor. 210 out of 2715 reviews
Rating 2 - Terrible. 248 out of 2715 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

CHERYL

Disliked: Cleanliness, amenities, property conditions & facilities
Our team went there for a company retreat and all got food poisoning.
Stayed 4 nights in Jan 2026

2/10 Terrible

CHERYL

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got food poisoning and the service was not good at all
Stayed 4 nights in Jan 2026

2/10 Terrible

Nicole

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The most serious issue was widespread illness. Three out of four people in our group became sick, including my husband, and this was clearly not isolated. We spoke with many other guests, including entire wedding parties, who were also sick—some so severely they were transported to the hospital. In the final days of our stay, we were genuinely afraid to eat. Tragically, my 6-month-old was unwell for the last five days of our trip, and both my baby and I developed extremely itchy red rashes, which was alarming. We also lost running water in our room while my husband was sick, which is completely unacceptable. Check-out was another major failure, with constant miscommunication, our room key being deactivated early, and multiple trips back to the desk just to access our room so we could shower and get our baby ready. Cleanliness was shocking. Our sheets were never properly changed—only flipped—and I found bugs in our bed. The resort app required for reservations barely worked, leaving us unable to book restaurants unless we wanted 9:00 PM dinners, which is unrealistic with a baby. One restaurant smelled strongly of sewage, and we were stuck in the elevator twice. On top of this, my parents paid $2,000 more for a “swim-out” room that received absolutely no sun, which felt very misleading. The only positive was the staff. Eduardo with Expedia, Daniel, and Khristina were outstanding and went above and beyond. Unfortunately, aside from a few exceptional employees.
Stayed 12 nights in Jan 2026

10/10 Excellent

Admir

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place
Stayed 6 nights in Jan 2026

2/10 Terrible

michael

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Amenities
Disliked: Cleanliness
Customer service was abysmal. Hotel was fine. Service was the absolute worst I’ve ever experienced.
Stayed 4 nights in Jan 2026

10/10 Excellent

Kelsey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 7 nights in Jan 2026

10/10 Excellent

Kamlesh

Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 3 nights in Jan 2026

6/10 Okay

Mark Edward

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food was a little underwhelming for a 5 star resort. Buffet was a little sketchy. My stomach was upset often. A little disappointed that guacamole was very hard to find. Staff was amazing and lots of activities for kids. Daniel the server at the pool was amazing.
Stayed 7 nights in Jan 2026

10/10 Excellent

Joseph Richard, bethel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The butlers stood out 100% Clarisa & Jhonny! Jhonny went over the top to make our experience so pleasurable! I can't say enough about him !!! Thank you Joe & Jen Gray
Stayed 6 nights in Jan 2026

2/10 Terrible

Cris

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A large percentage of my party got food poisoning throughout the week.
Stayed 5 nights in Jan 2026

8/10 Good

Chelsea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing. I want to give a very special recognition to the on site doctor who helped me tremendously during our stay. She was so helpful, and I felt she went above and beyond to help me with an unexpected injury. The room was clean, the whole resort was spotless. All I would say is to relax a bit on asking us to fill out opinion cards. It’s non stop and gets a bit annoying. But that’s the only bad thing I have to say so that’s not all that bad.
Stayed 7 nights in Jan 2026

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was good, cleaned each day, lots of hot shower water, bed was firm and supportive. The staff were polite and quick to assist.
Morning view from room
Beautiful sunrise from the yoga deck
Stayed 7 nights in Jan 2026

4/10 Poor

Rafael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Food was getting everybody sick never again
Stayed 5 nights in Jan 2026

2/10 Terrible

yazmine

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff charged us fee’s of $125 that they said they were not going to charge us and when we checked out they argued with us and said that they don’t know who checked us in and they couldn’t take it off but I think that’s ridiculous and they should have that in their system of the person who checked us in… my whole family got sick for 2 days vomiting a diarrhea and horrible stomach cramps due to the food.. everyone we talked to said they got sick as well… the only thing we ate was fruit and the beverages because everything was really not good . I would never book here again due to the rude front desk. Do not recommend at all
Stayed 5 nights in Jan 2026

10/10 Excellent

Abby Lou

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff was great
Stayed 4 nights in Jan 2026

10/10 Excellent

Gaurav

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only one word awesome
Stayed 5 nights in Jan 2026

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overal stay was good. Large hotel with alot of guests. Booking reservations on the app was a bit frustrating to have to wake up at 12am on vacation. Jesus at the beach bar was great.
Stayed 7 nights in Jan 2026

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair dryer and shower were excellent. Housekeeping came each day. For some reason they never replaced wash clothes and had to call for replacements. The resort had a lot of activities to go to and things to do. Lots of restaurants. FYI: Something I wished I would have known before booking. If you go to see hotel staff in Prime about excursions you will get a better deal than if you book directly through the excursion booths on some excursions. Mariano at the Martini Bar is excellent. Super friendly. And Alex at scores was a great waiter.
Stayed 7 nights in Jan 2026

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities
The staff was the best!!
Stayed 3 nights in Jan 2026

8/10 Good

Nhat M

Traveled with family
Liked: Cleanliness, property conditions & facilities
Rooms were clean and comfortable, and the staff were consistently friendly and welcoming. The amenities were enjoyable, though the food quality was just okay compared to expectations.
Stayed 5 nights in Jan 2026

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and very nice pool
Stayed 5 nights in Jan 2026

4/10 Poor

Lynn Graham

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Amenities
Not once did we get everything in our room the first time ie towels, coffee, water, toilet paper. Make them a checklist if they can’t remember. It advertises as a family resort but doesn’t make clear most stuff is geared to older children. I had my grandsons 4,&7 and there were very few things they were old enough, tall enough, weighed enough etc. if you went to a restaurant without reservation everytime they were “full” yet when we started making reservations we would go through dinner and maybe 5 or 10 tables were used the whole time we were there. It appeared they “steered” you to eat the cheaper buffet. Know Spanish or have a translator. While I travel a lot this resort had very few people other than the front desk who spoke or understood any language other than Spanish. Jamaica, the DR, etc 90% could understand basic English. The service was descent, while we were there 6 days, our building had a blackout, we had no water for a time when we were trying to get cleaned up for dinner. We only had one elevator working in our end of a resort with over 1000 rooms and each of us were stuck at least once on the “working ones”. I would never go back nor recommend. There were many guest disappointment in the restrictions on children for a resort advertised as “family” and if it says open 24/7 it is not. Even in the daylight hottest part of day the ice cream store ( for kids) was rarely open. While the kids had a great time I was really disappointed we didn’t get what we paid for.
Stayed 6 nights in Jan 2026

8/10 Good

Jasmeet

Room was clean , staff is

8/10 Good

Meagan Rita

Stayed 9 nights in Jan 2026

6/10 Okay

Alexa

Rooms were nice, but the power went off and water went off multiple times without warning. 1 out of the 2 Elevators were broken, my family got stuck
Stayed 4 nights in Jan 2026