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CheapTickets Verified Reviews
Exceptional!
5.0 of 5 guest rating
Room type Options Nightly price Book
Junior Suite with terrace and city view
Room with view
377 square feet
1 King Bed and 1 Double Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Other room types
Double room with balcony
258 square feet
2 Double Beds 1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Junior Suite
377 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Standard Double Room
301 square feet
2 Double Beds 1 King Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Double Room Single Use
301 square feet
1 Double Bed
Room sleeps 1 guest
Select dates to see price
Double room with terrace and city view
Room with view
301 square feet
1 King Bed 2 Queen Beds
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Upscale hotel, walk to Quinta Avenida

Popular property highlights

Free valet parking
Free WiFi
Laundry facilities
24-hour front desk
Multilingual staff

Located in Playa del Carmen (Gonzalo Guerrero), HM Playa del Carmen is within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This upscale hotel is 0.6 mi (1 km) from Mamitas Beach and 5.6 mi (9 km) from Xplor Theme Park.

Make yourself at home in one of the 91 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and ceiling fans.

Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

HM Playa del Carmen features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This Playa del Carmen hotel also offers a terrace, tour/ticket assistance, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

HM Playa del Carmen has designated areas for smoking.

  • Number of outdoor pools - 1
  • Fitness facilities
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • 24-hour front desk
  • Tours/ticket assistance
  • Secured parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sun loungers
  • Free valet parking
  • Safe-deposit box at front desk
  • Terrace
  • Luggage storage
  • Wheelchair accessible – no
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Designated smoking areas
  • Laundry facilities
  • Parking (limited spaces)
  • Total number of rooms - 91
  • Number of floors - 3
  • Airport transportation (surcharge)
  • Garden
  • Multilingual staff

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • German
  • Spanish

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Room Amenities

HM Playa del Carmen offers 91 air-conditioned accommodations with safes and hair dryers. 50-cm plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Refrigerator
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Ceiling fan
  • Room service
  • Soundproofed rooms
  • Shower only
  • Cable TV service
  • Free WiFi
  • Plasma TV
  • TV size: 50
  • TV size measurement: cm
  • Free cribs/infant beds
  • Heating
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Shampoo
  • Laptop-friendly workspace
  • Toothbrush and toothpaste not available
  • Desk chair
  • Tile flooring in room

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.

HM Playa del Carmen has a restaurant on site.

Room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Horse riding nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at 11:00 AM

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Children stay free - maximum age 6

Social distancing measures are in place

No elevators

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Individually-wrapped food options are available

Children stay free

Service animals not allowed

Individually-wrapped food options are available for breakfast

Number of children who can stay free - 2

Debit cards

Fees

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • HM Playa Carmen Hotel
  • HM Playa Carmen
  • HM Playa del Carmen Hotel
  • HM Playa del Carmen Playa del Carmen
  • HM Playa del Carmen Hotel Playa del Carmen

We should mention

Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

No pets and no service animals are allowed at this property.

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