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HM Playa del Carmen

Property class: 4

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Photo gallery for HM Playa del Carmen

A large indoor swimming pool with a wooden deck and lounge chairs, surrounded by palm trees and a multi-level building with balconies.
Property video
A modern interior with a seating area featuring metal and wooden chairs, a small round table, and a stone wall.
A cozy indoor seating area with wicker furniture, a wooden table, and a candle.
A covered outdoor seating area with a sofa and chairs, a glass wall, and a view of the cityscape.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
The current price is $97
$77 nightly
$97 total
Total with taxes and fees
Sep 29 - Sep 30

Explore the area

View in a map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720
  • Place, Quinta Alegría Shopping Mall
    ‪8 min walk‬
  • Place, Quinta Avenida
    ‪9 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Double room with balcony

In-room safe, laptop workspace, soundproofing, cribs (free)

Double room with balcony

  • Sleeps 2
  • 1 Double Bed

View all photos for Double room with terrace and city view

In-room safe, laptop workspace, soundproofing, cribs (free)

Double room with terrace and city view

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Standard

A bedroom with a bed, two seating areas, a ceiling fan, wall-mounted lights, and a patterned rug.

Room Standard

  • 301 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

A hotel room with two beds, a ceiling fan, a mirror, a television, and a chair.

Standard Double Room

8.8 out of 10
Excellent
(30 reviews)
  • Garden view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Single Use

A bedroom with a large bed, a bedside table, a bench, and wall-mounted lights.

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite with terrace and city view

A hotel room with a large bed, a desk, and a chair.

Junior Suite with terrace and city view

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite

A cozy living room with a sofa, a coffee table, and a wooden side table with a candle.

Junior Suite

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double room with balcony

A hotel room with a bed, a TV on a stand, a desk with a chair, and a balcony with curtains.

Double room with balcony

8.6 out of 10
Excellent
(9 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double room with terrace and city view

A balcony with a white table and metal chairs, overlooking a cityscape with trees and buildings.

Double room with terrace and city view

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Gonzalo Guerrero), HM Playa del Carmen is within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. .This hotel is 0.6 mi (1 km) from Mamitas Beach and 6.1 mi (9.8 km) from Xcaret Eco Theme Park.

What's nearby

  • Quinta Alegría Shopping Mall - 8 min walk - 0.5 miles
  • Quinta Avenida - 9 min walk - 0.5 miles
  • Central Square - 11 min walk - 0.6 miles
  • Playa del Carmen Main Beach - 13 min walk - 0.7 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪El Fogón - ‬1 min walk
  • ‪Don Sirloin - ‬2 min walk
  • ‪Vips Constituyentes - ‬2 min walk
  • ‪Parrilleros Playeros - ‬2 min walk
  • ‪La Ceiba de la 30 - ‬1 min walk

About this property

HM Playa del Carmen

HM Playa del Carmen offers 91 air-conditioned accommodations with safes and hair dryers. 50-cm plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 91 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and ceiling fans.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
HM Playa del Carmen has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured valet parking on site
  • Limited onsite valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 50-cm plasma TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 009-025-001689/2026

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

HM Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1000 reviews
Rating 8 - Good. 275 out of 1000 reviews
Rating 6 - Okay. 61 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and convenient, great location, helpful, kind and polite staff.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and has parking, the staff was really attentivo also
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property near lots of food and things to do. The pool was very relaxing and has a swim to bar. The staff was always available and very helpful. Thanks we had a great stay.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at this hotel. The room was clean and decent. The staff were friendly and professional. This was the best location for me as it was centrally located near many restaurants and the beach.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay—loved the pool area and swim up bar. Beautiful property, large, clean room. Big balcony, convenient location, and really nice breakfast. Would definitely stay here again!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Great hotel, simple but it has what you need and very quiet so very good 👍
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great!
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff. Great location.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Nice clean rooms; helpful, friendly staff.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attention thanks
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Great location. Nice pool and clean hotel. Great to use as a base for day trips
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the hotel was very nice.
Stayed 4 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel has an excellent location with walking distance to restaurants and beach. Pool area was very nice. Staff was very knowledgeable and kind. The room was specious and includes a small fridge. I liked that there was a bench in the bathroom area. Reason for 4 stars instead of 5 is because the the shower floor is not level properly and the water get stuck in the shower floor, this also caused that it gets all wet outside of the shower. This can be a safety issue. Overall was a nice stay.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very kind, nice place, Quinta Avenue very close
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff are nice, rooms are clean. Would recommend
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome , great bar staff .
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great location, good amenities, nice breakfast and wonderful pool aerea.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Paolo at check in was kind, professional and helpful.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very close to the shopping area.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool area and bar/restaurant with great options to eat and drink at the hotel.
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Property conditions & facilities
This is the second time we stay there and we loved it.
Stayed 6 nights in Oct 2023
Verified review

6/10 Okay

It is clean, two blocks from 5ta. Avenida where shops and restaurants are located. Near playa mamitas. Unfortunately, we didn't not enjoyed the beach because it was full of seaweed expelled by the ocean.
Stayed 7 nights in Feb 2026