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Riu Palace Mexico - Adults Only - All Inclusive

4.0 star property

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Photo gallery for Riu Palace Mexico - Adults Only - All Inclusive

A spacious lobby with a reception desk, large windows, and a chandelier.
A spacious lobby with a marble floor, green chairs, and a central seating area with tables.
A hotel lobby with a long row of seating, a patterned floor, and a large window on the right.
A bar area with a marble countertop, bar stools, and a sign reading 'BAR CUBANO'.
Four people running on a beach with clear blue water and a calm sea in the background.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪10 min walk‬

Room options

View all photos for Suite

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite

  • 505 sq ft
  • Sleeps 3
  • Free WiFi

Suite Deluxe

  • 505 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 419 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite (B2C)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Junior Suite (B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Junior Suite, Garden View (U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Elite Club, Swim-Up, U)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Swim-Up, U)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Adults Only, U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Elite Club, Swim-Up, C)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Swim-Up, C)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Adults Only, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (B2C-US)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Elite Club, Swim-Up, B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Suite (Swim-Up, B2C-US)

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club, B2C-CA)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Junior Suite (Elite Club, Swim-Up, B2C-CA)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club,B2C-CA)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Suite (Swim Up | B2C-CA)

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Junior Suite, Garden View (E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Swimp up, Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Swimp up, Elite Club, +18yrs| E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Garden View (L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Garden View (M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (+18 yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (18 yrs, L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (+18yrs, M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (B2C-CA)

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

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  • Breakfast included
  • All inclusive
  • Spa
4.4 out of 5, Excellent, 1,004 reviews
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Total with taxes and fees
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About the neighborhood

Playa del Carmen

With a stay at Riu Palace Mexico - Adults Only - All Inclusive in Playa del Carmen (Playacar), you'll be a 1-minute drive from Playacar Beach and 6 minutes from Quinta Avenida. .This all-inclusive property is 1.9 mi (3.1 km) from Playa del Carmen Main Beach and 4.6 mi (7.4 km) from Xplor Theme Park.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.1 miles
  • Playacar Beach - 8 min walk - 0.5 miles
  • Playacar Golf Club - 10 min walk - 0.5 miles
  • Mayan Ruins of Playacar - 14 min walk - 0.8 miles
  • Xaman Ha Aviary - 5 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬6 min walk
  • ‪rosa roja - ‬2 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk
  • ‪pepe’s food tequila - ‬18 min walk

About this property

Riu Palace Mexico - Adults Only - All Inclusive

Riu Palace Mexico - Adults Only - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

5 outdoor swimming pools are on site along with a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is open daily.
Make yourself at home in one of the 434 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a health club, and a steam room. This Art Deco property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Don Julian, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Don Julian - This buffet restaurant serves breakfast and dinner. Open daily.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Miyagi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Julian
  • Krystal
  • La Dolce Vita
  • Miyagi

Things to do

  • 5 outdoor pools
  • Bicycles
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - May 2026
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property will be renovating from May 4 2026 to September 19 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Riu Palace Mexico - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1000 reviews
Rating 8 - Good. 190 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 31 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food and great service.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

SINUHE

Liked: Cleanliness, staff & service, amenities
Great location, staff was amazing. Excellent service
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun safe environment to have a nice relaxing vacation on Spring Break, pool and food what was expected
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Coby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort , been here multiple stays and will continue to return even after the renovation Absolutely amazing place and staff
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house maintenance people do an excellent job, the bartenders and all the people that work the kitchen and restaurants are awesome. Entertainment people give a great show. Overall I would give at least 5 stars to this resort.
Stayed 8 nights in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

INHO

Liked: Cleanliness, staff & service, property conditions & facilities
Food is the best. Specually on Thursday night. Pools are rather small but work well. Property is a little outdated but very clean. The coffee shop serves great coffee included. Your staff are friendly.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very great time
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food. We've been here 14 times. Service excellent!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Yvonne D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property that is well maintained. Staff friendly and professional. Rooms are dated but clean. Overall, great experience. Food was okay for an all inclusive. Loved our stay.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really nice, and we enjoyed the pool and beach. All the staff were super friendly and helpful. The food was nothing exciting but not terrible. Our room was clean but was on the older side, and was a little loud, but I think that was our proximity to the laundry room. Overall, a nice place to stay if you want a good experience, but don't have a huge budget.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean grounds, restaurants, perfect beach
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Aliaksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
We love everything about this hotel! Our third stay, and will be back again!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities
Staff was very courteous and helpful from cleaning staff to serving staff everyone was great!!! Me and my family really enjoyed
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. RIU had 5 properties nearby which we had access to. There is a 24 hour sports bar across the street at RIU Tequila which guests have access to. I went there often and Off duty male staff, on more than one occasion, targeted us, it seemed to rob us.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

umang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim up bad was fun
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Staff was exceptional! Probably the best buffet food we have had at an all inclusive. Will definitely be back!
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Roza

Liked: Cleanliness, amenities
Excellent wide clean beach, lots of shade, water was excellent! Food was great! New year celebration was perfect!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Cristofe

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place, the staff was incredibly nice, clean room
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Theresa Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, would definitely come back again.
Stayed 4 nights in Oct 2025
Verified

4/10 Poor

Rafael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The drinks were weak of alcohol
Stayed 4 nights in Mar 2026