With a stay at Hotel Riviera Caribe Maya in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. .This aparthotel is 0.3 mi (0.5 km) from Mamitas Beach and 6.1 mi (9.8 km) from Xplor Theme Park.
Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
Playa del Carmen Main Beach - 9 min walk - 0.5 miles
Mamitas Beach - 9 min walk - 0.5 miles
Central Square - 11 min walk - 0.6 miles
Getting around
Cancun Intl. Airport (CUN) - 49 min drive
Restaurants
Kampai - 2 min walk
Amorino - 2 min walk
Starbucks - 2 min walk
Micaela's - 2 min walk
Trattoria del Centro - 2 min walk
About this property
Hotel Riviera Caribe Maya
Hotel Riviera Caribe Maya offers 36 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and ceiling fans. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 36 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include safes and ceiling fans, and housekeeping is provided daily.
Take advantage of recreation opportunities including an outdoor pool and bicycles to rent. This aparthotel also features complimentary wireless internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
For lunch or dinner, stop by Rey David, a restaurant that specializes in local cuisine. You can also grab snacks at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Rey David - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
Property amenities
Beach
White sand beach nearby
Free beach club nearby
Pool/Spa
Outdoor pool
Internet
Available in the apartment: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
24-hour roundtrip airport shuttle on request for a surcharge
Area shuttle (surcharge)
Family friendly
Children's pool
Restaurants on site
Rey David
Food and drink
Refrigerator
Dining
Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 110 to 160 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Snack bar/deli
Bedrooms
Bedsheets provided
Rollaway/extra bed: MXN 250 per night
Bathroom
1 private bathroom
Shower
Towels provided
Entertainment
Library
TV
Outdoor areas
Garden
Laundry
Laundry facilities
Comfort
Air conditioning
Ceiling fan
Pets
No pets or service animals
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Pool access ramp on site
Well-lit path to entrance
Wheelchair-accessible path to elevator
Smoking not allowed
Services and conveniences
24-hour front desk
ATM
Blackout drapes
Concierge services
Daily housekeeping
Luggage storage
Multilingual staff
Safe
Safe at front desk
Tour and ticket assistance
Things to do
Bicycle rentals
Children's pool
Scuba diving
Parasailing nearby
Sailing nearby
Snorkeling nearby
Windsurfing nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Mosquito nets
Fire extinguisher
General
1 building
3 floors
36 units
Access via exterior corridors
Bicycle rentals
Garden
Soundproofing
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for MXN 250.0 per night
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: MXN 1000.00 per stay
Service fee: 4 percent
We have included all charges provided to us by the property.
Optional extras
Fee for continental breakfast: approximately MXN 110 to 160 per person
Airport shuttle fee: MXN 1600 per vehicle (one-way, maximum occupancy 3)
Airport shuttle fee per child: MXN 1600 (one-way)
Rollaway bed fee: MXN 250.0 per night
Service fee: 4 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 009-025-002740/2026
We should mention
No pets and no service animals are allowed at this property
Property is also known as
Hotel Maya Riviera
Hotel Riviera Caribe Maya
Hotel Riviera Caribe Maya Playa del Carmen
Hotel Riviera Maya
Maya Riviera Hotel
Riviera Caribe Maya
Riviera Caribe Maya Playa del Carmen
Riviera Maya Hotel
Hotel Riviera Caribe Maya Riviera Maya/Playa Del Carmen, Mexico
Riviera Caribe Maya Hotel
Riviera Caribe Maya Del Carmen
Hotel Riviera Caribe Maya Aparthotel
Hotel Riviera Caribe Maya Playa del Carmen
Hotel Riviera Caribe Maya Aparthotel Playa del Carmen
Hotel Riviera Caribe Maya Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 206 out of 520 reviews
10 - Excellent
206
Rating 8 - Good. 187 out of 520 reviews
8 - Good
187
Rating 6 - Okay. 81 out of 520 reviews
6 - Okay
81
Rating 4 - Poor. 27 out of 520 reviews
4 - Poor
27
Rating 2 - Terrible. 19 out of 520 reviews
2 - Terrible
19
8.6/10
Cleanliness
8.8/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
Reviews
Verified
10/10 Excellent
Julie
Mar 13, 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
amazing
Julie
Stayed 4 nights in Feb 2026
Verified
10/10 Excellent
Luis
Nov 26, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean safe location & environment is idea
Food cabs entertainment is nearby
Luis
Stayed 1 night in Nov 2025
Verified
10/10 Excellent
Luis
Jan 16, 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
excellant
Luis
Stayed 6 nights in Jan 2026
Verified
10/10 Excellent
Luis
Nov 16, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent service and performance
Luis
Stayed 2 nights in Nov 2025
Verified
10/10 Excellent
Ian
Nov 16, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location and very cool accomodations
Ian
Stayed 1 night in Nov 2024
Verified
10/10 Excellent
Robert
Apr 12, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely hotel, relaxing pool and perfect location!!
Robert
Stayed 2 nights in Apr 2023
Verified
10/10 Excellent
Cathy
Jan 23, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
I stay at this hotel every time I visit Playa del Carmen. Great location and staff go above and beyond for their guests
Cathy
Stayed 2 nights in Jan 2025
Verified
10/10 Excellent
Andre
Apr 17, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Giada and the Staff are excellent, they make you feel at home!!! Just a great experience and all amenities are close by and it’s locate is convenient.
Andre
Stayed 9 nights in Mar 2025
Verified
10/10 Excellent
Andre
Nov 4, 2024
Liked: Cleanliness, property conditions & facilities, communication
Easily located and within walking distance to the beach
Andre
Stayed 12 nights in Oct 2024
Verified
10/10 Excellent
Benny
Jan 17, 2025
Nice place, good vibes
Benny
Stayed 10 nights in Jan 2025
Verified
10/10 Excellent
Luciano
Feb 18, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Close to everything, excellent for the price!
Luciano
Stayed 4 nights in Feb 2024
Verified
8/10 Good
Hamid
Feb 12, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice for the price!
Will probably be there next time.
Hamid
Stayed 6 nights in Feb 2023
Verified
6/10 Okay
Mark
Jan 4, 2026
Liked: Cleanliness, communication
We were 1st put in a room that is seldome used, not serviced by the elevator and gave the impression you were in a 3rd world country. Stayed night, complained to Expedia, they had us moved even though they were fully booked. Be careful when booking, confirm your room is serviced by the elevator, that way you can be sure your room is good.
Mark
Stayed 11 nights in Dec 2025
Verified
10/10 Excellent
andre
Mar 30, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
People are very nice and helpful
andre
Stayed 4 nights in Mar 2025
Verified
8/10 Good
Dominick
Feb 21, 2023
Liked: Amenities, property conditions & facilities, communication
Jada at the front desk was very helpfull
Dominick
Stayed 7 nights in Feb 2023
Verified
8/10 Good
MICHAEL DE
Jul 20, 2023
Liked: Cleanliness
It had a bed and air conditioning which was all I needed. Only one block off the main shopping and eating area. About what you would expect for 40 bucks a night in downtown Playa.
MICHAEL DE
Stayed 8 nights in Jun 2023
Verified
10/10 Excellent
Antonio
Jul 24, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice and neat, but they don't have parking lot
Antonio
Stayed 1 night in Jul 2024
Verified
8/10 Good
Raul
Apr 18, 2025
Liked: Cleanliness, amenities, communication
I like the rustic look but needs maintenance. Loved my room not my bathroom so much
Raul
Stayed 2 nights in Apr 2025
Verified
4/10 Poor
Marjorie
Mar 11, 2024
Disliked: Property conditions & facilities
The property needs some renovation to make it a bit more modern. We were given stained towels upon arrival. The area is on a very busy street with traffic sounds all night. I appreciate the fact that the hotel is near shopping and many dining options.
Marjorie
Stayed 5 nights in Mar 2024
Verified
10/10 Excellent
Juan
Mar 11, 2024
Liked: Cleanliness, property conditions & facilities, communication
My husband uses a cane to walk, the Elevators were not working the 6 days we were in hotel.
Other than that the Ladies at the Front office were very hospitable, friendly & very nice.
Maria is an awesome singer. We loved her voice when she sang at the restaurant next door!
I highly recommend this Hotel!
Juan
Stayed 6 nights in Mar 2024
Verified
2/10 Terrible
Hugo Cesar
Apr 12, 2024
Disliked: Property conditions & facilities
They make you pay a 20$ government tax when you check in and also fined me 2000 pesos. A little over 100$ for smoking on balcony
Hugo Cesar
Stayed 7 nights in Mar 2024
Verified
10/10 Excellent
Michele
Feb 21, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Hotel was great for what we needed … a place to sleep! Could use some minor maintenance! But all was good! There was a sewer smell in room when we arrived but it was just the cover on the shower drain was not put on! Once we did that the smell went away and did not notice it again! Again great place for what we needed! Would stay again! Close to 5th avenue which is fun! And close to beach! Price was great!
Michele
Stayed 7 nights in Feb 2023
Verified
2/10 Terrible
Iyce
Sep 29, 2023
Disliked: Cleanliness, room comfort
LOUD!
The restaurant downstairs pumps music till the early hours, you can hear people in the streets. Aesthetically it’s nice but not worth the headache you’ll end up with
Iyce
Stayed 1 night in May 2023
Verified
10/10 Excellent
Matthew
Jan 4, 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great little place for the price. Close to 5th avenue but was not loud at night. Beds were firm yes, but comfortable. Cleanliness and water pressuer/heat was good.
My only recomendation would be for the restaurant to get a longer playlist. I loved the little music wafting through the courtyard as I sat on the balcony on the first day. By the 5th day of hearing the same songs 3 times a day it was kinda annoying.
That said, I've stayed at other places in Playa and this really hits the mark for quality, quiet and price. Would stay here again.