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CheapTickets Verified Reviews
Excellent!
4.3 of 5 guest rating
Room type Options Nightly price Book
Junior Suite, Garden View (M)
420 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Suite, Jetted Tub (B2C CAN)
506 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Junior Suite (M)
420 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Junior Suite (B2C CAN)
420 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Suite, Jetted Tub (B2C-US)
506 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Junior Suite (U)
420 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Junior Suite (E)
420 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Junior Suite (B2C-US)
420 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Junior Suite (L)
420 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Junior Suite (Superior, L)
420 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Suite (B2C-US)
506 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Superior Suite (B2C-US)
420 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Suite, Jetted Tub (U)
506 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
Select dates to see price
Suite, Jetted Tub (L)
506 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Suite (E)
506 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
Select dates to see price
Suite, Jetted Tub (M)
506 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Suite (U)
506 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
Select dates to see price
Junior Suite (Superior E)
420 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Suite (L)
501 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Suite (M)
506 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Junior Suite (Superior (U))
420 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Suite (B2C CAN)
506 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Junior Suite (Superior, B2C CAN)
420 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Upscale property on the beach, with 4 outdoor swimming pools

Popular property highlights

Breakfast included
Free self parking
Free WiFi
24-hour front desk
Multilingual staff

Located in Playa del Carmen (Playacar), Riu Palace Mexico All Inclusive is within a 5-minute drive of Playacar Golf Club and Paseo del Carmen. This 4-star property is 5.8 mi (9.3 km) from 28 de Julio Square and 7.3 mi (11.7 km) from Playa Xcalacoco.

Make yourself at home in one of the 434 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, outdoor tennis courts, and a health club. This Art Deco property also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Miyagi, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, a computer station, and express check-in. Free self parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Access to offsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Access to offsite nightclubs included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Hotel Amenities

Riu Palace Mexico All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Riu Palace Mexico All Inclusive features a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and a health club. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a meeting room and limo/town car service. This Art Deco property also offers a children's pool, a spa tub, and a sauna. Onsite uncovered self parking is complimentary.

Riu Palace Mexico All Inclusive has designated areas for smoking.

  • Free use of nearby fitness center
  • Express check-in
  • Number of outdoor pools - 4
  • Number of spa tubs - 1
  • Elevator
  • Fitness facilities
  • Children's club
  • 24-hour front desk
  • Uncovered parking
  • Porter/bellhop
  • Express check-out
  • Free self parking
  • Dry cleaning/laundry service
  • Limo or town car service available
  • Computer station
  • Swimming pool
  • Number of meeting rooms - 1
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Designated smoking areas
  • Pool umbrellas
  • Total number of rooms - 434
  • Number of floors - 3
  • Number of buildings/towers - 1
  • Tennis on site
  • Number of bars/lounges - 4
  • Number of poolside bars - 1
  • Full-service spa
  • Number of swim-up bars - 1
  • Free breakfast
  • Spa treatment room(s)
  • Billiards or pool table
  • Tours/ticket assistance
  • Beach sun loungers
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Health club
  • Number of coffee shops/cafes - 1
  • Children's club (free)
  • Children's pool
  • Spa services on site
  • Wheelchair accessible – no
  • Number of restaurants - 6
  • Beach towels
  • Television in common areas
  • Wedding services
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Children's club (free)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Parking

Free self parking

Room Amenities

Riu Palace Mexico All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate living rooms. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Balcony
  • Ceiling fan
  • Room service (24 hours)
  • In-room climate control (air conditioning)
  • Turndown service
  • Free bottled water
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Separate bathtub and shower
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Flat-panel TV
  • Free WiFi
  • Number of living rooms
  • Free cribs/infant beds
  • Rollaway/extra beds (free)
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Electrical adapters/chargers

Where to Eat

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.

Don Julian - This buffet restaurant serves breakfast and dinner.

La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Bodega - This restaurant specializes in Mexican cuisine. Open daily.

Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Things to Do

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Playground on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Sailing on site
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room.

The spa is open daily.

  • Massages on beach
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 4:00 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Guest accommodation is not sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are not available

Staff temperature checks are conducted regularly

Masks are compulsory at the property

Temperature checks are available to guests

Bed sheets and towels are not washed at a temperature of at least 60°C/140°F

Contactless food service / room service is not available

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Debit cards not accepted

Food service has been amended for enhanced safety

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Service animals not allowed

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

Hotel Names

  • Riu Palace
  • Riu Palace All Inclusive
  • Riu Palace Mexico
  • Riu Palace Mexico All Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Mexico
  • Riu Palace Mexico Hotel
  • Riu Palace Mexico Playa Del Carmen
  • Riu Palace Playa Del Carmen
  • Riu Playa Del Carmen
  • Rui Palace Mexico
  • Mexico Palace Riu
  • Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
  • Riu Mexico Inclusive inclusiv
  • Riu Mexico Inclusive Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Palace Mexico All Inclusive All-inclusive property

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

No pets and no service animals are allowed at this property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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